Landlord Certificates Ltd Reviews 

3,653
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 753 reviews, reviewers overwhelmingly had a great experience with this company. Many returning customers consistently praise the friendly and professional staff for being extremely punctual, polite, and thorough during safety inspections and routine boiler services. Consumers also deeply appreciate the overall efficient service delivery, noting that online booking processes are generally straightforward and official certificates arrive promptly by email. Some people were dissatisfied with scheduling issues, mentioning frustrating last-minute cancellations, repeated rescheduling, and unexpected delays regarding engineer visits to their properties. A few reviewers also noted occasional communication gaps concerning delayed documentation, missing paperwork, or difficulties when appointments were unfortunately missed entirely.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional and efficient engineers who... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising engineers for their punctuality,... See more

Booking process

Clients share ambiguous opinions on booking_process, with many highlighting an easy and efficient scheduling... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive staff and polite... See more

Response time

Customers consistently note positive experiences with response_time, highlighting that booking and changing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arshad arrived early (having let me know well in advance) was very polite and courteous (took his shoes off without being asked) and clearly explained everything he needed to do. Got job done quickly... See more

Rated 5 out of 5 stars

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him ou... See more

Rated 5 out of 5 stars

Chap was asked to go to flat 60 to do the certificate while doing the other one and he did the rational thing and got it done at the same time. Communication was good.

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more


Company details

  1. Property Maintenance
  2. Electrical engineer
  3. Electrical installation service
  4. Gas company
  5. Gas engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,653)

703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend!

The engineer Arshad Khan was punctual, considerate and thorough during the inspection, gets the job done with minimum fuss and provided valuable suggestions! Highly recommended.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

The online booking for EICR was taken…

The online booking for EICR was taken despite the property being out of area, which shouldn't have gone through at all! I got a call that the booking couldn't proceed.

Next, the advance payment taken, hasn't been refunded after 5 days.

18 May 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Hi Ravi,

I'm sorry to hear about the issues you've encountered with your booking. We’ve tried to locate your booking but haven't been able to find anything under your name. To assist further, we’ve sent a message via Trustpilot requesting additional information so we can identify your booking.

Please note that we do our best to clearly indicate on our website and booking form that our services are limited to London only. However, our booking form currently lacks a validation feature to flag postcodes outside of London.

Thank you for your understanding. Please feel free to provide any additional details, and we’ll do our best to assist you.

Kind Regards, Andrew

Rated 1 out of 5 stars

Very negative experience not worth one…

Very negative experience not worth one start even.I had arranged to have inspection done for EICR. Because the person who was asked to provide access to the Property could not do so on the morning , i phoned Landlord -Certificates Ltd to reschedule the booking . But i was told a fee of £40 for cancellation have to be paid so i decided to go myself. I asked for the engineers phone number so that a communication is possible but they refused. In the end the engineer was sending messages to my email address when i could not access it He was leaving messages at my home telephone number when i was not at home. I wasted my day and nothing came out of it. The problem could have been averted by providing me with the engineers phone number which I asked for but they refused. I have refused to deal with this company for they charged me £ 60 for nothing but a waste of money. £40 was charged for no access fee and £20 for the congestion charge and parking. So even when an opportunity could have been arranged by them to avert this negative outcome, they refused and wasted my £60. I will not recommend this company at all now since they were inflexible in their attitude where flexibility would have achieved a successful outcome. I will never use this company again and will not suggest to any body else unless they know the pitfalls of their inflexible attitude and gaining money for nothing. Please check with them clearly before booking with them. Also never pay in advance because then they have your money and put in their own conditions and refuse to refund.

I have further read their response but my opinion is not changed.

15 May 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration caused during your recent experience with Landlord-Certificates Ltd.

We understand how important it is to have clear communication and flexibility, and we regret that we were unable to meet your expectations in this instance. Our same-day cancellation policy is designed to be fair and consistent, considering the administrative effort involved and the availability for other clients. Unfortunately, once the engineer’s schedule is fully booked, we are unable to amend slots on the same day.

Regarding the charges, our cancellation fee is intended to cover the administrative costs, and the congestion and parking fees are standard charges applied for the services provided. We also do not provide engineers' contact details to ensure their safety and privacy, as well as to prevent any harassment, which is a standard practice in the industry.

We truly regret that this situation did not work out as you hoped.

Your feedback is valuable, and we will take it into consideration to improve our communication and service in the future.

Thank you again for your comments.

Rated 5 out of 5 stars

Professional

Very easy to book. Darren called me before to let me know he was on the way. Friendly, professional and an asset to the company!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Landlord gas safety check

Sufian Ahmet carried out the landlord gas safety check at my property professionally and efficiently. He was punctual, thorough, and explained everything clearly. Great service, highly recommended.

18 May 2026
Unprompted review

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