Kreafunk Reviews 

Earbuds received as company Christmas gift. Compared to other earbuds I've used with my phone the Bluetooth connection is very unreliable and difficult to pair. The sound is reasonablly OK - I think maybe at the price you cannot expect better.
- Very difficult to pair with a different device when the previous device is "visible" for Bluetooth.
- Pairing with my Windows computer was weird. Sometimes I would have sound in one ear - at other times the other. Sometimes it would work OK.
- Pairing with my Mac works much better but still some weird quirks where suddenly one or both earbuds goes mute for a second.
- If I close the lid on the Mac the speaker will remain connected (and use battery) unless I specifically disconnect from MacOS. It would have been nice to be able to disconnect on the speaker.
I ended up using them exclusively with the Macbook and here I'm actually quite happy with their performance.

I had a problem with a speaker I ordered from Kreafunk. I emailed them and had an immediate response in which they explained a technical means whereby I might be able easily to resolve it. When this did not resolve the issue, I emailed them again and they immediately responded by sending me a replacement. This is customer support that rightly instills trust.

Bought the abeans for my husband. Only the right headphone is working. The phone doesn’t even recognize the left one... really disappointed it’s not a cheap product!

I have selected a bGEM Bluetooth earphones as a Christmas gift from my company. The pairing was very difficult and stopped working after a month. It is really not suitable for running either. It does not sit or hold well to the ear and it falls off easily by moving and sweating. My colleague's earphones are also stopped working and not getting charged. I wrote to their service and they said that they cannot do much, since it is the company who had it registered. I had confirmation of my order and they could give compensation or replace it.
I think they should not be allowed to put out a product in the market with high price when their technology is not ready. It is part of the package they offer to the companies as a gift among the other products from them, which I think it is their way getting away with it. It should be illegal to have non-working products for 800dkk price in their gift list.
I would never trust anything from this company.

The aTune was a present to us. The first one didn't work properly because of taking a hit while being transported. The contact with KREAFUNK was quick and on point! No fuzz, good service. A new one was send immediately after the first suggestions didn't seem to solve the problem. The second one works perfect! Love the design and the whole concept, even the packaging is detailed and an eyecatcher. Glad to get to discover this brand! Be sure to take a peek on the website.

I ordered some headphones from their website and returned them to the address given on their website. Firstly my package cost an absolute fortune to return and secondly it was not accepted at the address and I still havent heard back about my refund. I have had the absolute worst return experience ever. Very poor customer service. Extremely unhappy and will not be shopping from them again.

I used the headphones AHead for many years now - and could not decide to buy any other, now I need a new pair. Best design, nice quality and I love this company from Denmark. :)

EXCEPTIONAL CUSTOMER SERVICE
Had a set of bGEM headphones which after a year failed to charge. As had been bought direct from KREAFUNK they replaced with a new set.
Quick and direct response from their customer service section
As been said previously, it is rare to experience and refreshing to see, a company with integrity. Thank you.
Tim Morgan

good for purchasing , now waiting the product, I don't know if there will be a problem for delivery because of crisis of coronavirus .b.r. Ph.Lanoe

This company has been quite amazing to me! I loved my Ahead headphones from them but after 2 years of wear and tear they stopped working. The vendor I bought them through would not replace them and although they were not under warrant, KREAFUNK replaced my headphones with brand new ones. I can’t thank y’all enough for the quick responses and incredible customer service. It is rare I have this type of experience and it was so refreshing to see a company with integrity.

Having recently had to contact these guys, I feel even this review cannot convey the gratitude I have for their assistance. My concern was responded to in a timely manner and the service personnel were polite in manner and went well above and beyond what I had expected.

As an Australian consumer contacting a European company I would have to say hands down I don't think I've had such good service in my own country.

Cannot thank or recommend these guys enough...they are reputable, customer focused and simply a pleasure to have dealt with!

Amazing service.

I had a speaker that wouldnt charge.

They took the speaker in, and in exchange they gave me a brand new one.

We tested the old speaker, and the problem could not be solved by them at their office.

Can GREATLY recommend! :)

Hi, I'm actually really happy with this radio. I would have given 5 stars if I was not so bothered with de 'traffic info' Can you please tell me how I can switch that off... I really enjoy listening to classical music and then suddenly there's some information I don't need. I couldn't find the answer in the manual. (I bought the tradio...)
Thanks
Stefaan

Low quality sound, feel like med/low quality build.

I have completely the same experience with CGEM QI as Benjamin described below.
I got it as Christmas present from my company and I cannot charge it. The ran out of battery now and not usable anymore. Also sometimes they are loosing connection between each other especially when you are listening music on the go.
I wrote message to Kreafunk support about 2 weeks ago and they still didn't reply.
Very poor experience...

KREAFUNK headphones. Bought this pair for my daughter. Unfortunately only one of the earpieces work. I bought from The BAy in Canada.

Kreafunk has great customer service. They are easy to get a hold of. You can freely ask them questions/ inquiries through Instagram or email. I was lucky enough to be assisted by Sarah through Instagram and Laurene through email. Both were very helpful, patient and responded at a timely manner. They was able to address my concern and in the end I was able to enjoy my aGo speaker. Honestly one of the best customer service I've experienced.

I felt in love with the design of the AGO bluetooth speaker.
But I couldn´t enjoy it. Basically I charged it, it worked for a few hours and then no sound. It gets connection but no sound at all.

There is no reset button or any other possibilities.
I contacted Kreafunk customer service, they were very fast and kind but not very helpful. Only solution to return to the shop I bought it.

I am very dissapointed with the product. Beautiful design but poor quality. I don´t recommend it.

Excellent products and fantastic service!
The products from KREAFUNK has a fantastic sound and are very easy to use. It was very fast delivery and I was so surpriced about the nice wooden boxes the products were delivered in. I can for sure recommend KREAFUNK to everyone.

KREAFUNK products offer a very satisfying level of quality concidering the price. I have several of their products and they all live up to what i expect of them - are easy to use and keep being stabil even after several years of daily use.

Ps. Love the designs!