Very thorough eye test with exceptional staff whom made my test a very pleasant experience. All the staff were amazing helpful and Krish has a great eye for recommendations as to which glasses wou... See more
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Really good experience at Leightons in Farnham. It felt like I was there to actually have my eyes tested, no to be talked into just buying glasses. Would highly recommend.
Company replied
I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more
Company replied
I’ve used Leightons in Farnham for many years and I’ve always had very good service. Yesterday was as good as ever. I arrived, cheekily I asked for a coffee, no problem. The contact lens check up... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
46 Downing Street, GU9 7PH, Farnham, Surrey, United Kingdom
- 01252711369
4.8
Excellent
88 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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Extremely thorough
Extremely thorough, caring, patient and helpful. What more could a customer ask for? In view of the present COVID-19 challenge, I was grateful for the care all members of staff expressed. Thank you.
13 February 2021
Reply from Leightons Opticians & Hearing Care - Farnham
We have taken our COVID-19 measures very seriously, it's great to know that our efforts are appreciated. Thank you Mrs Whatley for leaving a review.
The audiologist was really nice and…
The audiologist was really nice and very calming, made me feel very comfortable and relaxed. He ensured I always knew what he was doing and how he was going about different parts of the process. Definitely would recommend and 100% would go back.
10 February 2021
Reply from Leightons Opticians & Hearing Care - Farnham
Thanks for your recommendation, Mr Tucker! Our audiologist will be thrilled to hear your feedback and we look forward to welcoming you back soon.
Courtesy call backed up by first class service
I had a courtesy call from my audiologist that allowed me to make an appointment during pandemic lockdown Upon attending i was very impressed with safety measures ref. covid and the thorough full check up of my hearing aids also updating with a full test of my current hearing.
All together an excellent service . Thank you
7 February 2021
Reply from Leightons Opticians & Hearing Care - Farnham
Thank you, Derek. Putting our patients first is all part of our person-centred care! We really appreciate your feedback.
Atish was very thorough and informative…
Atish was very thorough and informative when he did my hearing test this morning
The test and explanation he gave was very reassuring
Many thanks !
Nicki
4 February 2021
Reply from Leightons Opticians & Hearing Care - Farnham
Our audiologist, Atish, will be thrilled with your feedback. Our person-centred care is at the heart of everything we do. See you again soon!
Outstanding Customer Care
Back in early January I had an appointment for an eye test. Being unfamiliar with the town centre I was unable to find the shop and found myself buzzing on the door of Head Office. I explained to the gentleman with whom I was speaking to my situation and he immediately offered to walk me over to the shop. He needn’t have done this, but he took the time and trouble to make sure I got to my appointment in time.
Every subsequent interaction with Leightons and the team at Farnham has been absolutely first class. Their focus on customer care and making me feel valued means I have found my opticians for life. I highly recommend them.
29 January 2021
Reply from Leightons Opticians & Hearing Care - Farnham
Thank you so much for leaving us a review and for detailing your experience in practice and your trip from our Central Services. We are all so grateful for your positive feedback and I know it means a lot to the team in Farnham. Thank you for your recommendation!
First rate service for hearing and…
First rate service for hearing and eyes. The staff are all very helpful, professional, courteous and show attention to detail. Highly recommended.
22 January 2021
Reply from Leightons Opticians & Hearing Care - Farnham
Thank you for leaving us a review, Mark. We really appreciate hearing about your experience!
Hearing Loss
Suffering from Hearing loss in my right ear, Leighton’s Audiologist Atish was quick to identify the issue and carried out micro suction to clear the blockage, throughout the treatment he explained what he was doing and resolved the problem
Well done the Leighton’s Team !!
14 January 2021
Reply from Leightons Opticians & Hearing Care - Farnham
This is wonderful feedback, thank you Mr Paterson, we really appreciate hearing about our patients' experiences. Glad to hear we resolved the problem and we'll always be available to help with your vision and hearing!
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