Wonderful customer service from Letterbox4you! I ordered the Wren mailbox (which looks terrific) and it was delivered very quickly; I then ordered the vinyl letters, and the team went above and beyond... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I researched for a month to find a good quality post box and finally chose Letterbox4you as they gave detailed information about each box, clear photos and had good guarantees. I did have a few quer... See more
Company replied
Excellent product and great service. We researched the market and chose Letterbox4you as the product satisfied our needs perfectly. We chose the 5 box free standing model. All the staff I encountere... See more
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Outstanding quality and service from Letterbox4you. The postbox's are robust, solid, well‑designed, and look fantastic now they’re installed. What also impressed me was the level of customer care... See more
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Company details
Written by the company
Letterbox4you is a leading UK supplier of high-quality post boxes. We have personally visited manufacturers across Europe to seek out those who can supply us with premium post and parcel boxes. We take a personal interest in ensuring that our European suppliers are committed to fair pay and employee rights. To us, this is more important than offering the cheapest possible price. As a mark of quality, our trusted suppliers are all certified ISO9001. With a range of styles, we supply individual and communal post boxes and parcel boxes to homeowners, building developers and businesses. You will find Letterbox4you communal post boxes in corporate offices, flat foyers and student accommodation. Our free-standing or wall-mounted post and parcel boxes are spotted outside contemporary builds and period properties. All are lockable and include additional security features. Robust materials, skilled assembly and quality finishes are the pre-requisite of our durable range. The external post and parcel boxes are resilient to the British weather and many come with a rust-and corrosion-free warranty. If damage does occur during use, we aim to supply individual parts; a more sustainable and cheaper option for our customers. In addition to quality products, Letterbox4you has earned a reputation for customer service excellence. We thrive on the desire for continuous improvement and our strapline is ‘ok isn’t enough’. Our business growth has been fuelled by a genuine passion for what we do and how we do it.
Contact info
Precision House, HP19 8DB, Aylesbury, United Kingdom
- 01296839401
- enquiries@letterbox4you.co.uk
- letterbox4you.co.uk
4.7
Excellent
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Nice postbox
Nice postbox, however beware that if you need to return it, it's almost guaranteed to be damaged due to the nature of the product even if supplied packaging and same courier is used.
We're not entirely sure the damage was on return, and not on delivery with us. We have learned a valuable lesson, but can't help thinking that damaged returns and partial refunds are profitable procedures for the company.
28 August 2023
Unprompted review
Reply from Letterbox4you
Thank you for taking the time to leave feedback on your returned order, we really do take everything on board to hopefully continue to provide a very high level of customer satisfaction. Unfortunately when items are returned to us in a damaged condition we are unable to offer a full refund. The vast majority of our deliveries arrive in perfect condition and we would always advise that your item is checked on delivery to ensure this is the case., even in the case that you decide not to keep the item. I hope that the communication you have now had with our customer service team has helped and gone some way to reassure you that we have our customers at heart.
A seamless process
I placed an order for 10 postboxes after speaking with Amy. The turnaround time was quick. Amy kept me fully updated and even made arrangements for a convenient delivery for me, which was much appreciated.
The whole transaction was seamless and I would definitely recommend this company.
25 March 2023
Unprompted review
Reply from Letterbox4you
Thank you so much for taking the time to leave us such a glowing review! Great customer service is important to us so I'm pleased to hear that the assistance you received from Amy made your experience with us, a positive one.
An excellent experience
An excellent experience. Knowledgeable advisers, clear communications, comprehensive product range, great prices, prompt delivery.
19 January 2023
Unprompted review
Reply from Letterbox4you
Thank you so much for your kind words. I'm so pleased you had a great experience with us and you are happy with your order :)
Letter and parcel box customer service.
We are shortly moving home and wanted a letter/parcel box, on having a general look around we noticed this company on Ebay selling new and "seconds" box's. After thinking over the options for a day we went back to purchase the "seconds" box and it had unfortunately been sold, so I messaged the company asking if they would contact us if they had another box become available. We promptly heard back from Amy in Customer Services. She advised that they had two different box's that had become available, described the damage on each in detail (advised the paint touch ups that would be done), promptly emailed photos of the box's and prices. We made a decision and the box arrived the next day, well packaged with full tracking details via DPD, unless you were looking, you wouldn't notice the damage, so pleased and massively discounted. Thank you Amy for your help and great customer service.
5 October 2022
Unprompted review
Reply from Letterbox4you
Thank you so much for such positive feedback. Our team are passionate about customer service and it is great to hear that you are so happy with not only your lovely "new" parcel box but also the assistance you received from Amy.
Order a postbox 2 weeks ago .dropped…
Order a postbox 2 weeks ago .dropped outside the property by the courier DPD and someone helped themselves to the postbox. Contacted letterbox 5 day ogo to report issue and still awaiting a reply. The phone keeps going to answer phone. Not a good experience considering the price bracket.
Update got a call from letterbox today and the issue was corrected hence now 4 stars. It all about how a company reacts to a mistake by their courier DPD. In this case the took full responsibility.would I recommend YES
13 July 2022
Unprompted review
Reply from Letterbox4you
Thank you so much for your updated feedback, apologies that you had an issue getting in touch initially. We take great pride in our customer service and are really glad to be able to sort this out quickly for you.
Good product & great service
Title says it all - quality product, speedy delivery & easy to fit.
1 June 2022
Unprompted review
Reply from Letterbox4you
thank you so much for taking the time to leave us a positive review, we are very happy to hear you are pleased with the order
Premium product and service
I placed an order for a premium 'through wall' letterbox in stainless steel. It was more than anybody should pay for a letterbox, but my fears subsided when I saw the quality of the item, and the care with which it had been packaged and swiftly delivered! If I am ever in need of a second 'premium letterbox' I shall go to letterbox4you first!
21 April 2022
Unprompted review
Reply from Letterbox4you
Thank you so much for such a positive review. We are really proud of our high quality products and it's great to hear you are so happy with your purchase.
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