Leightons Opticians & Hearing Care - Farnham Reviews 88

TrustScore 5 out of 5

4.8

46 Downing Street, GU9 7PH Farnham, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very thorough eye test with exceptional staff whom made my test a very pleasant experience. All the staff were amazing helpful and Krish has a great eye for recommendations as to which glasses wou... See more

Company replied

Rated 5 out of 5 stars

Really good experience at Leightons in Farnham. It felt like I was there to actually have my eyes tested, no to be talked into just buying glasses. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more

Company replied

Rated 5 out of 5 stars

I’ve used Leightons in Farnham for many years and I’ve always had very good service. Yesterday was as good as ever. I arrived, cheekily I asked for a coffee, no problem. The contact lens check up... See more

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact lenses supplier
  4. Glasses store
  5. Hearing Aid Shop
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • 46 Downing Street, GU9 7PH, Farnham, Surrey, United Kingdom

  • 01252711369

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I received new hearing aids under the…

I received new hearing aids under the care of Atish Keshav at Farnham. He was very professional and took great pains to give me every possible assistance. I would unhesitatingly recommend Leightons at Farnham to anyone else looking for assistance with hearing problems.

16 June 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

We really appreciate hearing about our patient experiences. Thank you for your recommendation, Richard.

Rated 5 out of 5 stars

Exemplary Service

As per other reviews Atish was courteous and considerate, resolving my concerns and queries in a sympathetic manner.

28 May 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for your kind words. Our audiologist, Atish, will be delighted with your review!

Rated 5 out of 5 stars

Considerate and understanding care.

My father recently received exceptional hearing care at Leightons in Farnham.
Atish was patient and kind with my father who in addition to profound deafness is also currently confined to a wheelchair. This was accommodated without any fuss and his hearing test was adapted to his immobility.
Follow-up appointments have also been fuss-free.
Our expectations were exceeded in every way and Dad now has a tremendous new set of hearing aids which have restored his hearing and this enhanced his life immeasurably.
We are all profoundly grateful for the superb care received and would highly recommend the services of this practice.

24 May 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for your kind words Mr Cook, we are thrilled to hear about your fathers experience with Atish. We are so pleased that your father has massively benefited from his new set of hearing aids and is able to hear once again.

Rated 5 out of 5 stars

Great service

Great service, quick and easy to book. My mum's ears are comfortable and she is delighted to be able to hear again

30 April 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Hearing is such an integral part of living life to the full! We are so glad to have helped your mum and glad to hear that your appointment lived up to your expectations. See you again, soon.

Rated 5 out of 5 stars

Exceptionally professional and…

Exceptionally professional and personalised service. A very good experience.

30 April 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

We pride ourselves on our patient-centred care and are very pleased to hear that our efforts have been appreciated. Thank you, Andrew.

Rated 5 out of 5 stars

Impressions for bespoke earplugs...

I needed to get eat impressions done in order to get some bespoke earplugs made. Atish was very good, letting me know what was going on throughout the procedure and producing exactly the right quality of impressions to form the moulds for my plugs. Very pleased.

23 April 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for taking the time to leave us a review, Mr Williams. Atish will be thrilled with the feedback.

Rated 5 out of 5 stars

Excellent service with a smile

Very well organised store with very friendly welcoming staff. Atish was very professional and knowledgeable. No hesitation recommending him should you need an audiologist.

23 April 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for taking the time to leave a review Mr Desborough. Our audiologist Atish and the team in practice will enjoy reading your lovely comments! See you again soon.

Rated 5 out of 5 stars

Wonderful care

The care I received during my recent appointment with the Audiologist, Atish, in Farnham was superb. After spending a year in lockdown, my ears and hearing aids were in dire need of attention and after having the wax in both ears removed and my hearing aids recalibrated the world is indeed a different and much better place. All the procedures involved during the consultation were carefully and clearly explained and the relief I felt when my ears were cleared was wonderful. Many thanks.

1 April 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

We are very happy to help you after your year in lockdown, Jane, and we're delighted to know you enjoyed your experience with our Farnham audiologist. Thank you for your review!

Rated 5 out of 5 stars

Hearing Sorted with no Fuss

I have had problems all my life with build up of wax in my ears. Due to COVID lockdowns it has made things difficult to resolve until recently. I managed to get an appointment in my local Leightons for removing and hearing test. Can’t thank Bobby enough for sorting. Hearing back to normal would definitely recommend.

31 March 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Hi Richard, we're glad you were able to make an appointment following COVID. Bobby will be delighted with your positive feedback, thank you!

Rated 5 out of 5 stars

Very successful

Very successful, I now can hear

27 March 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

We are here to help our patients live life to the full! Thank you for taking the time to leave us a review, John.

Rated 5 out of 5 stars

Happy Ears!

I went to Leightons in Farnham as I couldn't go where I usually go. I needed my ears cleaned out and was feeling uncomfortable.
I got an appointment quite easily, but I was on the hearing register anyway.
I found the staff pleasant and only waited a few minutes before I went in.
Atish was very professional and explained all that he was going to do, and I got to see in my ears with a small camera! I was a little apprehensive at having suction as I'd not had it done before, but Atish was very good and I was fine. Also had a hearing test as well. I would recommend Atish to my friends as I felt very comfortable having this procedure done. Thank you.

13 March 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for your review, Marilyn. We are thrilled with your recommendation and detailed feedback. See you again soon!

Rated 5 out of 5 stars

Survey

Atish was very polite, informative and did a great job - thank you

5 March 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Atish will be thrilled with your feedback. See you again soon, Mrs Robertson!

Rated 5 out of 5 stars

I was very impressed with the Atish the audiologist and the treatment by all members of staff shown to me

I was very impressed with the professionalism of the audiologist Atish .He explained the procedure for ear wax removal and hearing test excellently.I would very much recommend him for hearing tests and removal of ear wax.

4 March 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for leaving a review with us, Atish will be delighted to read your feedback!

Rated 5 out of 5 stars

Audiology at Farnham premises

I took my 96 year old mother for ear syringing and audiology testing .The appointment was running a little late but we understood why when we had our own appointment and saw how thorough and careful Atish was during it .
He treated my mother with gentleness and respect and adjusted his routine so that she did not have to switch chairs or sides .He was very kind , professional and gave us plenty of time even though I think he may have missed or shortened his lunch break because of this .
We had a very good experience and my mum was very happy afterwards , even though she had been quite nervous before the appointment -never having had one before .Thank you Atish !
All other staff -reception -were very polite and the premises were spotlessly clean .

1 March 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for leaving us such a wonderful and detailed review. We're glad to know that your mother found the appointment useful and we are always available if you have any further questions or experience any changes in your vision or hearing. Wishing you both all the best.

Rated 5 out of 5 stars

Atish was punctual

Atish was punctual, polite, and efficient and explained everything as we went along. Highly recommended, 5-Stars. Charles Barton.

27 February 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for your super review and recommendation, Mr Barton, we take all our patient feedback on board. See you again soon!

Rated 5 out of 5 stars

Excellent audiology service

Excellent service today from Atish in Farnham.

Very professional, very thorough with everything explained in a very safe & clean environment.

Would highly recommend as this is yet another quality service from Leightons.

19 February 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Thank you for sharing your experience with us, Nick. The team are always happy to be able to help!

Rated 5 out of 5 stars

Full Hearing MOT

Just attended my first annual hearing aid check-up. A very thorough review - full hearing test, retuning and cleaning of hearing aids, and fresh supplies of batteries, filters and buds in addition to checking ear health and confirming no problems. All conducted in a COVID-safe way. Couldn't really ask for anything more. Excellent.

19 February 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

It's wonderful to hear how satisfied you were with your FREE Full Hearing Assessment and with our COVID safety measures. If you notice any changes in your vision and/or hearing, we're always here and ready to help. See you again soon!

Rated 5 out of 5 stars

We received excellent kind professional…

We received excellent kind professional service from Atish Keshav the audiologist who was patient, understanding and very thorough. Thank you very much the team at Farnham.

15 February 2021
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Reply from Leightons Opticians & Hearing Care - Farnham

Our audiologist, Atish, and the team at Farnham will be thrilled with your positive feedback. Thank you for sharing your experience with us.

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