Leasing Options Ltd Reviews 23,137

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making the entire process pleasant and easy to understand. The customer service is frequently highlighted as outstanding, with many appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the staff goes above and beyond to ensure satisfaction and clarity throughout.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Consumers find user experience to be positive. Many reviewers describe the process as smooth, easy, and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"Excellent service from James!" James at Leasing Options was absolutely brilliant from start to finish. He was knowledgeable, friendly, and made the whole leasing process incredibly easy to understan... See more

Company replied

Rated 5 out of 5 stars

This was the first time we have leased a car so we’re unsure of the process. Our assigned account manager Lola was great. Very friendly with expert advice, and no high pressure sales. Would absolut... See more

Company replied

Rated 5 out of 5 stars

Salvatore Musso has been extremely helpful throughout the whole process of leasing a new car He took the time to explain everything in detail making sure he answered any questions we had. I cannot re... See more

Company replied

Rated 5 out of 5 stars

From the first contact I had with Jo, she understood my requirements and helped secure the right car and best deal for me. Throughout every conversation she has taken time to ensure I understand the p... See more


Company details

  1. Car rental service
  2. Car dealer

Information provided by various external sources

Delivering New cars to the UK for for over 30 years. Cars Vans and Pick ups, all at great prices! We love to deliver exceptional customer service and enjoy hearing about it even more!


Contact info

5.0

Excellent

TrustScore 5 out of 5

23k reviews

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Rated 5 out of 5 stars

I have leased a number of cars over the…

I have leased a number of cars over the years and dealt with various leasing companies in the process. As the lease on my current car was coming to an end I did a lot of research to find the best deal for me on the particular car I wanted. The one with the best offer I found was at Leasing Options. Before contacting them I checked the reviews and found they were highly rated. But you never know until you make the call. When I did call the phone was answered by Mr Barry McGirr and we spoke at length about my requirements. Barry was very pleasant to speak with and throughout our conversation I never felt pressurised at any point by him, or that I was being pushed into making a rushed decision. It was quite refreshing and in contrast to some other leasing agents I have dealt with. At every stage he fully addressed any queries I had in full and his patience was appreciated. In the end I decided to go for their offer and proceeded to order the car I was after. Barry dealt with the process from start to finish which included the sending by email of admin forms for completion by me. He was extremely diligent and quick to respond throughout and kept me apprised of any information I needed to know at every stage. In conclusion the whole process went very smoothly with no hitches from start to finish and I now look forward to taking delivery of the car in a few weeks. Barry McGirr is indeed a credit to Leasing Options and based on my experience with him and their processes I have no hesitation in giving both him and the company a Five Star rating.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Rachael Shaw

Fantastic service from Rachael Shaw, she has been spot on ordering our new car, even with system errors and third party issues. Highly recommend dealing with her and would definitely contact her again to order another car.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic 1st time leasing experience

Lola Maguire was my Account Manager with Leasing Options Ltd and made the entire process of hiring my first vehicle a pleasure from start to finish. Nothing was too much trouble for Lola and I was dealt in a friendly, knowledgeable and professional manner. I would highly recommend !

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Lease Option was a pleasure to work…

Lease Option was a pleasure to work with. Michelle Field was so friendly; she made every step of the process so easy, answered all my questions, and was an absolute joy to have done the deal with. I will happily recommend her to family and friends.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Good processes

Rachael Shaw, was really helpful with securing my new lease. Loved the slick process.

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Tom We're so glad you had a smooth experience securing your new lease. Thank you for your feedback and slick review !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Absolutely brilliant service Leon…

Absolutely brilliant service Leon really helpful and always kept me up to to date with the progress would definitely recommend

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Sharon

We're so glad you had such a positive experience. Your recommendation means a lot to us. Thank you for your kind words for Leon :)

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

I would just like to thank Lisa and the…

I would just like to thank Lisa and the team for being so understanding and helpful throughout the whole process, Thank you, John D.

7 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi John

We are so glad to hear that Lisa and our team was understanding and helpful throughout your process. Thank you for your kind words!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

The person I spoke to was very helpful.

I spoke to Leon who was very helpful.
Talked me through anything I wasn't sure of.
Good communication.


18 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Gordon

We're so glad to hear Leon provided such helpful communication. Thank you for sharing your positive experience with us!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Michelle was very helpful and explained…

Michelle was very helpful and explained everything very well was a pleasure dealing with her 5stars

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Colin

We're so glad to hear we provided such a positive experience. Thank you for your wonderful feedback!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

This is my first time leasing a vehicle…

This is my first time leasing a vehicle and so far Lisa has made the experience simple, answering all questions and providing support throughout the application process. From first discussion to being provided a delivery date has taken only a matter of days. Only wish is that I could get the car sooner!

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Danny

We're delighted to hear your first leasing experience has been simple and efficient. It's wonderful that our team provided excellent support throughout. We appreciate your kind words! We wish we could get the car sooner too , but it will be worth the wait :)

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great Service

Needed to lease 3 vehicles for our company and Rachael Shaw made the process smooth. Good quotes at low prices and great response with all emails even when you aren't sure what you want. I would definitely recommend.

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Shabir

We are so glad to hear Rachael made the leasing process smooth for your company! Thank you for your wonderful feedback.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

a great all round experience from start…

a great all round experience from start to finish with Mark - zero faults along the way - highly recommend!

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Matthew

We are so happy you had a great experience from start to finish. We truly appreciate your high recommendation! Zero faults ! great to hear

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great thanks.

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Hannah

Thank you for the positive feedback.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Highly recommended.

The representative I dealt with Anthony Pilliner, couldn't have been more helpful, he walked me through the process meticulously and made things very simply to understand.
I would certainly turn to leasing options again when needed.

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi David

We're so happy to hear Anthony provided such a helpful and clear experience. We appreciate you sharing your positive feedback!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great service

Great service. Totally painless!

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Liam

We are so glad you had a great experience with us and that it was totally painless!We appreciate your kind words.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Lisa our account manager was very…

Lisa our account manager was very proactive ensuring we were able to complete our car agreement. No question or request was too much trouble

20 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Dr Thomas

We're happy to hear Lisa was proactive and helpful. We appreciate your kind words about their excellent support!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Cass is a diamond

Cass is perfect. Worked everything out in no time at all and got us our car we wanted asap. Great service and great straightforward honest company to deal with.

18 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We're so glad to hear we could help you get the car you wanted quickly. We appreciate your kind words about our service and we agree Cass is a diamond !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great customer service from Kristian

Great customer service from Kristian. Responsive and clear on the process

19 May 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We are so happy our service met your needs. We appreciate your positive feedback for Kristian !

Sophie White
Customer Experience Manager

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