Terrible experience. Went there Sunday to hear more or less that the cars are like you see them, prices on Auto Trader are only for people who finance them, cash buyers pay more, no bargains, cars dir... See more
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This company has a very wide range of modern low mileage Vehicles available and if you can't find what you are looking for in their stock they are willing to locate that particular brand and model you... See more
My experience of purchasing a car from Lennox Auto was truly exceptional. I honestly did not expect such a high level of professionalism, support, and personal attention throughout the entire... See more
Not to be trusted. Agreed to buy car, the faults identified when the deal was agreed could not be fixed in a timely manner so, at their request, I accepted a deposit refund. Well surprise surprise af... See more
Company details
Written by the company
Welcome to Lennox Auto where Complete Customer Satisfaction and Remarkable Quality of Service comes first. We understand that your trust starts with a car and ends with it as well. All our selection of vehicles are HPI clear. Prime & Subprime Finance options are available, Major debit & credit cards accepted (excluding Amex)
Contact info
63 North Acton Road, London, NW10 6PJ, london, United Kingdom
- 07388606096
- sales@lennoxauto.co.uk
- lennoxauto.co.uk
3.9
Great
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Worst place to buy cars
Guys when ur buying any vehicle in this place lennox auto be very very careful, normally if the vehicle comes with brand new tyres they will remove it and place a second hand tyres to supply to customers, so when ever ur buying any vehicle here be extremely be careful 🧐, they r bunch of unprofessional here,no single customer service here....secondly do not ever pay any deposit here until u see the vehicle ur buying otherwise to get ur money back is gonna be difficult, I will never recommend any of my friends to this arrogant people, wankans.
15 February 2024
Unprompted review
Reply from Lennox Auto
Dear Kingsley,
Thank you for bringing your concerns to our attention. We're truly sorry to hear about your experience with us. At Lennox Auto, we strive to provide the best service possible to all our customers, and it's disheartening to learn that we fell short of your expectations.
We take your feedback seriously and would like to address the issues you've raised. It's never our intention to mislead or inconvenience our customers in any way. We assure you that we uphold the highest standards of professionalism and customer service.
Please reach out to me personally at 07340 010385, so that we can discuss your concerns further and work towards a resolution. Your satisfaction is our priority, and we're committed to making things right.
Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to rectify the situation.
Best regards,
Showroom Manager
Lennox Auto
Azzel was very helpful and honest
Azzel was very helpful and honest. Great service.
15 March 2024
Unprompted review
Reply from Lennox Auto
Dear Mani,
Thank you for taking the time to share your experience with us! We're thrilled to hear that Azzel provided you with helpful and honest service during your visit to Lennox Auto. Our team strives to deliver exceptional service, and it's wonderful to know that we hit the mark with you. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again.
Best regards,
Azzel been Perfect with customer…
Azzel been Perfect with customer service. Wonderful guy. I recommend Azzel and Lennox 100%
Excellent service.
15 March 2024
Unprompted review
Reply from Lennox Auto
Dear Emmanuel,
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that Azzel provided you with excellent customer service and that you had a wonderful experience with us at Lennox Auto.
We pride ourselves on delivering top-notch service to each and every one of our valued customers, and it's incredibly rewarding to know that Azzel's dedication to providing exceptional service has left such a positive impression on you.
We truly appreciate your recommendation and your trust in us. If you ever need anything in the future, please don't hesitate to reach out. We're always here to assist you with all of your automotive needs.
Thank you again for choosing Lennox Auto. We look forward to serving you again in the future!
Best regards,
I had a really great experience…
I had a really great experience purchasing my car from Lennox Autos. As a woman I felt listened to, and the Sales Manager took his time to tend to my every need. He went above and over board with the service he offered. I’m very happy with my purchase and will definitely use their service again.
6 March 2024
Unprompted review
Reply from Lennox Auto
Dear Monique,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had such a positive and satisfactory car-buying experience at Lennox Auto. Ensuring that every customer feels heard and well taken care of is our top priority, regardless of gender. We are delighted that you felt valued and supported throughout the process.
We greatly appreciate your kind words and your trust in our service. It was our pleasure to assist you, and we look forward to the opportunity to serve you again in the future. Should you need anything else or have any questions, please don't hesitate to reach out.
Warm regards,
Reply from Lennox Auto
Dear Heena,
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with Lennox Auto. Providing quick and efficient service is always our top priority, and we're thrilled to know that we met your expectations.
If you ever need any assistance in the future or have any further feedback to share, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again.
Best regards,
Azzel and Behrad they been very helpful…
Azzel and Behrad they been very helpful especially Behrad with his excellent knowledge helped me with everything.
8 March 2024
Unprompted review
Reply from Lennox Auto
Dear Naima,
Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our team, particularly with Azzel and Behrad.
At Lennox Auto, providing exceptional service and assistance to our customers is at the core of what we do. It's wonderful to hear that Behrad's excellent knowledge and dedication made a difference for you. We'll be sure to pass along your compliments to him and the rest of our team.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help!
Once again, thank you for choosing Lennox Auto. We look forward to serving you again soon.
Warm regards,
Azzel have given amazing after sales…
Azzel have given amazing after sales services. He was on point and helped me alot.
Do recommend to try Lennox Auto.
27 February 2024
Unprompted review
Reply from Lennox Auto
Dear Manchit,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Azzel provided you with amazing after-sales service and that you found his assistance invaluable. At Lennox Auto, we strive to ensure that every customer receives the highest level of care and support throughout their journey with us.
Your recommendation means a lot to us, and we're grateful for your trust in our brand. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help.
Thank you again for choosing Lennox Auto. We look forward to serving you again in the future!
Best regards,
Reply from Lennox Auto
Dear Nazifa,
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had such a positive experience purchasing your new vehicle from Lennox Auto.
At Lennox Auto, we strive to provide excellent service to all of our customers, and it's wonderful to hear that Azzel was able to assist you in finding the perfect vehicle that met all of your needs while staying within your budget. We will be sure to pass along your kind words to Azzel and the rest of our team.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.
Warm regards,
Behrad was really helpful
I bought my a class here. Behrad handled the whole process easily and cleared all my questions. He was really helpful, can’t recommend him enough. He’s amazing!! He also gave me advice which assisted me in the decision I had to make. In overall I would really recommend Lennox Auto
23 February 2024
Unprompted review
Reply from Lennox Auto
Dear Angel,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Behrad provided you with excellent service throughout your car buying journey at Lennox Auto. Customer satisfaction is our top priority, and it's wonderful to know that Behrad made sure all your questions were answered and that you felt supported in making your decision.
We truly appreciate your recommendation and your kind words about Behrad's assistance and guidance. If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing Lennox Auto. We hope you're enjoying your new A-Class, and we look forward to serving you again in the future.
Best regards,
Azzel very helpful at Lenox Motors
Azzel very helpful at Lenox Motors - courteous and knowledgeable and very willing to help - good service
21 February 2024
Unprompted review
Reply from Lennox Auto
Dear Richard,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that Azzel provided you with excellent service at Lennox Auto. Providing knowledgeable and courteous assistance is at the core of what we do, and it's fantastic to know that Azzel went above and beyond to ensure your satisfaction. We truly appreciate your business and look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
First Car
Azzel handled my entire process. Super helpful and gave me a full experience of the car I was viewing. Got a lot of assurance and made sure my car was in good condition upon purchase.
9 February 2024
Unprompted review
Reply from Lennox Auto
Dear John,
Thank you for taking the time to share your experience with us! We're thrilled to hear that Azzel provided you with exceptional service and ensured that your car-buying journey was both informative and reassuring.
At Lennox Auto, we strive to offer nothing short of excellence, and it's rewarding to know that Azzel went above and beyond to meet your needs. Your satisfaction and peace of mind are our top priorities, and we're delighted that you felt confident in your purchase with us.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We value your patronage and look forward to serving you again.
Safe travels,
Bought my C-hr from Lennox two weeks…
Bought my C-hr from Lennox two weeks ago, all went smooth as I was intouch with Aszel during the whole period (I wasn't able to pick the car on the same week). He was very cooperative and helpful. When I came to pick it, he made everything ready as expected. Great experience and excellent customer service, highly recommended 👍🏻
4 February 2024
Unprompted review
Reply from Lennox Auto
Dear Amira,
Thank you for taking the time to share your positive experience with us at Lennox Auto! We're delighted to hear that your recent purchase of the C-HR went smoothly and that Azzel provided you with exceptional service throughout the entire process.
At Lennox Auto, we strive to make every step of the car-buying journey as seamless and enjoyable as possible for our customers, and it's fantastic to know that we met your expectations. Azzel will be thrilled to hear your kind words regarding his assistance and cooperation.
Your recommendation means a great deal to us, and we're honored that you chose Lennox Auto for your automotive needs. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help!
Once again, thank you for your trust in Lennox Auto. We look forward to serving you again in the future.
Best Regards,
We were well looked after by them.
We were well looked after by the team at Lennox Auto. We love the car we purchased - it was extremely well presented, and the whole process from first viewing through until driving away with the car was made and very easy by the assistance we received. Highly recommend Lennox Auto, and would happily buy again through them.
5 February 2024
Unprompted review
Reply from Lennox Auto
Dear Matthew,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive and seamless journey with Lennox Auto. Providing exceptional service and ensuring our customers drive away satisfied is our top priority.
Your kind words are truly appreciated and serve as motivation for us to continue delivering excellence in every aspect of our business. Should you need any assistance in the future or have any questions, please don't hesitate to reach out.
We look forward to the opportunity to serve you again in the future!
Best regards,
This company sold me a car without a…
This company sold me a car without a second key. When asked about the second key during purchase. They said that they will order one and post it to me. I have been chasing ever since and they keep giving me all sorts. I finally escalated to manager and he was saying that the staff never promised that. Instead offering me free service. As it stands i have lost the only key I had and their refusing to honour their part.
Be careful with this company.
12 January 2024
Was sold a car that was already sold - very unprofessional
I traveled for an hour to visit this dealership after scheduling an appointment to view a specific car. I was impressed with the vehicle and promptly placed a substantial deposit. Following that, I secured third-party financing, and the complete payment was sent on the same day. Unfortunately, my satisfaction turned into disappointment when they contacted me the next day, informing me that the car had already been sold the day before, leaving me with no options. This not only negatively impacted my credit score but I now also have a 30-day waiting period before I can reapply for financing. I strongly advise against dealing with this dealership to avoid wasting time and facing delays in acquiring a much-needed car.
25 November 2023
Unprompted review
Great experience
Great experience
The team was fantastic helping us thru all the process
And Jami in particular was very sweet and explained us all in details
We get to drive our new car very soon and we can’t wait 🤩
5 October 2023
Unprompted review
Reply from Lennox Auto
Dear Milad,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great time with our team at Lennox Auto. It's always our goal to make the car-buying process as smooth and enjoyable as possible for our customers.
We're glad to hear that Jami provided exceptional service and took the time to explain everything in detail. We'll be sure to pass along your kind words to her and the rest of the team.
We hope you're eagerly anticipating driving your new car! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels, and enjoy your new ride!
Best regards,
No test drive possible
Booked to do a test drive and when we arrived after 2 hour journey they weren't expecting us, there was nowhere to park, the road was closed and a test drive in Acton is pointless as you can't go over 20mph anywhere near there. It took 10 mins just to negotiate the first traffic lights when we left. The car was damaged and had not been prepped or valeted. There was no apology they just shrugged and implied that we should have known that you can't test drive their cars!
14 September 2023
Unprompted review
Not to be trusted
Not to be trusted. Agreed to buy car, the faults identified when the deal was agreed could not be fixed in a timely manner so, at their request, I accepted a deposit refund. Well surprise surprise after considerable communication it never arrived. Had to claim back via credit card. Dealt with the manager Arran who can't help but lie to you
Avoid like the plague
13 July 2023
Unprompted review
refundable deposit never refunded
I paid a deposit (which I was told was refundable - and I had this confirmed in writing) before viewing a car I was interested in. After seeing the car I decided I didn’t want it and asked for the deposit to be refunded. I was told sure we’ll refund it first thing tomorrow.
I was not refunded.
It has now been nearly a year of asking for a refund and nothing. I have now had to involve lawyers to try to get this sorted.
Very disappointed.
15 May 2023
Unprompted review
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