SCAM! This company is a scam. The car was great but the start of the rental involved me paying the airport parking charge even though I had already paid more to pick up from the airport. They claim it... See more
Liigu
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Car returned to Toulouse airport 4 weeks ago. Still no refund despite phone calls, emails and WhatsApp chats. Credit card company advised today and will be investigating. I will update if Liigu sudden... See more
Company replied
Everything went very smoothly, nobody tried to upsell, and the support was always available online and by phone. No complaints. I wish the customer support accepted voice calls through WhatsApp so... See more
Company replied
Car ready with a bottle of water inside (always nicely appreciated during summer time) at the designated location. The Toyota Yaris XCross is a nice car with sufficient boot. I had a small issue with... See more
Company replied
Company details
Written by the company
Liigu revolutionises car rental with our app-based, contactless service. Using the Phone-as-a-Key system, we eliminate rental desks, queues, and stress. Available across central and southern Europe, Liigu offers a sustainable alternative to car ownership, without compromising on freedom and convenience. Our brand new fleet suits all needs, from short trips to long-term rentals. We provide 24/7 live support to ensure a seamless experience. Our dedicated team is here to make your journey as smooth as possible. Join us and discover hassle-free car rental. Book with Liigu today and stress less, experience more!
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24 DAYS and still no return of a deposit!!!
It's been 24 DAYS since the car was returned in perfect order and still NO DEPOSIT WAS RETURNED!!! This company also had the nerve to charge us 50 euros for picking up the car late when they didn't give us the info on where the car was located in the airport for over an hour, even after trying multiple ways to get this information. This is the worst car rental agency we've ever had, and we've traveled to many countries. Thank goodness the car worked well and we had a wonderful trip despite this terrible company. Stay clear of Liigu!
9 October 2024
Unprompted review
Reply from Liigu
Hello Shane,
We sincerely apologise for the inconvenience you've experienced regarding your deposit refund. There must have been an oversight with your booking, as the deposit should have been refunded much earlier. We are truly sorry for the wait and any frustration it has caused.
We want to assure you that the refund has now been processed. Thank you for your understanding, and we hope your future travels are much smoother.
Kind regards,
Lana from Liigu
Most unethical company I have ever…
Most unethical company I have ever dealt with. Don't believe me? Check out their Google and other website reviews. Their business model is to steal your 1500 euro security deposit as a matter of course. They will look over every square centimeter of the car looking for scratches or blemishes and claim that they happened during your rental. I returned the car undamaged and they took my entire security deposit. When I asked for proof of damage done - silence.
30 September 2024
Unprompted review
Reply from Liigu
Hello Lulu,
We are very sorry to hear about your experience. Please provide us with your booking number so that we can review your case and check the status of your deposit refund. If there are no additional charges for damages, we always refund the entire deposit. Once we are able to locate your booking, we will be in touch directly to resolve this matter. Thank you for bringing this to our attention.
Kind regards,
Lana from Liigu
Ok but no refund on deposit as yet
We rented a car through liglu from Bordeaux airport.. process was relatively easy to follow .. all done through the app and the customer service was good however I am struggling with getting my deposit of £1200 back .. their website says 72 hours but it has now been 2 weeks .. so this has put me off using them again
8 October 2024
Unprompted review
Reply from Liigu
Hello Jo,
We're so sorry for the delay, and we completely understand your frustration. The refund should have been processed much sooner. However, we can confirm that the refund was initiated yesterday, and you should receive the funds within a few days, depending on your bank's processing time. Once again, we sincerely apologize for the inconvenience, as this is not up to the standard we aim to deliver.
Kind regards,
Lana from Liigu
Don’t use Liigu
Don’t use Liigu, their business model is a scam and even though they keep their prices low they will make it back by adding additional fees which are absurd such as an 45 euro administrative fee for sending you an e-mail… they will also change the car model to an older without compensation. If you try to complain, they simply won’t respond.
Edit 17/10: As always a well formulated apology instead of actually doing anything to lure more people into their scam. If they had been in the least as sorry or “willing to improve” as they say, I would have gotten at least 1 non automated answer in return. Don’t be fooled. Don’t Use this company. It is most likely cheaper using the regular rental companies.
27 July 2024
Unprompted review
Reply from Liigu
Hello Jakob,
We sincerely apologise for your experience and understand your frustration. After reviewing your booking, we see that you originally booked a Volkswagen T-Cross, but were provided with a Ford Kuga. While we understand you would have preferred the vehicle you booked, the Ford Kuga is considered an upgrade due to its size and features. As per our policy, we aim to provide a similar or better model when the exact one isn't available, which in this case was the reason we couldn’t refund any difference.
Regarding the administrative fee, this covers the costs associated with processing the fine, including third-party fees and labor involved. We understand these fees can be frustrating, but they help us cover necessary administrative costs, including fines processing. Additionally, the cleaning fee was applied as the vehicle was returned in a condition that required extra cleaning.
We apologise if our communication fell short, and we truly regret that your experience didn’t meet your expectations. We're always working to improve.
Kind regards,
Lana from Liigu
If i could give them zero stars i would…
If i could give them zero stars i would be happy to give it them . Please don’t trust this company as this company loves to illegally hold the deposit. They claim that after sending pics and videos they will refund within 72 hrs and it’s been 8 days now and the deposit is still with them . Whenever, you call them they just say there is some administrative and technical error and trying to resolve . Then after sometime they stop responding to emails. We are now looking at legal options under class action suit as their conduct is totally illegal and against the contract .
29 September 2024
Unprompted review
Reply from Liigu
Hello Parth,
We are very sorry to hear about the delay in returning your deposit and completely understand your frustration. Please know that your experience is not what we aim for, and we take these matters very seriously. We have escalated your booking to the relevant department to expedite the refund process as a priority.
We sincerely apologise for the inconvenience and the lack of timely communication. We are working to resolve this situation as quickly as possible. Thank you for your patience, and we will keep you updated until this is resolved.
Kind regards,
Lana from Liigu
Paris Orly rental - 23 Y/O 5⭐
Rented a car from Liigu from Paris Orly for the week. Being 23 makes it quite difficult to find a rental car company at a reasonable price! Luckily Liigu were able to offer a really good price on the rental, with a slightly higher deposit (which is usual for being a young driver). Keyless pickup meant we could head straight from baggage to the car and get going, you have to pay the parking charge but it was only a couple of euros even with our flight being delayed. Car was returned and again photos and videos taken with absolutely no issues, I had the full refund confirmed within a week.
Overall I put approximately 1500km on the car faultlessly, will definitely be using them again!
22 June 2024
Unprompted review
Reply from Liigu
Hello Felix,
Thank you for your wondeful review! We're thrilled to hear that you had a smooth experience renting with us in Paris, and that our keyless pickup and pricing worked well for you. We’re glad everything went smoothly with the deposit and return as well. We look forward to serving you again in the future!
Kind regards,
Lana from Liigu
DON'T USE THIS COMPANY
I agree with the other posts below. I WOULD NOT USE THIS COMPANY if you are paying with a UK credit card. A deposit of 1500 Euros was taken from my French bank account, leaving me with no holiday money. When I called the company to complain they moved it across to the other card (visa) I had loaded into the app (so at that point I was down 3,000 Euro) and the original payment took about 5 days to be returned. I specifically asked the operator if it would be a hold on the card and was told it would be. When I got the car it was in a Nice airport car park - I had to pay the parking charge, which is fine as long as you are on time. If you arrive late it could be a lot of money. I then got a 45 Euro admin charge relating to a parking fine (the Liigu charge was higher than the fine!). When the deposit was returned onto my car I lost over £100 in charges and currency exchange differences. When I complained about that I just got a "computer says no" response - at no stage has Liigu recognised and honoured what I was told about the deposit when I rang them up. Finally, I found the App intermittent at best so I had to "swipe up" and reopen it every time I wanted to get in the car or start it. So in summary, an interesting idea which doesn't really work and ends up with lots of hidden charges. I will be using conventional companies in future!
18 August 2024
Unprompted review
Reply from Liigu
Hello George,
We are very sorry to hear about the issues you faced, and we regret any confusion and frustration caused regarding your deposit and the rental experience.
To clarify, we mention to our customers before they book with us that the security deposit is charged to the payment card 48 hours before the rental begins, rather than just held as a pre-authorisation. We apologise if any contradictory information was provided by our support team and will ensure that this is reviewed to prevent similar issues in the future.
Regarding the parking fee, we ask customers to cover the cost if the car is delivered to a paid airport parking lot. In some locations, cars can be left in a free parking area further from the airport, but our staff strives to park as close as possible to your pickup time to avoid high fees for our customers.
As for the administration fee related to the fine, this additional charge covers the costs of processing the fine, including labor and fees from third parties. Liigu pays the fee imposed by the company that owns our cars, as well as the fee for processing the fine digitally. We understand this can be frustrating and are always looking for ways to improve transparency on such charges.
Finally, we sincerely apologise for the money lost due to currency exchange differences when your deposit was refunded. We understand how frustrating that can be and are working to enhance this part of our service to better meet customer expectations.
We appreciate your feedback and will use it to help improve our service.
Kind regards,
Lana from Liigu
Terrible company
Terrible company
Booked a BMW Serie 1. Pickup was to be at Europcar. Ligu called me 24-hours that my cat has now to be picked up at Avis/Budget.
When I arrived there the reservation was for an economy car. I called Ligu, chat with them via WhatsApp. All they had to say is that they were sorry and they can cancel my reservation If I would like to!
Spent over a hour on the phone to try to fix the mater, waiting sometimes 15mn in between the Ligu rep and her supervisor who was slow, not aware and has no authority to get the issue solved. After 1h15mn I had no choice but to pay the price difference of 200€ /3 days. Insane. Stay away from this reservation platform that presents themselves as a car rental company but they are not!
2 October 2024
Unprompted review
Reply from Liigu
Hello Olivier,
We are truly sorry for the frustration and inconvenience you experienced with your booking. We understand how disappointing it must have been to expect a BMW Serie 1 and be offered an economy car instead, and we sincerely regret the rate change and confusion.
Due to fleet availability issues, we had to move your booking to Budget to ensure a vehicle was available for you. However, we acknowledge that this adjustment should have been better communicated, and we apologize for the fact that the car provided did not match your original booking.
We also regret that our support team was unable to resolve the issue to your satisfaction at the time, and we fully understand your frustration with the time spent trying to fix the matter.
We are constantly striving to improve our service and ensure that such issues don’t occur in the future. Once again, we apologise for the inconvenience caused and appreciate your feedback. We would love the opportunity to offer you a better experience in the future.
Kind regards,
Lana from Liigu
Ok experience, "hidden" costs and poor communication
Interesting experience with LIIGU...
I have rented in many countries and literally never had any issue.
I had two rentals booked with LIIGU. The first went fine, booked through the app, picked up in a random hotel basement a few km's from the airport I wanted but no problem.
I was then waiting over a week for my deposit return, and I was surprised that I had lost £17 in the transaction from £-€. I was aware of this from the t&c's as the company operate in euro but the deposit is classed as a "payment" not simply on hold like most rental companies...
So I lost £3 on my actual rental price and £17 on the deposit being taken and refunded. Not the end of the world but annoying and avoidable.
Then I started receiving emails from "wisecars" and avis about a booking I had apparently made... I was confused and thought I was being scammed! I called wisecars to find out LIIGU had moved my rental to another company without telling me, and my additional driver could not be moved over so this would need to be paid for again on collection.
I contacted lIIGU on WhatsApp and they casually acknowledged this is what's happened, with no further explanation or any offer of refund for the additional driver... I then decided with the money I would lose in the transfer and no longer being a keyless pickup, I would cancel my second booking as it was getting too complicated.
In summary, a nice idea for a company, responds well to messages, but I do class the deposit being a payment, not on hold, as a hidden cost, and the poor communication for my particular rental means I probably would not use these guys again.
1 October 2024
Unprompted review
Reply from Liigu
Hello DJ,
We are sorry to hear about the challenges you experienced. We appreciate that your first rental went smoothly, but we regret that the handling of your second booking and the deposit process left you feeling frustrated.
Regarding the deposit, we understand your concern about the conversion loss due to currency differences. While we aim to be as transparent as possible in our terms and conditions, we realize that this aspect of our deposit process may not have been as clear as it could be. We will take this feedback on board to see how we can better communicate this in the future.
We also apologise for the confusion surrounding the transfer of your booking to a different supplier. Due to fleet availability, we had to make such adjustments to ensure that a vehicle would be available for you. However, we completely understand that not informing you in advance was an oversight on our part, and we regret the inconvenience it caused, especially with the additional driver situation.
We strive to offer seamless experiences and recognise that in this case, our communication could have been better. Your feedback helps us improve, and we are committed to ensuring a smoother process for our customers moving forward.
We hope to have the opportunity to offer you a better experience in the future.
Kind regards,
Lana from Liigu
Dreadful Experience
Dreadful experience so far. Booked six months ago. Yesterday, two days before I'm due to travel, I received an email indicating some sort of technical issue at Toulouse airport and that my booking was being transferred to a third party supplier. When I ask Liigu to confirm that the details of my agreement with them, for which I paid in May, pertain for the third party supplier, I received three pieces of contradictory advice in a matter of minutes from their WhatsApp contact. Now it tells me to call the third party supplier myself. But that company's website tells me to contact Liigu.
This is the worst customer service I've ever received from a car hire company. Avoid them like the plague is my advice.
5 October 2024
Unprompted review
Reply from Liigu
Hello Nick,
We sincerely apologise for the confusion and frustration you’ve experienced. We understand how unsettling it can be when travel plans are disrupted, and we deeply regret the inconvenience caused.
Due to an unforeseen issue with vehicle availability at Toulouse airport, we had to transfer your booking to a third-party supplier to ensure you still had access to a car. Our intention was to resolve the situation quickly, but we recognise that our communication fell short. We apologise if the information provided by our support team was unclear or contradictory.
Please know that we are working diligently to navigate this situation, and we apologise for any confusion caused during the process. We are committed to improving and ensuring a smoother experience moving forward.
Kind regards,
Lana from Liigu
Liigu is the FRAUD..
Liigu is the FRAUD... They charged me FOUR times their posted deposit (1,500 Euro posted, 6,000 [SIX THOUSANDS] Euro charged), and in 3 weeks since returning the car, deposit is NOT refunded - I reported them as FRAUD, to the US bank.
17 September 2024
Unprompted review
Reply from Liigu
Hello Martin,
We are very sorry to hear about your experience and understand how frustrating this must be. We would like to investigate the matter, including all the transactions involved, to resolve this as quickly as possible.
Please provide us with your booking number. We appreciate your patience and are committed to resolving this issue.
Kind regards,
Lana from Liigu
Don’t ever book with this company
I made a reservation with them to rent a car in Milan and the day before I had to pick up the car they sent me an email that they couldn’t get any cars and they had cancelled my prepaid reservation.
I had to make a reservation with a different company at a substantial higher rate.
Go with a serious company
3 October 2024
Unprompted review
Reply from Liigu
Hello Fernando,
We sincerely apologize for the inconvenience you experienced. We understand how frustrating it must be to have your prepaid booking canceled just a day before your trip. Unfortunately, due to unforeseen circumstances, we were unable to provide a vehicle, which is not the level of service we aim to deliver.
We recognize that you had to seek alternative arrangements at a higher cost, and we deeply regret the stress this caused. Please know that we are actively working to improve our processes to prevent this from happening in the future.
Kind regards,
Lana from Liigu
Unreliable
I rentet and prepaid a car 6 months in advance. A few days before my vacation, my booking was cancelled due to “technical failure”. I have never heard of a car rental company that does not manage to find another car. I had to rent another car, last minute from another company, at a much higher price. So thank you liigu for incredible bad service. My advice, find your rental car somewhere else.
27 September 2024
Unprompted review
Reply from Liigu
Hello Trine,
We are truly sorry to hear about your recent experience with us. We understand how frustrating it must have been to have your booking canceled shortly before your vacation, and we sincerely apologize for the inconvenience this caused.
Unfortunately, the cancellation was due to an unforeseen technical issue that affected our fleet availability at the time. We strive to manage our bookings effectively, but there are rare occasions when circumstances are beyond our control. We genuinely regret that we could not provide you with a suitable alternative and that you had to seek another rental option at a higher price.
We take feedback like yours seriously, as it helps us identify areas for improvement. Your satisfaction is very important to us, and we are committed to enhancing our service in the future.
Kind regards,
Lana from Liigu
Canceled my reservation 1 day before my trip
I booked with Liigu half a year in advance, and they canceled my reservation the day before I was to leave on my trip! They gave me no explanation or warning. Horrible company. You’ll notice they don’t allow any reviews on their Facebook page, probably because they would be overrun with poor reviews. Ended up going with Hertz
2 October 2024
Unprompted review
Reply from Liigu
Dear Jinny,
We are truly sorry to hear about the cancellation of your reservation just one day before your trip. We understand how important your plans are, and we sincerely apologize for the inconvenience and frustration this caused.
Unfortunately, due to circumstances beyond our control, we were unable to provide a vehicle for your booking. We recognize that this is not the experience you expected when you chose us, and we regret any disruption this may have caused to your travel plans.
We are committed to improving our processes to prevent similar situations in the future.
Kind regards,
Lana from Liigu
Not Worth the Hassle
Hassle to pick up car. Had to shlep our luggage a half mile to some hotel parking lot and try to find the car. Had to pay 25 euros to get the car out of the lot. Wasn’t aware that could not cross country border which wasn’t made clear. Fined me nearly the cost of the entire rental because of this. Won’t use again.
1 October 2024
Unprompted review
Reply from Liigu
Hello Bob,
We are sorry to hear about your experience. Our terms of service specify that parking fees must be paid by the customer and are not included in the rental price. We apologize for any inconvenience this caused during your rental.
Regarding cross-border travel, we inform customers before they proceed with their booking that a €35 cross-border extra must be purchased to drive to other EEA countries. We regret that this information was not clear for you at the time of booking, and we understand how frustrating this must have been.
Thank you for bringing these issues to our attention. We are committed to improving our communication and service.
Kind regards,
Lana from Liigu
This is by far the worst experience in…
This is by far the worst experience in car rental that I had in years. Looks great on paper, but absolutely ugly in reality.
Charged cross border fee + penalty while we were driving, my wife panicked and paid the fee, but apparently this fee can't be refunded. Support is not responsive.
72 hours later after we left the car I received an email that there is a problem with the return of the deposit. No reasonable explanation when it'll happen. 1000 Euro is frozen on my credit card with a potential fees from the bank.
I am now eagerly waiting to see if they find any damage on the car, though it was kept off-street and there is not a single new scratch on an already pretty damaged car.
Avoid like the plague. Stick to traditional rentals have you have to.
28 September 2024
Unprompted review
Reply from Liigu
Hello Dmitrii,
We sincerely apologize for the negative experience you had with our service. We understand how frustrating this must have been for you and your wife, and we regret any inconvenience caused.
To clarify, we remind customers before proceeding to payment that a cross-border extra fee of €35 must be purchased if you plan to drive into EEA countries. Unfortunately, as this extra was not purchased before you crossed the border, we had no choice but to apply a penalty, as outlined in our terms and conditions. We regret any confusion this may have caused and understand how stressful this situation was.
Regarding the delay in refunding your deposit, we are very sorry for the inconvenience. We are working hard to speed up the process and will notify you immediately once the deposit is refunded.
Thank you for your understanding, and again, we apologize for the disruption this caused during your rental.
Kind regards,
Lana from Liigu
This appalling company
This appalling company, clearly about to fail, should be avoided at all costs:
On booking car hire I was told deposit was £1250.
Normally this would be held against a card but not only did they take it immediately ( clearly cash flow issues ) they took it in euros with a consequent charge of £38.
I tried calling them - they don’t pick up and a message says they will call you back - a lie.
If they respond to an email it is several days later.
I told them to refund a different card to avoid currency charge.
They say deposits are refunded within 3 days - another lie. Mine was refunded 9 days later and to the original card, resulting in another charge.
They tell you that delays are due to administration problems -nonsense.
The only administration problem they have is that they show every sign of imminently being under administration.
1 October 2024
Unprompted review
Reply from Liigu
Hello Simon,
We sincerely apologize for the negative experience you’ve had with our company. We understand your frustration and regret that our service fell short of your expectations.
Regarding the deposit, we apologize for the confusion about how it was charged and refunded. While it is standard for deposits to be taken immediately, we regret any inconvenience caused by the currency conversion charges and that your request to refund a different card was not fulfilled. We understand how frustrating this must have been, especially given the delays in processing your refund. While our goal is to refund deposits within 72 hours, delays can occur, and we are actively working to resolve any issues on our end to prevent this from happening in the future.
We are also sorry for the lack of timely communication from our team. This is not the level of service we aim to provide, and we will review our processes to ensure better response times going forward.
We appreciate your feedback and are taking it seriously as we work to improve our services.
Kind regards,
Lana from Liigu
What a difference a year makes
It was a 5 star company the first time we used them.
This time, instead of complimentary water, it was the previous drivers hair in the cup holders.
i ordered a car with satellite navigation but wasn't given one. i phone customer service and was answered by someone who told me none of thier cars came with this option. I told her that they advertised this option, that i had had it previously and that i had paid for it.
She went to check with her manager, and yes she said some cars do come with GPS,
So why haven't I got one I said.
I have been unlucky she said. would i like to send an email.
No, I said, how will sending an email help. I want the car I paid for.
She went to check with her manager. Sorry no cars with GPS were available.
And that was that.
I stopped at the first service station and bought a holder for my phone which attached to the windscreen and used Waze for the rest of my trip.
On coming back to the car it wouldn't open.
Phoned customer services again. It turned out that I had to reboot the app on my phone everytime I needed to unlock the car. Oh, how i missed the simplicity of a key.
Now, over a week later, I am still waiting for the £1300.00 deposit to be returned due to "unexpected administrative delays". I have no idea if this company is solvent or not but i won't be risking it in the future.
Now nearly 3 week’s later still no return of the deposit
5 weeks and still no deposit.
They tell you it will be resolved by the end of the week. Nothing happens.
You get the feeling they haven't got the money in the bank.
2 months and still no refund
16 September 2024
Unprompted review
Reply from Liigu
Hello Russell,
We sincerely appreciate your feedback and apologize for the issues you encountered during your rental experience. It’s clear that this time around, things did not meet your expectations, and for that, we are very sorry.
Regarding the satellite navigation, we acknowledge that while some of our cars do come equipped with GPS, not all do by default. We apologize for the confusion and inconvenience this caused, especially after your previous positive experience with us.
We are also very sorry to hear about the technical issues you experienced with the app. Ensuring a smooth experience is our top priority, and we are constantly working to improve our services. Your feedback is valuable, and we will certainly take this into account to prevent future issues.
In regards to your deposit, we would like to check its status as it should have already been refunded. However, we are unable to locate your booking with the details provided. Could you please share your booking number with us? We will then investigate immediately and ensure that your refund is processed as quickly as possible.
Once again, we apologize for the inconvenience and thank you for your patience.
Kind regards,
Lana from Liigu
Mixed Service
Good service up until return of deposit. Was meant to be back within 72 hours however took a full week with little communication
24 September 2024
Unprompted review
Reply from Liigu
Hello James,
We sincerely apologize for the delay in processing your deposit refund. While we aim to refund deposits within 72 hours, we have experienced some delays recently, which we are working hard to prevent in the future.
Your deposit was refunded on 30/09, and it typically takes a few days for the funds to appear in your bank account, depending on your bank's processing times.
Once again, we apologize for the inconvenience this has caused and appreciate your patience.
Kind regards,
Lana from Liigu
Bad. They steal your deposit
Everything was great with them. Was comfortable until the end of the rental. It's been over a week since I returned the car and I still haven't received my deposit. It's a lot of money that I need all the time administrative problems are written.! Too bad, because I would come back later but I just have my money as a hostage.
My booking number 10575121
27 September 2024
Unprompted review
Reply from Liigu
Hello Guy,
We're truly sorry to hear about the delay with your deposit refund. We aim to process all refunds within 72 hours, but we understand that there have been some recent administrative delays, which we are actively working to resolve.
To assist you more effectively and provide a clearer update on your refund, could you please share your booking number with us? We’ll be happy to look into the status of your deposit and get back to you with more details.
We apologize for any inconvenience and appreciate your patience.
Kind regards,
Lana from Liigu
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