Letterbox4you Reviews 

Wonderful service, from order to delivery it was simple and painless. The box arrived the day after order, great product and easy to install.

Had one particular issue ordering via my iPhone where the box to add customised text didn’t appear but a couple of quick emails and it was all resolved.

It was a delight to speak to Amy and to discuss the various options for our new letterbox. She was extremely knowledgeable about each one and gave me very good advice. The one I purchased is ideal for our needs, very good quality and it arrived in less than 48 hours from the time of ordering.
I can highly recommend Letterbox4you for their service and for their products. Thank you, Amy !

Amy delivered a sterling service despite the unfortunate circumstances of dealing with cowboy delivery drivers. Amy spoke with my partner and replaced the letterbox twice. She was prompt, very understanding and apologetic in her emails. Not their fault but they still dealt with the problem exceptionally well ensuring we were satisfied with our purchase. The last parcel we received was better wrapped preventing DPD from damaging it. I feel sorry for the company and hope they get compensated for the damage DPD caused.

Very pleased with product and had great customer service.

Fantastic service from Amy and the team at Letterbox4you. Excellent communications, placed an order and about 20 hours later it had arrived! This business is customer-focused, highly efficient and effective - very rare these days. Forget the rest, Letterbox is the best!! Recommended.

Fast and efficient service. Friendly customer service team. Great products.

I received all the information I needed about the product offered by Letterbox4you, as well as details about the delivery options.

Came across this website looking for a new wall mounted postbox, however the one we had our eye on was not in stock, so rang the company to check if it would be back in soon, spoke to a lovely lady, so helpful, who said that she would e mail us when back in stock, in between we had another visit to the site and found one very similar just a slight variation and ordered it, really strong well built postbox which I’m sure will stand the test of time, it looks great and our postman loves it 😁 the lady did indeed e mail us as she’d promised to let us know the original choice was back in stock, but informed her we had ordered an alternative and were very happy with it.
It’s not surprising the reviews for this company are good, they have a good product and great customer service, don’t hesitate to use them.
Postbox purchased was the Albertina.

Fantastic service from Amy and the team.

Wanted to buy new Allux 7000 letterbox in Black but was out of stock last week. Called Amy to ask for help and she arrange for product to be restocked and I ordered yesterday and it arrived well packaged by 10am today. Great service and lovely product.

5 years ago we purchased 34 external letterboxes for our block of flats. Letterboxbox4you were so helpful and guided us through the procurement process painlessly. The boxes look as good now as when we first took delivery and the residents are very happy with their own secure boxes. We recently had to buy a new lock to match our master key and customer services sorted it out in a couple of days. I can strongly recommend the company and all their very friendly staff.

First class quality product, first class service all round. We can reccomend Letter Box4U with confidence!

My letterbox was despatched promptly. After only a few days I noticed the letter flap was sticking. Letterbox4you asked me to send photos and to work through some possible solutions. When these didn’t work, they sent me a replacement letterbox. Sometimes things do go wrong but it’s how the supplier deals with it that’s important. Letterbox4you handled my issue promptly and professionally. I’m very happy to recommend them.

I researched a few products/companies before contacting Letterbox4you. I hadn't been able to find the right product-type or colour combination I was looking for. When I contacted Letterbox4you, they were very helpful in offering the product I wanted, even though it wasn't one of the standard options available on their website. It was refreshing to find a company that is prepared to provide a service to the customer, rather than simply having a 'take it or leave it' attitude.
Very pleased with the product itself and the service provided.

Good web site, easy ordering process and great selection. Super fast response with great help from Zoe. Personalisation was clear and accurate and the box arrived faster than expected!
Cannot fault these guys!

We have purchased numerous mailboxes from LETTERBOX4YOU. All have been great products at competitive rates. Importantly the service we have received has been best in class.
Amy really has been fantastic, even resolving courier issues.

I needed a replacement lock for a postbox but wasn't sure of the model of lock I needed. Amy was super helpful and looked at the pics I supplied and identified which lock I'd need immediately. She got back to me straight away and my new lock is on its way - same day as I enquired. Brilliant service ! Thanks Amy.

This is an excellent company. Not only do they provide great letter boxes the customer service is superb. Thank you Amy for helping me with my order

Needed some replacement pins for holding the letterbox flaps in place for our office building. They sent me a load of them free of charge and were very apologetic.

Can't fault them.

I don't usually write negative reviews, but the "customer service" I experienced was shocking.

We purchased an in-wall letterbox that unfortunately was too small for the pillars being built. We literally took the letterbox out of the packaging to measure it in it's extended position and quickly realised that we had made a mistake and it was too small. We're having a lot of building work going on at the moment so life is pretty hectic.

We contacted Letterbox4you to arrange the return, which we were kind of dreading due to it being such a large box. They were quick to reply with return instructions, but took no responsibility in helping with a courier and only informed us to send it back in the original packaging - a hassle to arrange your own courier for such a large item when you have lots of other things going on, but fine, not the end of the world. I carefully packaged the letterbox in all of the original packaging and left it in my lounge (which isn't part of the building site) until I had time to venture to a post office in my car.

About a week later (still within the 30 days return period), I go to the post office and find my cheapest option for return is Parcel Force which was £15.45, again not horrendous, but annoying considering I had already paid LetterBox4You £10 for shipping, essentially meaning I was £25 out of pocket for something that wasn't suitable, but kind of my fault as I shouldn't have rush ordered and checked the sizes with the builder before ordering.

In the meantime I bought another letterbox from them and thought it was job done, I'll receive a refund for the returned item shortly. How wrong I was...

They emailed us photos saying the item had been badly damaged in return transit and it was out of their 30 day refund period so they can't refund me. With everything else going on at the moment, this is the last expense I need, being out of pocket for £179.99 + £15.45 return shipping. I decided to give them a call to talk through it as felt they should have a level of responsibility for returned items given the size etc and that I had returned it to them exactly as instructed in their original packaging. I thought maybe a partial refund of sorts would be reasonable and make me feel less bitter about the loss.

I rang them and was greeted with someone who sounded nice to begin with, so I was also being polite as I understood it's a tricky situation. Her attitude quickly changed when she realised what I was calling about and she became extremely defensive, accusing me of damaging the item before re-packing it and sending it back - which I never did, like previously mentioned I took it out of the box to simply only measure it, it never left my house until I took it to the post office. She then also said I didn't return it within their 30 day returns policy and she started talking over me. I quizzed her as to what the dates were and apparently I had ordered the item on the 9th Sept and they received it back on the 9th October, to which I replied that's 30 days... She then responded it's 31 days and I said you cant include the date of order, it's 30 days from when I receive the goods. If I applied the same logic to my return, I was well within the 30 days as I sent it on the 6th October! She sent me images of the damaged item and it was apparent that the couriers must have damaged it during transit, but I'm still massively out of pocket after returning an item exactly how I was told to return it. To then be greeted with rudeness and false accusations put an even more sour taste in my mouth. Honestly, it's by far the worst customer service experience I've ever experienced. I was willing to negotiate a partial refund as they should take a level of responsibility and I don't have any parcel force insurance to cover me because it already cost £15.45 to return without insurance! I've had to now go down the route of a dispute with my card issuer due to their complete lack of customer service.

I wish I didn't buy the other post box from them now.

Avoid. Nasty people.

Ordered a letter box when it arrived it did not suite the position we wanted it for rang the company with our issue and they advised no problem they sent us all the necessary instruction to return the goods and advised us as long as it was not damaged in anyway and in the condition it was sent out we would get a full refund. within a few days of them having received back the letterbox we received a full refund aftercare service was great.