SCAM! This company is a scam. The car was great but the start of the rental involved me paying the airport parking charge even though I had already paid more to pick up from the airport. They claim it... See more
Liigu
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See what reviewers are saying
Car returned to Toulouse airport 4 weeks ago. Still no refund despite phone calls, emails and WhatsApp chats. Credit card company advised today and will be investigating. I will update if Liigu sudden... See more
Company replied
Everything went very smoothly, nobody tried to upsell, and the support was always available online and by phone. No complaints. I wish the customer support accepted voice calls through WhatsApp so... See more
Company replied
Car ready with a bottle of water inside (always nicely appreciated during summer time) at the designated location. The Toyota Yaris XCross is a nice car with sufficient boot. I had a small issue with... See more
Company replied
Company details
Written by the company
Liigu revolutionises car rental with our app-based, contactless service. Using the Phone-as-a-Key system, we eliminate rental desks, queues, and stress. Available across central and southern Europe, Liigu offers a sustainable alternative to car ownership, without compromising on freedom and convenience. Our brand new fleet suits all needs, from short trips to long-term rentals. We provide 24/7 live support to ensure a seamless experience. Our dedicated team is here to make your journey as smooth as possible. Join us and discover hassle-free car rental. Book with Liigu today and stress less, experience more!
Contact info
People also looked at
Cashflow issues?
I used Liigu earlier this month, the experience of renting and using the car was quite positive. Its gone severely downhill since, like many others on here, I'm not able to get back the deposit taken. I've emailed several times and been promised someone would follow up, that never happens, no resolution in sight. Avoid using this company until they sort out their issues!
1 October 2024
Unprompted review
Reply from Liigu
Hello Ross,
We sincerely apologise for the delay in returning your deposit and for any inconvenience this has caused. We understand your frustration and are doing everything we can to resolve this issue as quickly as possible. Please rest assured that we are actively working to expedite your refund, and our team is committed to following up on your case.
We truly appreciate your patience and will notify you as soon as the deposit has been returned. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Kind regards,
Lana from Liigu
NEVER CHOOSE LIIGU!!
NEVER CHOOSE LIIGU!!!
This place is the worst. They charge you for leaving the country, they charge you for speeding tickets, AND after over a month they haven’t returned my $1600 deposit. They charged me over $2000 in fees on a $350 car rental for a week.
12 September 2024
Unprompted review
Reply from Liigu
Hello Dan,
We’re sorry to hear about your experience and appreciate the opportunity to clarify. According to our terms of service, customers have the option to purchase a cross-border extra, allowing travel to EEA countries and those listed on our website. We clearly state that driving to other countries is strictly forbidden, and there is a penalty for breaching these terms.
Regarding speeding tickets, we process and forward all fines incurred during the rental period, as required by local authorities, and apply an administrative fee for this service.
We deeply regret the delay in refunding your deposit and want to assure you that we are actively working to resolve this. You will receive the remaining deposit as soon as possible. We apologize for any inconvenience this has caused.
Thank you for your patience and understanding.
Kind regards,
Lana from Liigu
Do not use this service
Do not use this service!
They do not return your security deposit, please see all the other reviews below this happens to almost every customer.
Booking number 99800655
The below reply is a what I have received after every email I have sent regarding this, it is not to be believed
Give me my 1500 Euros !!
3 October 2024
Unprompted review
Reply from Liigu
Hello Nicholas,
We sincerely apologise for the delay in refunding your deposit. We have forwarded your booking to the accounting department to expedite the refund process, and we will notify you immediately once the deposit has been returned.
Thank you for your patience, and we appreciate your understanding.
Kind regards,
Lana from Liigu
Deposit still not refunded
The customer service is awful. Since returning the car and sending the video of the return I have had to send over 10 emails asking for a refund of my deposit and all I get is an apology and checking the status of my case. I have had to pay my credit card invoice because liigu took a 1000 euro deposit and still did not give it back. The car was returned in perfect condition and I have not received any information that anything was wrong. The policy of other car rental companies is that they refund the deposit within 72 hours. At Liigu the customer service is terrible, they do not want to help me at all. The next step will be legal action because it is illegal to keep my money reserved for so long time without any reason!
7 October 2024
Unprompted review
Reply from Liigu
Hello Daria,
We sincerely apologise for the inconvenience you've experienced and fully understand your frustration regarding the delayed deposit refund. We regret that the matter has not been resolved to your satisfaction.
Please rest assured, we are working to expedite the refund process and are actively checking the status of your case.
We truly appreciate your patience and will notify you immediately once the refund is processed. If you have any further questions or concerns, please don't hesitate to reach out.
Kind regards,
Lana from Liigu
Still awaiting repayment of deposit
Update 18/10/24
Liigu still working on it. No other information available. What can they be possibly be working on? Are they struggling financially? Pathetic!
Stevo
Car returned Sunday 29/09/24
Deposit of €1500 has still not been repaid. Reason is "technical difficulties". Over 2 weeks now and no timescale provided for repayment although their terms say 72 hours.
Very poor
At the end of my call agent says "have a wonderful day" 🙄
29 September 2024
Unprompted review
Reply from Liigu
Hello Stevo,
We sincerely apologize for the delay in returning your deposit and the frustration this has caused. We understand that this is not acceptable. We are working to expedite the refund process and will notify you immediately once your deposit has been returned. Thank you for your patience, and we appreciate your understanding.
Kind regards,
Lana from Liigu
Be careful as they will probably take…
Be careful as they will probably take your cc deposit and falsely claim that the car was damaged . Looks cheap but will end up cost you 10X more. Go with real brand names rentals.
23 September 2024
Unprompted review
Reply from Liigu
Hello Ben,
We understand your concerns and sincerely apologize for any frustration caused. After your rental ended, our staff found damage to the front bumper, and we have already provided you with the photos of the damage and the incident report. If you would like us to reevaluate the case, please share any photos you took of the front bumper at the beginning of the rental, ideally with timestamps. We are committed to transparency and fairness in all damage claims and will thoroughly review any additional information you provide.
Kind regards,
Lana from Liigu
Refund Failure
Rental process wat ok, until you return the car. They charge your creditcard with a 1000 euro deposit (not a reservation) and fail to pay you back. I've been waiting over 2 weeks and they keep telling me 'within the next days we will return your money'. I'm really frustrated and will think twice using this rental again.
29 okt 2024 - still no refund, it’s been over a month!! I would advise you to NOT rent at this place and if you are in the same situation like me please contact your creditcard service ASAP to start an investigation
14 October 2024
Unprompted review
Reply from Liigu
Hello Suzanne,
We are truly sorry for the frustration and inconvenience caused by the delay in refunding your deposit. We understand how important this is, and we regret that it has taken longer than expected.
Your case has been escalated to ensure that the refund is processed as quickly as possible. We are doing everything we can to resolve this, and we will notify you immediately once the deposit has been returned.
Kind regards,
Lana from Liigu
No return of deposit
I completed my car rental on 27th September 2024 in the condition I received the car, also fulled up. As I had not received any communication about any issues, I assumed my deposit was returned back to my credit card.
While checking my statement 10 days later I notice that the deposit has not been returned! I chased this up and was advised that there probably has been a delay in the 'expert report' after rental and someone will chase this up and I'll be advised once the refund has been done.
It is now more than 2 weeks since the end of my rental and I am yet to receive anything and what has made it worse, bank has direct debited €1500 for my credit card so I am now in a different situation financially due to the refund not being administered.
I tried calling twice today morning and I was advised someone will call me back as they are all busy. I had no returned call and I chased it up now. Thankfully someone answered but I got the same response as a week ago. The lady said she will mark my matter as urgent.
As far as I'm concerned nothing has been bought to our attention, and noone advised of this 'delay' so I should have my deposit back but I'm left with a negative balance in my bank account!
27 September 2024
Unprompted review
Reply from Liigu
Hello Krishan,
We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the delay in the return of your deposit. We understand how important this is, especially given the financial impact it has had on your situation.
Please rest assured that we are doing everything we can to expedite the refund process. Your case has been marked as urgent and forwarded to our accounting department for immediate attention. We will notify you as soon as the refund has been processed.
Thank you for your patience, and we appreciate your understanding as we work to resolve this as quickly as possible.
Kind regards,
Lana from Liigu
withheld deposit
I hired a car in Nice on 12th September and returned it on 15th September.
Today 14th October I am still waiting for the return of a security deposit of £2500. I have phoned, whatsapped , emailed. I get lots of apologies but no money.
Do not use this company.
Lanas reply is no help. I have given the details 10 times via whatsapp and phone.
THESE ARE WEASEL WORDS
14 October 2024
Unprompted review
Reply from Liigu
Hello Philip,
We are very sorry to hear about the delay in receiving your security deposit. We understand how stressful this situation can be.
To assist you better and check the status of your deposit return, could you please provide us with your booking number? This will allow us to look into your case more thoroughly and expedite the process.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind regards,
Lana from Liigu
Don't expect to get your money back anytime soon
We returned our car three weeks ago and still waiting to get our security deposit back, which is extremely stressful. They claim to return it within 72 hours and I understand there can be delays, but not delays of THREE WEEKS. The customer service keeps telling me that there is a delay and there are working on it, but I find it impossible that it takes 3 weeks to evaluate a car that probably has been rehired in the meantime. They neither provided me with a document stating I returned the car, however, I am trying to raise the issue with my bank and worst case, I will need to get lawyers involved. (Booking number: 93390206)
23 September 2024
Unprompted review
Reply from Liigu
Hello Mailin,
We are very sorry to hear about the delay in receiving your security deposit. We understand how stressful this situation can be.
To assist you better and check the status of your deposit return, could you please provide us with your booking number? This will allow us to look into your case more thoroughly and expedite the process.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind regards,
Lana from Liigu
39 / 5 000 deposit money not yet returned
Good morning
When is the expected return of the amount held in your account?
It's been over two weeks and there is still no reason not to return it. (09/21/2024) - vehicle returned on 09/28/2024
FR32858844-1 EUR 1,000.00
Your website says that ''The deposit will be returned to you within 72 hours after the return of the car, provided there are no unexpected expenses or claims.''
To this day I still haven't received my money back
27 September 2024
Unprompted review
Will never rent from them again
Rented a car from milan malpensa airport, I have returned the car 10 days ago and did not receive my deposit although I have sent many mails and messages. Important to say that Liigu doesnt have any explanation to the deposit holding, they are just sorry for the delay....will never rent from them again and I am considering to file a lawsuit...
Update on my review(6/11/24)- Now its more than 30 days without returning my money. 1500euros got stolen by this company. Be careful! They are not holding your deposit like they should and every decent car rental company does, 2 days before the rent they charge the full "deposit" amount.
4 October 2024
Unprompted review
Reply from Liigu
Hello,
We sincerely apologise for the inconvenience and frustration you have experienced with the delay in returning your deposit. We understand how upsetting this situation is.
We regret that the refund of your deposit has taken longer than expected. We are truly sorry for the delay and are actively working to resolve the issue and ensure that your deposit is returned as soon as possible. We will provide you with an update immediately once the refund is processed.
Thank you for your patience.
Kind regards,
Lana from Liigu
No deposit refund.
Pick up and return great. Love the keyless aspect and ease. BUT despite contacting them my deposit is still not returned. Returned car to Bordeaux airport on 28th September. It is now way after the 72 hours advertised. I am still €1500 out of pocket. Disappointing and makes me think twice about using them again.
28 September 2024
Unprompted review
Reply from Liigu
Hello Martin,
We sincerely apologise for the inconvenience you've experienced regarding the delay in the refund of your deposit. We're glad to hear that the pick-up and return process went smoothly, and that you enjoyed the keyless feature.
Unfortunately, due to a technical issue in our payment processing system, there has been an unexpected delay. We understand how frustrating this is, and we are working to resolve this as quickly as possible.
We assure you that your deposit of €1500 will be refunded promptly, and we will notify you immediately once it has been processed. Thank you for your patience.
Kind regards,
Lana from Liigu
Unserious scam company
More than 3 months has passed since renting the car, I still haven’t got back my deposit of 1500 Euros. Also, it seems I have to pay for a car that I couldn’t use, since it stopped working after 2,5 hours due to “technical error” (probably electrically related), and they haven’t responded to my claim of getting back the rental cost, of appr. 500 Euros.
When I call the service desk, they don’t have any information about the matter, and it’s not possible to talk to anyone working on the matter. I had many calls, with basically the same result; sometimes they say the manager responsible for the matter is on vacation, or they will ask them to get back to me, but they never do.
I had no problem renting and picking up the car from Toulouse airport, but after 2,5 h the car got a technical error in the middle of the night and thus just stopped working and got stuck in a dangerous traffic situation (a hybrid car, so I couldn’t move the car from its position in a roundabout), and eventually got road assistance to a depot. After many phone calls to the company’s help desk, I was informed more than one day after that the technical problem of the car was more severe and it won’t be available during my rental period (one week). They offered me a replacement car, if I paid an additional deposit of 1500 euros, and I also had to go back to the Toulouse airport to pick up the car, meaning basically a whole day of my vacation. Obviously, an unreasonable offer that I couldn’t accept.
As of today, I haven’t got neither the deposit or rental costs back, nor any clear message on the status of the matter.
4 July 2024
Unprompted review
Reply from Liigu
Hello Daniel,
We sincerely apologise for the issues you experienced during your rental, particularly the inconvenience caused by the vehicle’s technical error and the lack of timely communication.
After thoroughly reviewing your damage case, we can confirm that our staff found damages to the vehicle after your rental period. Specifically, there was damage to the right front door and a scratch on the right rear door. According to our damage estimation table, these damages amounted to the full deposit of 1500 euros, which, as per the rental agreement, you are liable for in the event of any damage.
We understand this has been a frustrating process, and we regret that the technical issues with the car further complicated your experience.
Kind regards,
Lana from Liigu
Missing deposit…
I have rented several times with Liigu without any issues. But currently I haven’t got my deposit back from a rental mid September even though customer service confirmed no issues with the car. For the time being you can’t even get in phone contact…
12 October 2024
Unprompted review
Reply from Liigu
Hello Michael,
We are very sorry to hear about the delay with your deposit refund, and we completely understand your frustration. We have forwarded your booking to the relevant department to expedite the refund process, and we are doing everything we can to ensure it is resolved quickly.
We will notify you immediately once the deposit has been refunded. We sincerely apologise for the inconvenience and appreciate your patience.
Kind regards,
Lana from Liigu
Many issues with this keyless system and the Liigu communication system
The car was not at the spot that was instructed so I walked to the wrong hotel location. I had to wait 10 minutes to get someone on the phone, and then 10 more minutes to get my instructions to another hotel to pick up the car. It was a 15 minute walk to the car from there. The connectivity between my I-phone and the car was poor. I had to try multiple times to get the phone to open the car, often taking a few minutes and causing me a lot of anxiety that I was stranded. When I returned the car, their system was down, and I just had to leave the car without knowing if everything was OK. I tried to call but their message stating to call back later. Finally, I just received a charge from Liigu on my credit car for $99 three months after my rental . No email explanation. No nothing! Now I have to do a fraud claim with my credit card company. Do not rent from this company. They are out of control.
9 July 2024
Unprompted review
Reply from Liigu
Hello Michael,
We sincerely apologise for the frustrating experience you had with Liigu, and we truly appreciate you bringing these issues to our attention. Your feedback regarding the app and keyless system is very valuable to us, and we are always working to improve both to ensure a more seamless experience for our customers.
Regarding the €90 charge, we regret any confusion. During your rental, two traffic fines were issued and forwarded to you. Liigu applies an administration fee of €45 per fine, which covers the costs of processing, including labor and third-party fees involved in handling these fines digitally.
We also acknowledge the difficulties you encountered with picking up and returning the car. The car not being in the instructed location, the delay in reaching support, and the connectivity issues with your phone are all situations that should not have occurred. We understand how stressful this must have been, and we regret the inconvenience it caused you.
We deeply regret the challenges you faced and appreciate your feedback, which helps us improve our service.
Kind regards,
Lana from Liigu
Liigu cancelled at short notice due to 'fleet issues'
Cancelled a 46 day booking due to 'fleet issues' 8 days before I was due to collect the car. I've used Liigu previously and like their service, despite a couple of minor gripes relating to practicalities of a keyless/phone only system, however cancelling a reservation at short notice suggests they can't be relied on to honour bookings.
11 October 2024
Unprompted review
Reply from Liigu
Hello Nick,
We sincerely apologise for the inconvenience and frustration caused by the last-minute cancellation of your 46-day booking due to fleet issues. We understand how disruptive this must have been, especially so close to your collection date, and this is certainly not the level of reliability or service we strive to offer.
We appreciate your loyalty as a returning customer, and while you’ve enjoyed our service in the past, we recognize that this situation has shaken your confidence in us. We are taking this incident seriously and reviewing our processes to prevent such issues from occurring in the future.
Again, we're deeply sorry for the disruption and the impact on your plans, and we hope to have the opportunity to restore your trust in our services.
Kind regards,
Lana from Liigu
We picked a car up in Nice which was…
We picked a car up in Nice which was contactless and used the phone to open the doors. This whole experience was excellent. However they took a deposit of Eu 1500 and have not returned it 2 weeks later. I am now having to pay interest on this as I borrowed it on my credit card. I have contacted Liigu and they have just sent delaying messages
28 September 2024
Unprompted review
Reply from Liigu
Hello Martin,
We are very sorry to hear about the delay in refunding your deposit, and we understand the inconvenience this has caused. To help us look into the status of your refund as quickly as possible, could you please provide us with your booking number? We will review the case and ensure you are updated promptly.
Thank you for your patience, and we appreciate your understanding.
Kind regards,
Lana from Liigu
Beware. Unethical Thieves.
IMPORTANT UPDATE: If you have been screwed by Liigu, contact me on jonpaulpartyka86 at gmail.com as I am arming for a class action within the next few months.
Beware. They are unethical thieves.
Rented car, crossed into 1 street in a small "country" in Europe. Hit with 500 EUR fine from Liigu due to crossing over to a unapproved country (extortion anyone?).
Now 1500 EUR rental deposit has been sitting there for 12 days and not refunded. Keep being told "looking into it". It's very hard to press a refund deposit button apparently.
Liigu, when you read this, don't respond with "thanks for feedback can you let me know your policy number". You already have all the info, give me my money back.
To anyone thinking of using Liigu, good cars, good prices, but it's a gamble as they precharge your card, and any "fees" they automatically charge your card. They are in complete control and there is little you can do if they screw you and you will need to go legal as I am.
Beware.
Edit as of 17.10.2024: no deposit, no communication
Edit as of 26.11.2024: after being on their case for almost 2 months, they finally agreed to only give me 150EU vs the 1500EU I paid. No reason as to why and I know the car was in the exact same condition when i dropped it off and have photo and video evidence. I am filing multiple avenues of formal proceedings including: filing a complaint with the CPTRA (you can do this by the way) and persuing legal action locally.
11 October 2024
Unprompted review
Reply from Liigu
Hello Jon,
We sincerely apologize for the delay and frustration you've experienced, and we want to assure you that we’re working on resolving this as quickly as possible. We've forwarded your case to our accounting department to expedite the return of your deposit. We will notify you immediately once the refund has been processed.
We appreciate your patience and understanding while we address this matter. Thank you for bringing it to our attention, and we are committed to resolving it promptly.
Kind regards,
Lana from Liigu
Fleet issues…?
I had loved the Liigu no check in desk policy . I have used them 3-4 times . But recent hire in Nice was subcontracted to Sixt and usual desk checkin from a different terminal . ‘Fleet issues’ apparently . Is this going to happen in the future? Disappointing
6 October 2024
Unprompted review
Reply from Liigu
Hello!
Thank you for your continued support and for sharing your experience with us. We’re glad to hear that you’ve enjoyed our no check-in desk policy in the past, and we sincerely apologize that your recent rental didn’t meet those expectations.
Indeed, due to some unexpected fleet issues, we had to move a few bookings to other suppliers like Sixt to ensure your rental wasn't disrupted. We understand how this may have been disappointing and different from your previous experiences.
Your feedback is greatly appreciated and we hope your next rental with us will be a smoother experience. Thank you for your understanding!
Kind regards,
Lana from Liigu
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