K&M Hearing Solutions Reviews 

114
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, friendliness, and ability to make them feel at ease. Many appreciate the thorough explanations provided, ensuring a clear understanding of each step during procedures. Reviewers frequently praise the excellent service, noting its efficiency, care, and effective results. People consistently feel comfortable and relaxed throughout their appointments, appreciating the welcoming atmosphere and personalized approach. Many customers express strong recommendations for the company, planning to return for future check-ups due to the exceptional care received.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and welcoming... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, friendly, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my very first visit to a Hearing Consultant to have my ears syringed and there was a certain amount of trepidation on my part. However, any apprehension that I felt was quickly put asid... See more

Company replied

Rated 5 out of 5 stars

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place! The treatment was comfortable and e... See more

Company replied

Rated 5 out of 5 stars

I visited today with my 14 year old daughter for the first time to have ear wax removed. We were welcomed in at reception and offered drinks while we waited. When in treatment room, Kara was great and... See more

Company replied

Rated 5 out of 5 stars

Kara was so friendly and I felt relaxed and trusted her. She was thorough and sorted my ear wax problem with both suction and water irrigation. I would certainly recommend K&M Hearing Solutions. Thank... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

We are a family run business based in Truro, offering the highest level of care and attention to meet your needs. With over 20 years experience in the industry you can trust you will find the right solution. We offer hearing diagnostics, private hearing aids, wax removal and tinnitus consultations. We use state of the art equipment including our specialist Quiet Star Sound Booth.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(114)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a brilliant experience with Kara…

I had a brilliant experience with Kara today. She put me quickly at ease, explained everything that was going to happen and then carried out a ‘service and mot’ on my poor blocked ears. I couldn’t believe the result! The vacuuming quickly did the trick in both ears and the live-feed-camera showed me the results in glorious HD! The £60 fee also included a very comprehensive hearing check which I understand will be repeated in 12 months time free of charge. Thank you K&M Hearing Solutions 10/10 👍

27 August 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

You are welcome Pat. I was happy to help. I look forward to seeing you again in 12 months time for your ear health check up, ie mini MOT!

Rated 5 out of 5 stars

Excellent service

Able to get a quick appointment, Kara informative,
Friendly, everything explained clearly.
Would highly recommend.
Will be going back

8 August 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review, we really appreciate it. We look forward to welcoming you back, should you need our services in the future, Mekila and Kara

Rated 5 out of 5 stars

A TOP CLASS HEARING EXPERIENCE

You won't find a more dynamic duo than Kara & Mekila.
They deliver their expertise with lashings of patience & a genuine concern for improving your hearing.
When your new hearing aids have been set up, you will enjoy hearing new or forgotten sounds. No longer a 'wallflower', easier conversations will improve your life & friendships. Any temporary teething troubles are dealt with promptly, efficiently & sympathetically.
The reception & waiting area are inviting, relaxing & comfortable, with the consulting room equipped with the latest tech to provide a complete hearing diagnosis.
Kara & Mekila are a pleasure to deal with. Both happy, kind, attentive & courteous. If hearing is a problem, make an appointment, you won't regret it.

Linda & Paul Taylor

22 July 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your lovely review Mr and Mrs Taylor. It has been our pleasure and we always enjoy your visits. Hearing all about the Paul McCartney theatre experience and the joy Linda felt when she could hear the music made my day!

Rated 5 out of 5 stars

Friendly and effective practice

Appointment easily booked online at quite short notice. Well-appointed and equipped premises, staff very friendly and helpful. Wax removal efficiently and safely carried out. Price very reasonable. Post-procedure hearing screen inevitably revealed usual age-related issues; the advantages of purchasing hearing aids at some stage were explained but not pressed. All in all a good experience.

9 July 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you Mr Lovelock. It was a pleasure to meet you, and happy I could help.

Rated 5 out of 5 stars

Wax removal, baseline hearing test

Wax removed and free baseline hearing test carried out (at my home) yesterday.

Very prompt reply to my enquiry.

Excellent, professional and really engaging service.

Couldn't recommend more highly.

2 July 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

thank you Tom. Thank you for welcoming us into your home. Im so pleased we could help and you could hear your concert well that evening :-)

Rated 5 out of 5 stars

Kara was professional and knowledgable

Kara was kind, understanding and knowledgeable. Very professional. A first class experience, we would thoroughly recommend her

18 June 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you Mr Jeffrey. It was a pleasure to meet you, your wife and your daughter. Always happy to help :-)

Rated 5 out of 5 stars

Excellent service from a knowledgable & confident professional.

I was able to book an appointment easily for my husband online when his ear was feeling blocked. Kara welcomes you with a smile when you enter and has excellent customer service skills.

Kara was informative, reassuring and very knowledgable with her practice. The surroundings are modern, extremely clean and the latest technology is used in procedures to ensure customers have the best treatment. As part of the removal of wax cost which was reasonable, all customers are offered a free hearing screening test. This was conducted straight after the wax removal and then the findings explained in detail. Options are offered to you afterwards if required but there is no pressure to book in.

I would highly recommend the business.

9 May 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

thank you for you review. It was an absolute pleasure to meet you both, and Im so happy I could help :-)

Rated 5 out of 5 stars

Great experience

Great experience, Kara is very professional and explains everything very thoroughly. Would highly recommend!

2 May 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Helen. It was so lovely to meet you and I'm so pleased I was able to help.

Rated 5 out of 5 stars

Thank you K&M Hearing Solutions

I was passed to K&M Hearing Solutions in a bit of an emergency as I had an obstruction within my ear. They remained open late on a Friday afternoon for me and dealt with me quickly and professionally which meant that I did need to go to hospital. After the obstruction had been removed, I was given a hearing test. I could not thank them enough for what they did for me. I would highly recommend K&M.

12 April 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review. I was happy to help and didnt mind staying open to assist, especially since it resolved the negative pressure/pain you were experiencing in your ear :-)

Rated 5 out of 5 stars

Kara was superb

Kara was superb. I’ve struggled with mild hearing loss and tinnitus for years. She reassured me, ran some tests and diagnosed the problem. I tried a hearing aid for the first time and was blown away by the difference. I wouldn’t hesitate to recommend this service. I hope to be in touch again soon to complete my treatment.

5 March 2024
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review. It was a real pleasure to meet you, and I'm happy you found the consultation useful. If I can be of further assistance please do get in touch. Best wishes GC, Kara

Rated 5 out of 5 stars

Great service

Great service with a friendly rapport from the staff.

5 March 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you Mr Curless. It was a pleasure meeting you, and I'm pleased we were able to assist you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look