Landlord Certificates Ltd Reviews 

3,653
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 753 reviews, reviewers overwhelmingly had a great experience with this company. Many returning customers consistently praise the friendly and professional staff for being extremely punctual, polite, and thorough during safety inspections and routine boiler services. Consumers also deeply appreciate the overall efficient service delivery, noting that online booking processes are generally straightforward and official certificates arrive promptly by email. Some people were dissatisfied with scheduling issues, mentioning frustrating last-minute cancellations, repeated rescheduling, and unexpected delays regarding engineer visits to their properties. A few reviewers also noted occasional communication gaps concerning delayed documentation, missing paperwork, or difficulties when appointments were unfortunately missed entirely.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional and efficient engineers who... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising engineers for their punctuality,... See more

Booking process

Clients share ambiguous opinions on booking_process, with many highlighting an easy and efficient scheduling... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive staff and polite... See more

Response time

Customers consistently note positive experiences with response_time, highlighting that booking and changing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arshad arrived early (having let me know well in advance) was very polite and courteous (took his shoes off without being asked) and clearly explained everything he needed to do. Got job done quickly... See more

Rated 5 out of 5 stars

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him ou... See more

Rated 5 out of 5 stars

Chap was asked to go to flat 60 to do the certificate while doing the other one and he did the rational thing and got it done at the same time. Communication was good.

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more


Company details

  1. Property Maintenance
  2. Electrical engineer
  3. Electrical installation service
  4. Gas company
  5. Gas engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,653)

703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Experienced reliable company

Experienced reliable company, value for money. I have had electrical report and boiler service completed over the years. Certificates available online via their portal.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

The service was efficient and helpful

The service was efficient and helpful. Everything you need when getting all in line for a new tenant and making sure your property is all set to be legally tenanted. I will be using this service when it comes time for next certificate renewals.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used Landlord Certificates a few…

I’ve used Landlord Certificates a few times, because they’re efficient & well priced. Recently I needed a gas safety certificate & boiler service. Gokulan (the engineer) called me ahead of the appointment (as I wasn’t on site) to give me notice of his eta. He was professional, friendly & did a thorough job. Highly recommend.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

I wish one could provide zero stars

I wish one could provide zero stars! I'd booked a gas service + CP12 and the booking was cancelled at the last minute and requested for re-schedule twice already now, with no guarantee they will honour the booking the third time.
Stay away from this business, they don't take your custom seriously!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Been using this company for 14 years to…

Been using this company for 14 years to conduct my various Landlord regulations works. Super efficient and knowledgeable. Amazing service. Always on time and excellent quality of tradespersons/professionals. Highly recommended 👍

19 June 2026
Unprompted review
Rated 5 out of 5 stars

The engineer was on time at the…

The engineer was on time at the property, Inspection report was sent on the email same day.
Naeem Awan has been to the property before and had been always on time & inform when he is on the way for Gas Inspection
Recommend him for his work & promptly sending the Inspection report
Thanks Naeem 👍👍👍👌

18 June 2026
Unprompted review
Rated 5 out of 5 stars

We recently had two boiler service and…

We recently had two boiler service and gas safety certificates done by Ash from Landlord Certificates.

Always, polite, efficient, and a pleasure to deal with!

Definitely recommend.

I have worked with landlord certificates for over 15 years and highly recommend.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Boiler pressure repair

I recently had repair works to my boiler and was very pleased with the servis provided. The engineer Sufian Ahmed was professional and efficient. I would recommend this company for boiler checks, services and repairs

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Failed to turn up four times

Failed to turn up four times. Paid fully in advance for gas safety and boiler service. They didn't do boiler service. Switched off gas to whole property and failed to fix it. Then said they didn't have anybody to sort it out. Never use.

19 June 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Hi Jules,

Thank you for sharing your feedback. I sincerely apologise for the delays and missed appointments you’ve experienced this year. As a long-standing customer, your satisfaction is very important to us, and this is not representative of our usual level of service.

Regarding the recent visit, unfortunately, your gas fire was leaking, and our engineer spent over an hour attempting to repair the joint. However, he was unable to complete the repair because it required a 10mm cap, which is not a standard pipe size and was not available on site. Due to the gas leak, we had to switch off the gas for the safety of the tenants, and we regret that we were unable to finish the boiler service due to safety reasons.

We currently do not have an engineer available to return and complete the work today, but we are committed to resolving this issue as soon as possible. We truly apologise for the inconvenience caused and appreciate your patience.

Kind Regards, Andrew

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