Life Extension Europe Reviews 

FYI- Buying Life Extension products directly from Life Extensions Europe is the best way to pay the lowest price. You will pay a higher price, which includes the company's profit if you buy Life Extensions through other online websites.

TOOO EXPENSIVE its rediqilous why cant you put a HUMANE price

I'm a longtime customer (20years). Very pleased to have best products delivered free to my door being a Premium member. I especially like their Neuro Magnesium, Quercetin, D3, and Zinc. I don't take any doctors drugs or alcohol 😁

I did not receive the product.

It was supposed to arrive on 20/10/22.

The next day I received an email telling me it would come on 21/10/22.

Later that day I received an email, from UPS, claiming it "could not be delivered".

I have heard of UPS lying about deliveries but this is the first time I have witnessed it first-hand. There were two people at home and they were working downstairs, very close to the front door, with no noise that would stop them hearing a delivery.

Then an email came from UPS to tell us that the item has been dropped off at a different location. I cannot travel to this location to collect it. I am housebound and this is why I have to have things delivered.

I emailed the supplier and received a reply saying they will investigate. Later that day, they emailed me to say the item has been delivered and asked "how was your experience?".

The company are happy to steal from customers. At no point did I agree to or expect the item to be delivered anywhere but my home address.

The supplier has stolen from me and I would advise you to not do business with them because if something does happen to go wrong, they will not care at all.

I buy all my supplements from amazon, but after hearing about life extension I decided to give it a go. I purchased £2,100 (that’s right: more than two thousand pounds) of supplements from Life Extension. Created an account and waited for my order to arrive. I then tried to go and check my order, so I click on the order confirmation email where it says “click here to see the order in your account” only to be told no account existed. Ok, a bit annoying. So I create an account, with the same email address just so that I can see my order in there. You probably guessing where this is going: even though I used the same email address as per when I made the 2000+ pounds purchase, no orders show. I contact support, only to get some lame reply and the assurance that “tech” would get in touch with me to resolve issue. No prizes for those guessing that no one ever got in touch with me. Days and days go by without anything happening, no one gets in touch, and my order tracking shows it’s still at the warehouse and not shipped. Slightly annoyed, I think maybe best to cancel order and start again so that this time the order will show on my account. Email customer services asking for the order to be cancelled, only to be told… no we can’t, even though it hasn’t been shipped. But hey, very helpfully they will contact the shipper (not sure what for, but hey). Nothing comes out of this. A couple more weeks go by, and still nothing. Email customer service again, only to be told that “order is being held at customs, outside of life extension control, but soon it will be with me”. A few more days go by and then I get a bombshell: the order has been returned by shipper/customs because the wrong paperwork was done – so it WAS Life Extension fault after all. As the order is not going back to the warehouse, I am asked whether I want it to be cancelled and put a new one or if I want it to be resent. I check the website and many of the products are now missing or out of stock; plus, putting back 2000 pounds of supplements again would be tedious, so I tell them I would like to consider for the order just to be re sent to me (with proper paperwork this time, hopefully). 3 days go by and guess what they tell me when they finally reply to my message? Yes, they decided to cancel my order. So, on top of all the other mess they managed to a) not cancel my order when I asked and b) cancel my order when I asked them not to. Do you really want to give your money to these incompetents? Stay well away from these people. Buy your stuff from amazon – never ever had a single issue with them in 15 years of ordering tons of things. Stick to good brands like Now, Jarrows, etc. and never look at this sorry excuse of a company. You have been warned. Zero stars if I could.

I am truly disappointed with how unhelpful is the customer service over the phone.

My order was meant to be delivered today, yet I have just received a text that I am to wait another week?

There was no statement on your www that deliveries are running late, taking forever, I would have ordered from another www.

I shall not be ordering from you again.

Very helpful advice on phone, by a v knowledgeable person. High quality supplements. look out for their occasional special offerts - significant savings!

There service has really been the best. I think they had some issues with customs in Denmark but not anymore. This time my order has come in a week. Generally it will take almost a month. Im very happy about this.

I purchased the Sleep PM product by this brand from one of their stockists in the U.K. However, I unfortunately suffered a very unpleasant side effect that left me with severe stomach pain and acid reflux. I reached out to life extension to enquire whether this was a common side effect and also to ask which ingredient might be responsible for this reaction. However, I was very disappointed to say the least, by their evasive stance and reluctance to help and provide me with this information. Yes, I may have just been unlucky but I obviously was concerned and needed some clarification regarding this and thought they would welcome the feedback -as any responsible brand would. Their only response was to say that they were unable to help or answer questions, as I didn’t buy it from them, which is absurd! My query was not surrounding the sale of the item, if it had been I would have quite rightly directed this to the retailer, but as my query was in relation to the ingredients, which the retailer is in no way responsible for, or able to advise me on, but rather this is down to the manufacturer who are responsible for what is contained within their product. So it only seemed logical to me to contact them. I experienced terrible customer service that showed little regard or care for me the customer. A healthcare brand that doesn’t care about the health of their customers!! Well that seems quite ludicrous to me. So it is on that basis that I will never be purchasing another one of the Life Extension brands products again or recommending them to anyone in the future. Shocking and disgraceful behaviour from what I thought was a reputable brand who put the health of their customers first.

Good customer service they have come along way. I sent a mail to customer services as i wanted an update on the status of my package. I got a reply within the hour !!.

Package was delivered on time.

Curran

I like the broad range of availble products as well as their quality, but am not satisfied with how extremely slow the shipping is considering it's an intra-EU shipment.

I placed an order that I wanted to cancel. Sent them an email and called customer service the day after. The person I spoke to was very helpful and explained how to return the order and get a refund if they were unable to cancel the order in time. Got an email the day after that the order was successfully cancelled.

Your products are not always available for long time 😞

Great range of products but poor customer service if something goes wrong. If you are like me, you end up have a large number of orders for different supplements and it would be nice to be able to go to one place for them all. That could be Life Extension except that on two occasions now deliveries have failed and they have very poor customer service procedures.
You have to phone rather than email, and often you cannot get an answer.
When their is an issue, it is up to you to pursue it and chase it along. They don't keep you updated.
All in all, they are not keeping up with the general trend to improving customer service. And I now go to 4 different suppliers rather than them.

Review updated 20th of May 2021

Hello,

I ordered 2 pots of Magnesium caps on the 2nd of May. Mentioned a delivery on the 10-11th. I just received them on the 20th of May. The main issue was that I have never received an order confirmation, and I can't connect to my account they don't recognise my email... even if my connection details have been saved on Chrome... I contacted them by email about this. The answer was having informatic issue with their new server delaying the delivery but my question was more about my order confirmation and account. I tried to call them during their opening call time always reach the voice mail...
I will update my review here after the issue has been solved. I am still waiting to be able to connect to my account which is still unsolved.

Thank you.

Kind regards,
Pierre

Great and efficient products, fast delivery, great support service and very interesting health magazines.

I am very happy with your products but I give an 'average' ratng because I do not like your web pages.
For example; My last order, I managed to order two identical deliveries that both arrived together. Why? Well undoubtably 'finger trouble' on my part but also becuase I find your website 'twitchy' and complicated.
I realise that there is much information in the pages, that you want to convey to your customers, but it is really ready to be improved.

First of all it took them 20 days to ship my order and I received incomplete order. They have sent me the invoice stating 4 items have been shipped, whereas the package received had only 3. The two capsules per day bottle was missing. Invoice #: 525201.
I have written to them for refund or to ship the missing item. Awaiting there response............

The products of Life Extension are excellent.
I suspect the developers are using them themselves.
Because quality products are not cheap I often use the sale.