Aiza went above and beyond, assisting me with product selection and stock status levels when I contacted Kuylin to inquire about how to select a towel colour. I can’t speak highly enough with her ca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys are amazing saunas are great well built and their service is even better. They follow up, do what they say they will do and ensure you are happy Cannot recommend these guys enough They... See more
Company replied
We bought a Kylin 2-person full spectrum sauna a few weeks ago. We paid for delivery but decided to do the installation ourselves. We had a little trouble installing the final side panel, but afte... See more
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From the start, Charlie was extremely helpful in showroom. Answered all my questions with different models. Delivery & installation was again by Charlie. I’m now enjoying the smell of a cedar sa... See more
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Company details
Written by the company
Founded in 2009, Kylin Australia began by supplying premium electrical appliances through both retail stores and online channels. As our technical expertise grew and wellbeing became a priority for more Australians, we expanded into home wellness products designed to improve everyday living. In 2019, we developed our first sauna unit in Melbourne. Since then, the Kylin Sauna range — including infrared sauna and full spectrum sauna models — has become our flagship line and is recognised as one of Australia’s most trusted home sauna brands. Our mission is simple: support better health, relaxation, and balance through thoughtfully engineered saunas and genuinely helpful service. Today, Kylin has built one of the largest showroom networks for home saunas in Australia — two in Melbourne, two in Sydney, and one in Brisbane — with a new Perth showroom has opened in November 2025. Every city is backed by a dedicated local service team, ensuring smooth delivery, professional installation, and reliable ongoing support, our customers can feel confident choosing Kylin as their best sauna option.
Contact info
U12 11 MARY ST, 3130, BLACKBURN, Australia
- 1300790806
- info@kylinaustralia.com.au
- kylinaustralia.com.au
4.9
Excellent
104 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Kylin Sauna
Hi Zulkifli, thank you so much for the wonderful 5-star review! 😊
We’re delighted to hear you had a fantastic experience with our customer service team. Providing friendly, responsive, and helpful support is something we truly strive for, so your kind words mean a lot to us. Thanks again for choosing Kylin Sauna! ❤️✨
Great decision to buy Kylin
Communication before and after purchase was excellent and timely. Delivery was quick and easy. The sauna was easy to assemble with the help of my son. It heats up quickly and as hot as I would like. I am very satisfied with all aspects of dealing with Kylin.
16 May 2026
Unprompted review
Reply from Kylin Sauna
Hi Rasjad, thank you so much for the fantastic 5-star review! We’re thrilled to hear that choosing Kylin Sauna has been such a positive experience for you. It’s wonderful to know our communication, delivery process, and overall service met your expectations from start to finish.
We’re also glad the assembly was straightforward with the help of your son and that the sauna is heating up quickly and reaching the temperatures you enjoy. Thank you for your kind words and support. We truly appreciate your recommendation and are delighted that you’re so satisfied with your Kylin experience! ✨💚
Great product and great after sales…
Great product and great after sales service. Any problem is quickly addressed with no delay. Would recommend Kylie Saunas to everyone.
16 May 2026
Unprompted review
Reply from Kylin Sauna
Hi John, thank you so much for the wonderful 5-star review! We’re really glad to hear you’re happy with both the product and our after-sales service. Providing quick and reliable support whenever needed is very important to us, so your kind feedback means a lot. Thank you as well for the recommendation, and for choosing Kylin Sauna! ❤️
Reply from Kylin Sauna
Hi Jordan, thank you so much for the lovely 5-star review! We’re really glad to hear you’re happy with both the quality and the service—that means a lot to our team. Thanks again for choosing Kylin Sauna! ❤️✨
Highly recommend Kylin Saunas
Highly recommend Kylin Saunas. Found them super easy to deal with; product was simple to assemble on site and everything fitted together well! Great product which is working well. A perfect experience. Thanks Kylin!
14 April 2026
Unprompted review
Reply from Kylin Sauna
Hi Buzz, thank you so much for the amazing 5-star review! We’re thrilled to hear you had such a smooth experience and found the sauna easy to assemble with everything fitting together perfectly. It’s wonderful to know the product is working well and that the whole process felt seamless for you. Thanks again for the recommendation and for choosing Kylin Sauna! ❤️✨
Excellent service
Excellent service
Had a minor problem with a product and it was replaced within a week
12 May 2026
Unprompted review
Reply from Kylin Sauna
Hi Jon, thank you so much for the wonderful 5-star review! We’re really glad we could quickly resolve the minor issue for you and get the replacement sorted within the week. It’s great to know you were happy with the service provided. Thanks again for choosing Kylin Sauna—we truly appreciate your support! ✨💚
Absolutely love our sauna
Absolutely love our sauna. Once inside it feels like you’re in a day spa.
22 April 2026
Reply from Kylin Sauna
Hi there, thank you so much for the lovely 5-star review! We’re so glad to hear you’re absolutely loving your sauna—and that spa-like feeling is exactly what we aim for. Thanks again for choosing Kylin Sauna! 💛
Thank you Marj
Staff, Marj was very easy to deal with. Extremely helpful and polite. Followed up to make sure everything was good. Really happy
28 April 2026
Unprompted review
Reply from Kylin Sauna
Hi Ben, thank you so much for the wonderful 5-star review! We’re really glad to hear Marj was so helpful, polite, and followed up to make sure everything was going well—that’s exactly the kind of service we aim for. We’ll be sure to pass your kind words on to her.
Thanks again for choosing Kylin Sauna—we truly appreciate your support! 💚
Reply from Kylin Sauna
Hi Xinsun He, thank you so much for the 5-star review! We’re really glad to hear you’re happy with everything—that’s great to know! Thanks again for choosing Kylin Sauna! ❤️
Very happy with the purchase
22 April 2026
Reply from Kylin Sauna
Hi Andrew, thank you so much for the 5-star review! We’re really glad to hear you’re very happy with your purchase—that means a lot to us.
Thanks again for choosing Kylin Sauna! 💛✨
Awesome, we absolutely love our Kylin Sauna
Awesome, we love our new Kylin Sauna. Janet at the Perth store answered all my questions, and I had lots, she contacted me virtually immediately every time and was very helpful. They arranged, really promptly,to deliver on a day that suited us. Han the delivery driver again communicated with us and delivery exactly as planned. We also paid for them to install, we were so pleased we did, it only took him 1 hour and he showed me how it worked and connected my blue tooth. He left all the packaging which we knew they would but he kindly broke it all down and stacked it within one box which was really helpful.
When we first started using the Sauna we thought it wasn't automatically switching off after the time had elapsed , I contacted them and the person helping me was also very communicative, she went away and after a few text messages came back and let us know after the final minute, which beeps during this period , there is then a couple of minutes, may be 4 as the temp starts to drop and then it switches off, we tried this out and yes she was spot on.
We absolutely love it and have used it every day since we got it 3 weeks ago.
We purchased the 2 person and it's plenty big enough for us both to be in it at the same time. The speakers connect to bluetooth and deliver good quality sound.
We would wholeheartedly recommend Kylin, we did a lot of shopping around and you get a lot of features for the price.
From start to finish, everyone and everything has been amazing and awesome.
2 May 2026
Unprompted review
Reply from Kylin Sauna
Hi Mark, thank you so much for the incredible 5-star review! 😊
We’re absolutely thrilled to hear how positive your entire experience has been—from Janet’s support at the Perth store, to Han’s smooth delivery and installation, and our team’s follow-up assistance. We’ll make sure everyone mentioned sees your kind words.
It’s also great to hear everything is working as expected, including the sauna timing and Bluetooth features, and that you’re enjoying it daily. Even better that the 2-person size is a perfect fit for you both.
We truly appreciate the time you took to share such detailed feedback and for your wholehearted recommendation. Thanks again for choosing Kylin Sauna—we’re so grateful for your support! 🌿❤️
Reply from Kylin Sauna
Hi Jay, thank you so much for the 5-star review! We’re glad to hear the delivery was smooth and quick for you—that’s great to know. Thanks again for choosing Kylin Sauna! 💛✨
Great overall experience
Easy to order, easy to pick up, easy to assemble & easy to enjoy. Thank you
1 May 2026
Unprompted review
Reply from Kylin Sauna
Hi Tina, thank you so much for the lovely 5-star review! We’re so glad to hear everything was easy from start to finish—order, pickup, assembly, and enjoying your sauna. That’s exactly the experience we aim for. Thanks again for choosing Kylin Sauna! ❤️
2 person full spectrum model.
I walked into the Perth show room at around 4pm on a Sunday. Rex was more than happy to help and to answer with complete details all the questions I had. I opted to purchase the 2 pwrson full spectrum model delivered. The product was delivered the very next day on a public holiday which surprised me.
Assembly of the sauna was very easy with minimal tools by two people, my self and wife.
Thay night I couldn't wait to get it started. The sauna took roughly 15 minutes to heat up to optimal temp. The sauna did as exactly as described.
End product, looks and feels great. Good price for the build.
Its definitely not the quality as some high end commercial tyre saunas, but its not priced high end either.
I also ordered a cover for the sauna because I have placed the sauna under my patio. During winter condensation builds up and drips water I just found out. I also found out the cover is not water proof. So I requested a full refund of the cover which was granted on the spot.
I m happy with the support and tje product. Highly recommend Kylin to anyone wanting an quality sauna without the bug price tag. Knowing that it comes with a 5 year warranty give me peace of mind. Thanks.
26 April 2026
Unprompted review
Reply from Kylin Sauna
Hi Kevin, thank you so much for the detailed and thoughtful 5-star review! We’re really glad to hear Rex was able to assist you at the Perth showroom and answer all your questions thoroughly. It’s great that delivery came through so quickly—even on a public holiday—and that assembly with your wife was straightforward. We’re also happy to hear the sauna is performing as expected and heating efficiently, and that you’re enjoying the overall experience and value. We appreciate your honest feedback regarding the cover as well, and we’re glad we could resolve that promptly for you. Thank you again for your recommendation and for choosing Kylin Sauna—we truly appreciate your support and trust in us. 💛✨
The follow up customer service was…
The follow up customer service was fantastic. Helped me 100% with any issues I had. Great product.
29 April 2026
Unprompted review
Reply from Kylin Sauna
Hi Mark, thank you so much for the great 5-star review! 😊 We’re really glad to hear our follow-up customer service was able to fully support you and resolve everything smoothly. It’s also wonderful to know you’re happy with the product. Thanks again for choosing Kylin Sauna—we truly appreciate your support! 🌿❤️
Sauna …
Sauna is great loving it 😊Installer was great only issue I had was a bit of communication issues in regards to day of installation and the packaging was left behind for me to dispose of and I was told by sales person it was taken away!
23 March 2026
Reply from Kylin Sauna
Hi Kay, thank you for the lovely 5-star review! We’re so glad to hear you’re loving your sauna and that the installer did a great job. We’re sorry to hear about the communication around the installation day and the packaging—thank you for bringing that to our attention, as it helps us improve. We truly appreciate your support and hope you enjoy many relaxing sessions with your Kylin Sauna! 💛
Great product and good sales service
24 March 2026
Reply from Kylin Sauna
Hi Lucy, thank you for the wonderful 5-star review! 😊 We’re so glad to hear you had a great experience! Thanks again for choosing Kylin Sauna! 💛Have an awesome weekend!
Professional from start to finish
From the start, Charlie was extremely helpful in showroom.
Answered all my questions with different models.
Delivery & installation was again by Charlie.
I’m now enjoying the smell of a cedar sauna daily & extremely grateful for Charlie’s knowledge & know how from start to finish with the purchase of my home sauna.
24 March 2026
Reply from Kylin Sauna
Hi Tania, thank you so much for the wonderful 5-star review! We’re delighted to hear that Charlie was able to support you throughout the entire process—from helping you explore the different models in the showroom to delivery and installation. He’ll be very happy to hear your kind words. It’s great to know you’re now enjoying the beautiful cedar aroma and your daily sauna sessions. Thank you again for choosing Kylin Sauna and for sharing your experience—we truly appreciate your support! 💛✨
The Sauna was delivered quickly was…
The Sauna was delivered quickly was really simple to put together and has already helped us in our longevity, recovery and health.
Wasnt sure about getting an Infra Red, but it rocks!!!
13 March 2026
Unprompted review
Reply from Kylin Sauna
Hi Eugene, thank you so much for the fantastic 5-star review! 😊 We’re really glad to hear the delivery was quick and the setup was simple, and it’s wonderful to know the sauna is already supporting your recovery, longevity, and overall health.
It’s great that you gave infrared a try and are loving it! Thank you again for choosing Kylin Sauna and for sharing your experience. 💛
We love our sauna
We love our 1 person ultra low EMF sauna. Our entire experience has been awesome from Charlie at the showroom answering all of our questions, then loading it into our Ute and then the ease in which my wife and I put it together. Then to top it off the actual sauna including the Bluetooth is awesome.
24 March 2026
Reply from Kylin Sauna
Hi Brett, thank you so much for the fantastic 5-star review! We’re really happy to hear that you’re loving your 1-person ultra low EMF sauna and that the whole experience—from the showroom to setup—went so smoothly. Charlie will be especially glad to hear your kind words; he always enjoys helping customers find the right fit and making the process easy. It’s also great to know you’re enjoying the sauna itself, including the Bluetooth feature. Thank you again for choosing Kylin Sauna and for sharing your experience—we truly appreciate your support! 💛✨
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