SCAM! This company is a scam. The car was great but the start of the rental involved me paying the airport parking charge even though I had already paid more to pick up from the airport. They claim it... See more
Liigu
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See what reviewers are saying
Car returned to Toulouse airport 4 weeks ago. Still no refund despite phone calls, emails and WhatsApp chats. Credit card company advised today and will be investigating. I will update if Liigu sudden... See more
Company replied
Everything went very smoothly, nobody tried to upsell, and the support was always available online and by phone. No complaints. I wish the customer support accepted voice calls through WhatsApp so... See more
Company replied
Car ready with a bottle of water inside (always nicely appreciated during summer time) at the designated location. The Toyota Yaris XCross is a nice car with sufficient boot. I had a small issue with... See more
Company replied
Company details
Written by the company
Liigu revolutionises car rental with our app-based, contactless service. Using the Phone-as-a-Key system, we eliminate rental desks, queues, and stress. Available across central and southern Europe, Liigu offers a sustainable alternative to car ownership, without compromising on freedom and convenience. Our brand new fleet suits all needs, from short trips to long-term rentals. We provide 24/7 live support to ensure a seamless experience. Our dedicated team is here to make your journey as smooth as possible. Join us and discover hassle-free car rental. Book with Liigu today and stress less, experience more!
Contact info
People also looked at
Everything was as ordered
Everything was as ordered, and the whole experiece was easy:)
10 September 2024
Reply from Liigu
Hi Jakob,
Thank you for the kind review! We're happy to hear everything went smoothly and met your expectations. Looking forward to serving you again!
Kind regards,
Lana from Liigu
Great value, great experience.
The excellent communication enabled us to easily locate and drop off the vehicle. A keyless vehicle took a while to get used to but it’s a very effective system. Great value, great experience.
29 August 2024
Reply from Liigu
Hi Karen,
Thank you for the great review! We're glad communication made things easy and that you found the keyless system effective. Looking forward to serving you again!
Kind regards,
Lana from Liigu
Avoiding Car Rental Hassle
Great choice to avoid all the hassle of car rental. Arrived CDG after business hours, got clear instructions on how to find the car and all hassle free. Great experience.
21 August 2024
Reply from Liigu
Hi Mohamed,
Thank you for your wonderful review! We're happy to hear that you had a hassle-free experience and that our instructions were clear and helpful. We look forward to serving you again on your next trip!
Kind regards,
Lana from Liigu
We rented a car from Liigu
We rented a car from Liigu. Rental was payed and confirmed. Evening before arrival got a mail saying the rental was unavailable. We won’t trust Liigu easily again. Now we are stuck in Nice, trying to get an available car, at a much higher price.
9 September 2024
Unprompted review
Reply from Liigu
Hello Beatrijs,
We're sorry to hear about your experience. However, we can see that the booking was made on the same day of pick-up through Skyscanner. Since the booking was not made directly with us, there may have been a delay in information about the available fleet between us and Skyscanner. The booking itself was never confirmed by Liigu—only the rental payment, which is processed immediately after booking.
We informed you of the cancellation 20 minutes after the booking because we unfortunately did not have a car available at the very last minute. While we strive to accommodate all bookings, last-minute rentals sometimes present availability challenges, just like with other rental companies.
We apologize for the inconvenience this has caused you.
Kind regards,
Lana from Liigu
Beware!!
Rented a car from Nice Airport in Aug 2024. Returned the car in perfect condition and took tons of photos and videos due to the fact that no one is doing the check out on site with a damage check. Received an email a few days later with a damage report, saying that there is a scratch at a door. None of my photos show the damage and it is likely that it is only a relection of the lines of the parking lot. Sent tons of emails to discuss and asked for morr photos of the potential damage. Very strange experience snd beware!!
1 September 2024
Unprompted review
Reply from Liigu
Hello Francois,
We are sorry to hear about your experience. After reviewing your booking and the damage case, we have determined that the scratch on the vehicle occurred during your rental period. This is evident from the photos you submitted after the rental ended.
We have highlighted the damage on your photos for your review and have reached out to you with this information. We apologise for any frustration this situation may have caused. Please understand that, as per our policy, we must charge for any damage to Liigu vehicles.
Thank you for your understanding.
Kind regards,
Lana from Liigu
Absolute SCAM
Absolute SCAM - do not trust. They cancelled my booking WHEN I LANDED because my photo ID upload “did not meet their requirements” and they charged me £100 to do so!!! Then I had to pay £300 for an airport taxi!! I don’t think they ever had a car for me - just a total rip off.
6 September 2024
Unprompted review
Reply from Liigu
Hello Alex,
We're sorry to hear about your experience. After reviewing your booking, we found that the photo of the driver's license provided was a photo of a photo, rather than the physical license itself. Unfortunately, we cannot accept this, as specified in our photo requirements.
We have refunded your deposit in full. However, since the payment for the car rental was made to the broker VIP Cars, we recommend contacting them directly regarding the rental cost, as they have their own cancellation policies.
We apologise again for the inconvenience.
Kind regards,
Lana from Liigu
Do not use this company
Do not use this company.
They take your money and make a booking and then cancel the booking with no explanation saying they have no cars available. I then ring them and they tell me it will take 7 -10 days to refund the money.
What a complete waste of time. Still waiting for the refund. 😤😖😾
I wish to add that I then had to put a complaint into my bank as no refund had been issued and when I looked back on skyscanner Liigu were still offering masses of cars from Nice airport so I am afraid I cannot accept the below excuse.
5 September 2024
Unprompted review
Reply from Liigu
Hello Louisa,
We are truly sorry for your experience. It looks like there was a delay in communication between Skyscanner and Liigu regarding car availability, which led to the unfortunate cancellation of your booking. We completely understand your frustration and apologise for the inconvenience caused.
Regarding the refund, we can assure you it has been processed and should reach your account soon. We normally inform customers of the maximum timeframe, which can be 7-10 days. If you have any concerns or questions in the meantime, please don't hesitate to reach out.
Kind regards,
Lana from Liigu
Lack of customer service
Everything was great, apart from when we added a second driver and it took half the holiday for them to accept it! I disputed this when we got home as we paid for a week of an additional driver and were only able to use them for 3 days and I was told it was basically tough and no refund would be offered. Poor customer service.
Booking number 24009573
I have emailed support with a screenshot of this and the booking number.
11 August 2024
Unprompted review
Reply from Liigu
Hello Beki,
We're sorry to hear about your experience, and this is certainly not up to our standard. We'd like to review your booking and get in touch to resolve this issue. Could you please provide us with your booking number so we can investigate further?
Kind regards,
Lana from Liigu
Please please do not use
Please please do not used. Needed to cancel booking. Ow received an email to say refund will be delayed. No reason given. No confirmation of when refund will be processed. I will be informing trading standards in uk about this.
4 September 2024
Unprompted review
Reply from Liigu
Hello Martin,
We sincerely apologise for the delay in processing your refund. We understand how frustrating this must be, and we are very sorry for the inconvenience. If you could kindly provide us with your booking number, we will promptly look into the status of your refund and get back to you with an update as soon as possible.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
Lana from Liigu
Stay away from Liigu Nice Airport
I hired a car at Nice airport and was expecting a Skoda estate but arrived to find a small Peugeot. It only held one large suitcase in the boot despite having booked a car (or similar) that would take 4 large suitcases. We also paid extra for cross border travel as we intended a day trip to Italy. I received a 110 Euro penalty for entering Monaco as the T&Cs state that it is outside the EEA and Monaco is not covered, despite being only 20 miles from Nice and a standard destination for most tourists in the area, and not a problem with most car hire companies. The car had little stickers around it to highlight scrapes prior to me hiring it. They were very small and it made me nervous about the condition I returned it in as there was a 1500 Euro excess deposit.
I raised a complaint on my return about the car not being fit for purpose, as we intended to take 2 bikes in the boot, and the unfair penalty fee. They replied to offer 30 Liigu points/a 30 Euro voucher. Stay away from Liigu if at all possible. I suspect I will now receive a feedback comment but if this post remains as it is you can presume that I have not changed my view.
1 August 2024
Unprompted review
Reply from Liigu
Dear Trevor,
Thank you for your feedback. We understand your concerns regarding the rental experience. Regarding cross-border travel, our terms of service clearly state that travel to non-EEA countries, such as Monaco, is not permitted, which is why the penalty fee was applied.
We encourage all customers to document the car’s condition at the start of the rental to ensure confidence throughout the rental period. We’re glad there were no issues upon your return.
We appreciate your feedback and are always here to assist with any further questions.
Best regards,
Lana from Liigu
Reply from Liigu
Hi Igor,
Thanks for your feedback! We’re glad everything went as expected and that our customer service was able to assist you promptly. We hope to be part of your travels again soon!
Best regards,
Lana from Liigu
Ripped me off by charging me 95 euros…
Ripped me off by charging me 95 euros for a made up scratch.
Also removed my review from Google. Fine I will repost it here.
And to the response: I obviously protested at the time. Sent you all the evidence by email. Apparently you react only when bad reviews appear.
29 August 2024
Unprompted review
Reply from Liigu
Dear Joachim,
Thank you for bringing this to our attention. To assist you further, could you please provide your booking number? We always strive for transparency and fairness, and we encourage our customers to provide evidence if they believe the damage wasn't caused during their rental period. We’re here to ensure every case is reviewed thoroughly.
Best regards,
Lana from Liigu
Won’t get your deposit back
Unbearable company to deal with! Returned the car on Friday 23rd August, and had no correspondence after 72 hours that my security deposit had been refunded (Terms and Conditions state 72 hours) After many phone calls and emails chasing, I was told three times on Thursday 29th August that the refund had been completed. After speaking with the Bank there was no pending transactions from this company and still no refund! Now received an email and WhatsApp message saying there is a delay with the refund! They are a company that lied to me three times on Thursday, and am now worried I will never get the deposit back! Has anyone had the same issue, and knows is there is an Authority above this company I can go to?
23 August 2024
Unprompted review
Reply from Liigu
Dear Tom,
We sincerely apologise for the confusion and frustration you've experienced. While we initiated your refund as initially communicated, a processing error caused the delay. We understand how concerning this must be, but I want to assure you that the refund has now been fully processed. Thank you for your patience, and we’re sorry for the inconvenience this has caused.
If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
Lana from Liigu
Great experience and easy to use.
Great experience and easy to use.
The app based rental was excellent and gave clear instructions throughout the whole process. Would highly recommend.
19 August 2024
Reply from Liigu
Hi Graig,
Thank you for sharing your experience! We're pleased the app made your journey smooth and that the instructions were helpful. We appreciate your recommendation and look forward to supporting your future travels!
Best regards,
Lana from Liigu
They have not returned my deposit
They have still not returned my deposit despite confirming in an email they would. Tried calling and emailing. No response. I would never use them again
25 August 2024
Unprompted review
Reply from Liigu
Hi Holly,
We apologize for the difficulty you experienced in reaching our customer support team. There might have been a high volume of calls at the time, causing delays. We understand how frustrating this can be and want to assure you that your deposit is being processed.
Thank you for your understanding.
Best regards,
Lana from Liigu
Be prepared for what you're signing up for
THE GOOD - The car was nice and well cleaned (there was a bottle of water), very thoughtful.
THE BAD - The pickup (and drop-off) point was 45 minutes away from the airport - 20 min walk, 10 min shuttle ride and 15 min walk - to the parking of a hotel. Not to mention in 35 degrees with luggage and 2 kids.
What's worst is that they do not tell you where the pickup is until 15 mins before the pick up.
THE UGLY - The customer service is robotic and empathy-less. (although support in the app while the rental is on pretty good; sometimes it takes longer than you'd expect)
Also be mindful that this is a keyless car operated via your phone/bluetooth. (sometimes you have to quit the app and restart your bluetooth to unlock the doors) So if something goes wrong with your phone, god help you. (because you might not have a phone to call customer support) And you cant have the app downloaded on a back up phone.
12 August 2024
Unprompted review
Reply from Liigu
Hi Firdaus,
Thanks for sharing your thoughts. I'm glad you appreciated the car and those small details, but I’m sorry to hear the pick-up felt challenging. I understand that, in certain situations, the distance might feel further than expected. We’re working to make the location info clearer earlier to help with that.
Regarding the app, I want to assure you that these issues are quite rare; most of our customers don’t experience this. We’re already improving the Bluetooth connection to make sure it’s more reliable so you don’t have to worry about this in the future.
We truly appreciate your feedback and are committed to making things better for everyone.
Best,
Lana from Liigu
Ignoring correspondence about promised refund
Main issues were
- picked up car within 45 mins of agreed time but car park ticket didn’t work so was stuck in Milan Malpensa airport. If we didn’t speak Italian we’d probably still be there.
- fuel tank was only 90% full so they said they’d refund me. I’ve chased them numerous times over the last month and they’re totally ignoring me.
- accidentally crossed Swiss border for a couple of mins and got charged €100.
Overall, given their dishonestly, I won’t use them again and would advise anyone to avoid.
Update: Liigu followed up from this review and have gone back to ignoring me again. Also, Liigu…you notified me of the fuel issue before I picked the car up and said you’d refund me. You’ve since totally ignored me.
23 July 2024
Unprompted review
Reply from Liigu
Hi there,
I'm sorry to hear about your experience. We always aim to provide a seamless rental journey, and it’s unfortunate to hear things didn’t go smoothly.
Regarding the border crossing, we notify customers about requirements like the Cross-Bordering Extra before crossing a border happens, but if push notifications are turned off, those messages might not come through.
As for the fuel issue, if the tank wasn't full at pickup, we encourage customers to reach out within the first two hours so we can address it right away. If you’ve tried contacting us and haven’t received a response, please provide your booking number or name so we can double-check the situation and assist you further.
Thank you for bringing this to our attention; we want to make things right whenever possible.
Best,
Lana from Liigu
Easy access and brilliant 24/7…
Easy access and brilliant 24/7 services. Would highly recommend
27 August 2024
Reply from Liigu
Hi Aaron,
Thank you for your positive review! We're glad you found the service convenient and appreciate the recommendation. We look forward to your next rental with us!
Kind regards,
Lana from Liigu
Very easy to use
Very easy to use, minor trouble with locking/unlocking car with phone if the app was not restarted. Delay on delivery of rental car, however the customer support were very friendly and made up for the issues.
Overall good experience and I would probably use their services again.
26 August 2024
Reply from Liigu
Hi Anders,
Thank you for your positive feedback! We're glad to hear that you found our service easy to use and appreciated our customer support. We apologise for the trouble with the app and the delay in delivering the car. We're continuously working to improve and ensure a smoother experience in the future. We look forward to the opportunity to serve you again!
Kind regards,
Lana from Liigu
Smoth rental with a nice customer service attention
Car ready with a bottle of water inside (always nicely appreciated during summer time) at the designated location. The Toyota Yaris XCross is a nice car with sufficient boot. I had a small issue with the Android Car app but Jane from Liigu came back with a solution. Great customer service so far and the rental process is quick and easy. Thank you. Next week it will be my 6th rental with Liigu since June-24
19 August 2024
Reply from Liigu
Hi Christophe,
Thank you so much for your kind words and continued support! We’re truly grateful for your loyalty and happy to hear that you’ve had positive experiences with our service. We’re excited to assist you on your 6th rental next week and beyond. Thank you for choosing Liigu!
Kind regards,
Lana from Liigu
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