K&M Hearing Solutions Reviews 

114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, friendliness, and ability to make them feel at ease. Many appreciate the thorough explanations provided, ensuring a clear understanding of each step during procedures. Reviewers frequently praise the excellent service, noting its efficiency, care, and effective results. People consistently feel comfortable and relaxed throughout their appointments, appreciating the welcoming atmosphere and personalized approach. Many customers express strong recommendations for the company, planning to return for future check-ups due to the exceptional care received.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and welcoming... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, friendly, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my very first visit to a Hearing Consultant to have my ears syringed and there was a certain amount of trepidation on my part. However, any apprehension that I felt was quickly put asid... See more

Company replied

Rated 5 out of 5 stars

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place! The treatment was comfortable and e... See more

Company replied

Rated 5 out of 5 stars

I visited today with my 14 year old daughter for the first time to have ear wax removed. We were welcomed in at reception and offered drinks while we waited. When in treatment room, Kara was great and... See more

Company replied

Rated 5 out of 5 stars

Kara was so friendly and I felt relaxed and trusted her. She was thorough and sorted my ear wax problem with both suction and water irrigation. I would certainly recommend K&M Hearing Solutions. Thank... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

We are a family run business based in Truro, offering the highest level of care and attention to meet your needs. With over 20 years experience in the industry you can trust you will find the right solution. We offer hearing diagnostics, private hearing aids, wax removal and tinnitus consultations. We use state of the art equipment including our specialist Quiet Star Sound Booth.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(114)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service so informative and…

Wonderful service so informative and kind. Amazing convenience being in the centre of Truro too and happy to fit appointments in around working hours fantastic.
Highly recommend to all thank you for all your care 😊

2 January 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you James for your review. We really appreciate it, and it really was our pleasure to be able to help :-)

Rated 5 out of 5 stars

Vocational hearing requirements

Kara was able to see me at very short notice and was exceptional in her professionalism and patience. She understood fully my requirements and implemented any adjustments needed. A very pleasant and friendly environment and I wouldn't hesitate to recommend their services.

18 December 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Mr Lloyd. We really appreciate you taking the time to complete your review. I was so happy I could help. Hope you and your family had a lovely Christmas break.

Rated 5 out of 5 stars

K&N Hearing , very proffesional

I visited K&N Hearing earlier this month. Very professional, fully reviewed my ears and provided clear concise results and options. I was seen, tested and updated by Kara Butterworth. I would fully recommend her and K&N

18 December 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Mr Bramley. Im so pleased I could help :-)

Rated 5 out of 5 stars

Professional and Friendly

I visited Kara at KM Hearing Solutions.
This is the third place that I have had a hearing test in the last 2 years. Where Kara has stood out from the others is her friendly down to earth, professional approach. She takes time to talk through the process and all findings in your results are given to you in a way that it is easy to take in.
Her staff are very friendly & welcoming and had a very good tasting coffee while I waited!
Thank You Kara and Team.

13 December 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Steve. We really appreciate it. I feel it is so important to take the time to explain the results as I go along, and I'm so pleased you found this useful. Dave does indeed make a mean cuppa!

Rated 5 out of 5 stars

My first visit. Back up team for Harry.

I first visited K&M Hearing Solutions with my husband. I was extremely impressed with the treatment he received. He was having difficulties with his hearing.
My hearing wasn't causing me any obvious problems, but I realised at my age it was time it was checked. Considering the initial and follow up care my husband had received it would have been stupid not to take advantage of the same treatment. Following the excellent audio test, it became obvious I did have problems that needed aid.
Kara's professionalism and experience makes her confident in the reassurance and advise she gives.
I would not hesitate to recommend K&M Hearing Solutions to anyone I thought needed advise.
Kara and Dave turn an appointment into a pleasant visit.

4 December 2024
Unprompted review
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Reply from K&M Hearing Solutions

thank you for your lovely review Bren. It's always a pleasure to see you and Harry. Look forward to seeing you both again in January- i'll pop the kettle on! Hope you both have a lovely Christmas

Rated 5 out of 5 stars

Highly recommend

I would highly recommend K&M Hearing to anyone in need of advice with their hearing.
It is a family run business that is both professional and friendly.

7 November 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Julie, I really appreciate you taking the time to send in a review and support our family run business :-)

Rated 5 out of 5 stars

It was good to find a NHS trained person

It was a relief to find a NHS trained person who gave me a full hearing test as well as the wax removal, it was painless and comfortable. I would recommend going to this business, you can't take chances with your hearing. Thank you team brilliant 👍

12 November 2024
Unprompted review
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Reply from K&M Hearing Solutions

thank you for review. We really appreciate it. I'm so pleased you found the procedure unintrusive. Always happy to help :-)

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick, painless and I can hear properly again.
Thank you

6 November 2024
Unprompted review
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Reply from K&M Hearing Solutions

You are very welcome Moni. Happy to help :-)

Rated 5 out of 5 stars

Very professional

Very professional, sympathetic, explained everything very well, and good coffee on arrival!

1 November 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Mrs Pethybridge. It was lovely to meet you and your husband. Always happy to help :-)

Rated 5 out of 5 stars

Ear clean and checkup

Excellent efficient customer service
Easy free parking nearby
Explained in great detail
Would recommend

15 October 2024
Unprompted review
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Reply from K&M Hearing Solutions

thank you so much for your review. Always happy to help and we're here for you should you need our services again in the future :-)

Rated 4 out of 5 stars

Very impressive

I met with Kara today and was very impressed with all the tests that they do. Kara explained everything extremely well & at no time did I feel rushed even though the appointment went over time. I look forward to my fitting on Friday of my new high tech aids.
What also was nice was that I was offered a drink & a biscuit as soon as I walked through the door. You don’t get that at Specsavers. Thank you Kara & Dave.

15 October 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Mrs Jones. I'm looking forward to going on our journey together with your new hearing aids! Exciting times ahead!

Rated 5 out of 5 stars

An informative and helpful consultation

From the moment I entered I felt comfortable, an excellent cup of coffee, thanks Dave.
Kara explained everything in detail but in understandable terms and elaborated on any concerns I had. Everything she did was shown to me on the big screen including video of the insides of my ears. I found the whole experience informative and helpful. I will definitely go back for the free yearly checkups.

14 October 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Alexander. Dave does serve a good cuppa! We look forward to seeing you again next year :-)

Rated 5 out of 5 stars

Great experience with K&M Hearing Solutions

I would highly recommend K&M Hearing Solutions for any hearing concerns. Excellent customer service, with friendly and welcoming staff. Kara was very professional and provided a thorough assessment, explaining each step of the process and the results. Thank you very much for your help and advice.

9 October 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Youre welcome Alannah. We aim to deliver a high quality, personalised service, so I am so happy you felt well cared for.

Rated 5 out of 5 stars

Kara was very patient and professional…

Kara was very patient and professional and took great care in explaining all the options, now looking forward to the fitting and getting used to hearing all the sounds that I have been missing

10 October 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your review. We like to go the extra mile in our hearing assessments. I am looking forward to beginning our journey together with your new hearing aids!

Rated 5 out of 5 stars

Fantastically helpful

Fantastically helpful - I was visiting Truro on business and developed a hearing aid problem - opening the shop for me before opening time and then helping me by sorting out my hearing aid. Thank you very much.
Richard

17 September 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

It was my pleasure Mr Stead - always happy to help

Rated 5 out of 5 stars

Hearing Solutions Truro - Service Second to None!

Hearing Solutions came to the rescue! My brother-in-law came from Somerset to stay with us for a week in West Cornwall and was having trouble with his NHS hearing aids to the extent that he could not wear them. We went to Truro and visited Specsavers and Boots audiologists who were unhelpful.
We then found Hearing Solutions where Kara was unbelievably helpful and quickly sorted the problem. My brother-in-law can now fully enjoy his holiday with us and we can all have a conversation with him!!
Our grateful thanks to Kara of Hearing Solutions who had no obligation to help us but willingly helped us out. So kind.

12 September 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your kind review Mr Mearns. I was happy to help. I hope your brother-in-law and his wife have a lovely break in Cornwall.

Rated 5 out of 5 stars

Thankyou K&M hearing

The service and advice given by Kara was first class. Very calm but efficient.
Made me very welcome and communicated so quickly with my Consultant in order to resolve m issue.

4 September 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Anya. Im happy I could help. We have great relationships with our local consultants and send over reports the same day, in order to provide a seamless service.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Helpful, friendly and sorted my hearing problem immediately.

2 September 2024
Unprompted review
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Reply from K&M Hearing Solutions

Im so happy I was able to help Mrs Thompson. Thank you for taking the time to leave me your review.

Rated 5 out of 5 stars

Nice friendly service

Nice friendly service. All done effectively and quickly -thanks!

2 September 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

thank you Mr Pool, we look forward to seeing you again in the future

Rated 5 out of 5 stars

Whilst away on holiday our daughter…

Whilst away on holiday our daughter developed blocked ears, to the point they were causing her a lot of discomfort. We tried numerous ear wax removal places, either they didn’t answer or had no availability whatsoever. We happened to walk by K&M Hearing Solutions and asked if they had any emergency appointments and to our relief they got my daughter sorted out right there on the spot.

The practice was very welcoming, most importantly everything clean and calming for my anxious 8year old.
Cara was absolutely amazing she even did my ears too :)

After the wax was removed I had a happy daughter again.

Can’t thank Cara enough

27 August 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

It was my pleasure Hayley. Hope you and your family had a wonderful holiday.

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