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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the positive transformation of their lawns. Many appreciate the staff's professionalism, politeness, and helpfulness, noting their willingness to offer advice and their thorough approach. However, some people were dissatisfied with the product and quality, mentioning issues with robot lawnmowers breaking down or not performing as expected, and some found the lawn treatments ineffective, leading to lawns looking worse. Some reviewers also experienced poor response times and communication from customer service, with instances of calls being cut off or a lack of follow-up on reported issues.

What people talk about most

Service

People report positive experiences with service. Customers often praise the professionalism, knowledge, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Product

Clients share ambiguous opinions on product. Many customers praise the products, with some stating their... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the high quality of service, noting... See more

Response time

Reviewers highlight ambiguous aspects of response times. Some customers experienced significant delays, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a new-build homeowner, my lawn was in terrible shape due to heavy clay soil and poor drainage, which caused patchy and uneven grass growth. After using Lawn Master for over a year, it’s clear why t... See more

Company replied

Rated 5 out of 5 stars

Joe from Lawnmaster arrived this morning to treat my lawn. He explained what treatment would be done and once completed he briefed me on what had been done and presented a plan for treatment again in... See more

Company replied

Rated 5 out of 5 stars

My weed-ridden, mossy, patchy grass has been transformed, thanks to the Oxford team. It didn’t happen overnight, but with their expertise I now have a lush, healthy lawn which is much more resistant t... See more

Company replied

Rated 5 out of 5 stars

Have used Lawn Master (Sussex &Surrey) for several months now and have been extremely pleased with their service. They are very reliable, their rates are reasonable and the outcome re my lawn is looki... See more

Company replied


Company details

  1. Lawn care service

Written by the company

At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.


Contact info

4.1

Great

TrustScore 4 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a great service

Always a great service, great communication and very prompt.

23 May 2024
Lawn Master logo

Reply from Lawn Master

Hi Mr Elder, thanks for your review and sharing your positive experience that you've had with us.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Great experience!

Very pleased with the work that was completed. Ian was very friendly and helpful with all issues I had. Committed to completing to job to a high standard. Thank you!

10 May 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Barney, we appreciate your time to leave this review and thrilled to hear that your issues are being addressed with our high standard of service.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Highly effective

Highly effective, knowledgeable service.

26 April 2024
Lawn Master logo

Reply from Lawn Master

Hi Mr, Dickinson thanks for leaving this review and appreciated your positive feedback.

Thanks,
Lawn Master

Rated 5 out of 5 stars

A great service

Thorough, professional, friendly - a great service. The lawn has been looking much healthier as a result.

2 April 2024
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Reply from Lawn Master

Hi Jeremy, thanks for your review. We appreciate sharing your positive experience and glad to hear that your lawn is looking healthier!

Thanks,
Lawn Master

Rated 5 out of 5 stars

Marvellous service and very helpful…

Marvellous service and very helpful polite knowledgeable staff

7 March 2024
Lawn Master logo

Reply from Lawn Master

Hi Mr Herring, thanks for leaving this review. We're thrilled to hear about your fantastic experience with us.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Lawnmaster did exactly what they promised.

Lawnmaster operatives turned up on time, carried out the work they said they would quickly and efficiently, and gave advice on how to care for my lawn until their next visit.

15 May 2024
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Reply from Lawn Master

Hi Ivan, thanks for leaving this review. It's a delight to about your positive experience and service you've received, which is something we pride ourselves on.

Thanks,
Lawn Master

Rated 1 out of 5 stars

Won't always do a free quotation

I contacted the person who covers the Hampshire area. I directed him to where he could park locally. At the appointed time I received an e-mail stating that he could not find a suitable parking space and therefore would not be able to do the job. All I thought was that he was going to call to do an assessment of the lawn and did not appreciate that he would being equipment on site to do the assessment. He said “We do need easy access to the van for products and equipment whilst carrying out work to the lawn and if the van is not parked within easy access and without risk of parking tickets it simply makes the small profit in the job at risk and is therefore not viable for our business model.” He did not bother to tell me about this issue beforehand and did not feel the need to contact me to see if there was any way that we could have overcome the issues. Very poor communication throughout.

21 May 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi,

Thank you for your “review”.

First of all, please accept our apologies in delay replying to your “review”. We had flagged it with Trust Pilot and they have delayed assessing it two separate times, back-to-back.

We are still yet to receive a decision or response from Trust Pilot and at this point we have decided they clearly aren’t going to bother assessing it, so we now think it’s time for us to have our say.

We understand your frustration, and we have read all of your correspondence with Lawn Master in full, and I’m sorry, but we do not feel that your complaint is valid.

You contacted our Head Office on two separate occasions via our website live chat in a threatening manner, immediately demanding an apology, a discount and threatening to leave us a review on Trust Pilot and report us to Trading Standards.

The reason you have not received a free lawn analysis and quotation is because the operative was unable to park near your property. We can’t understand why you find this so difficult to grasp. In order for us to be able to provide a free quotation, or carry out any of our services, we do need to be able to get within a reasonable distance of the customer’s property. We are not willing to park illegally, without a residents parking permit and therefore risk a fine, just because you want us to.

The tone of your conversation with our staff via live chat is very aggressive and totally unnecessary.

Potential customers visit our Trust Pilot page to ultimately find out what people’s experience is in using our services. You haven’t even ever used our services.

On top of this, your review effectively accuses the Hampshire area of being run badly. The Hampshire area is one of longest established and most successful Lawn Master outlets.

I’m sorry that you did not get what you want out of Lawn Master, but unfortunately, we don’t negotiate with people who threaten us.

Furthermore, I’d also like to add that it’s a disgrace that Trust Pilot do not follow their own guidelines. The evidence we submitted to them regarding this review (the live chat transcript) proves a breach of multiple Trust Pilot guidelines, yet regardless of this, we haven’t even received a response from them.

Thank you,
Lawn Master

Rated 5 out of 5 stars

The 2 Matts are knowledgeable and…

The 2 Matts are knowledgeable and helpful. I previously had Greenthumb! Not in the same league!

21 May 2024
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Reply from Lawn Master

Hi Robert, thanks for leaving this review. We like to say two Matts are better than one! And we can only think of one real winner here... :)

Thanks,
Lawn Master

Rated 5 out of 5 stars

Lawnmaster - Thumbs Up

Lawnmaster are always reliable and whenever I have a question regarding the lawn they go out of their way to give helpful well informed advice.
I have been using Lawnmaster for many years now and are very happy with the service.

6 May 2024
Lawn Master logo

Reply from Lawn Master

Hi Kenton, thanks for taking your time to leave this review. We appreciate your custom over the years.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Ian Stephen’s at Lawnmaster has transformed our lawn,

Ian Stephen’s at Lawnmaster has transformed our lawn into a velvet paradise by making a tailored plan that suits our lawn's specific needs. The attention to detail ensures every blade of grass receives the treatment it deserves. What's more, their exceptional & friendly service comes at a good price making it accessible to all who desire a lawn worthy of admiration. With Ian leading the way, your lawn will not only look impeccable but also thrive for seasons to come. It’s definitely now the envy of our neighbours. My partner takes great satisfaction by gloating about it.

30 April 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Alison, thanks for leaving this detailed review - felt like we were there reading it! We will be sure to pass on your positive comments to Ian and his team.

Thanks,
Lawn Master

Rated 5 out of 5 stars

5 star service in the North Notts area

I first contacted Ian Stephens several years ago for help. He transformed my weed infested patch to a lush, green lawn. Now in a different property, our lawn needs some tlc and, having contacted Ian, he has come up with a plan that was clearly explained and certainly offers great value for money. I am confident he will have our lawn back to full health in no time. The communication from Ian, and Jenny in the office, is second to none and I would highly recommend their service to anybody living in the North Notts area.

25 April 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Ellen, thanks for leaving this review - Ian is the man with the plan! We will ensure your positive comments are pass over to Ian & Jenny :)

Thanks,
Lawn Master

Rated 5 out of 5 stars

Ian has brought our lawn back to life

Ian has brought our lawn back to life! It's been transformed from a patchy, weedy mess to weed free green carpet! Very knowledgeable and total value for money.

28 March 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Tom, thanks for the review. We like to think Ian as the "green reaper" but obviously doing the opposite job and bringing lawns back to life!

Thanks,
Lawn Master

Rated 5 out of 5 stars

Ian is nice and friendly

Ian is nice and friendly. Always gives a wonderful service

26 January 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Mitra, thanks for leaving this review and we'll pass your lovely comments over to Ian :)

Thanks,
Lawn Master

Rated 5 out of 5 stars

Highly recommend Ian Stephens

Highly recommend Ian Stephens....expert knowledge and advice, reliable and friendly.

18 February 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi John, thanks for your review about Ian we'll pass your positive comments onto him.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Grateful to Ian Stephens of Lawn Master

We moved into our house 18 years ago and have struggled with making our lawns be and look healthy. Our final solution was to engage Ian Stephens from Lawn Master in our quest. Ian has tended our lawns for a couple of years and I honestly think we could win prizes with them now. However it's not just the magic formula he uses for the lawns but the whole process from smooth booking, great reminders and communications in general. Ian always treats us and our property with the greatest of respect. The icing on the cake is that he treats Richard, our dog, so kindly, always bringing him treats. We are grateful for what Ian has achieved with our lawns and would definitely recommend him for his expertise with the lawns and the added value of the friendship that has developed over the years.

14 February 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Jill, thanks for leaving this review. It sounds like your quest has now been completed by Ian who's the man of the grass and canines apparently now also! We'll be sure to pass on your positive comments over to him.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Ian Stephen's and his team have been looking after our Lawn since 2018

Ian Stephen's and his team have been looking after our lawn since 2018, we were one of his first customers. Ian's background included green keeping at golf clubs so he knows what he is doing. Its very seldom we get any weeds in our lawns. If some do appear they are quickly felt with. I worked for Wilko for 45 years and even with staff discounts I could not buy products and look after my lawn for what Lawnmaster charges. Also if you don't spread the products properly your lawn gets scortched. I recommend him to family and friends.

14 February 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Grainger, thanks for leaving this review. Fantastic to hear how long your lawn has been tended to be Ian and his team! We'll ensure your comments are passed over to him.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Ian Stephens is fantastic at his job

Ian Stephens is fantastic at his job. He makes what looks like dead grass, come back to life. Ian is also very knowledgeable, friendly, professional and kind. I recommend him to all my friends and family.

9 January 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Carrie, thanks for leaving this review. Great to hear of the positive comments about Ian we'll be sure to pass these over to him.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Excellent service by Ian and his team

Excellent service by Ian and his team. Highly recommended

6 February 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Wayne, thanks for this review. We're pleased to hear of your positive experience and service you receive from Ian.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Really pleased with Ian's advice and…

Really pleased with Ian's advice and treatment of our lawn. After the very hot summer a year or 2 back, we re-seeded the lawn and it now looks amazing. Ian is very responsive to any queries, offering great advice. Highly recommended.

9 February 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi James, thanks for your review. Great to hear your lawn is looking great and Ian's worked his magic on it!

Thanks,
Lawn Master

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