Support seems to be getting better since my last review ( support from overseas centres) - I usually get a guy called Andrew as well who is based in America and goes out of his way and doesn't paste r... See more
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Felix, Marco, & Bret were / are awesome and very attentive with their aggressiveness to get things done and move things forward... That is Peace of Mind to a Non-Techie :-) and why I felt comfortable... See more
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Sanju was AWESOME. He was kind, knowledgeable, thoughtful, quick - and did everything I needed: NDS, SPF, cPanel, WHM, DKIM, IMAP, SMTP - he set up everything for me, then sent me all the credentials... See more
Company replied
I've been with Liquid Web for many years. Their techs are smart, capable and can solve pretty much any problem I send their way with my hosting setup. They went the extra mile (or 100 miles in my case... See more
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Company details
Written by the company
Liquid Web is a hosting company totally devoted to web and cloud professionals like you. Growing businesses and the Designers, Developers, and Agencies who create for them. It’s our focus. And that focus translates to products, services, and support designed specifically for mission-critical sites, stores and applications. Our nearly 250+ experienced administrators, engineers, and technicians are dedicated and empowered to make your life easier so you can focus on the work you love. For us, it is all about Powering Your Business Potential™.
The Hosting Partner You Can Trust
Written by the company
- Focus on the Work You Love. Leave the Hosting to Liquid Web
- When your business relies on the web, you deserve a hosting partner you can rely on. We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals. You can count on us.
Contact info
2703 Ena Drive, 48917, Lansing, United States
- 800-580-4985
- social@liquidweb.com
- liquidweb.com
4.1
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Liquid Web Inc.
Hi Jim,
Appreciate the feedback and you taking the time to share your experience with us. Providing efficient, reliable assistance is always our goal. We look forward to continuing to support you.
Sincerely,
The Liquid Web Team
You guys are great
You guys are great! I could not run my business without the support you provide!
You're stuck with me as a client. Sorry... lol... ;)
26 March 2026
Reply from Liquid Web Inc.
Hi Randy,
No apologies needed, we're so thrilled to have you with us and look forward to supporting you every step of the way. It means a lot to know our team plays a role in helping your business succeed.
Sincerely,
The Liquid Web Team
Everyday is a new issue with liquid web…
Everyday is a new issue with liquid web - it's what happens when you save money and get people in developing countries to do the work of someone in America.
Constant issues - where you can't even chat with someone, doesn't welcome you, just loads up and when you type something in there - nothing works
you then have to send an email which can take hours to do.
Well done Liquid web - for ruining absolutely everything you can ruin. I hope your greedy corporate executive team looses all their money
Thank you for contacting Liquid Web! Connecting you now…
That's the error and it sits on there. They must be trying to save even more money
23 March 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Robert,
We’re really sorry to hear about your experience and the frustration it caused. That’s not the level of service we aim to provide.
We took a close look at your recent interaction and it appears the delay in connecting to a chat agent led to the session being closed before we could get you routed to someone.
While our team typically responds very quickly, there are times when higher demand can cause delays, and we understand how frustrating that can be, especially when you need immediate help.
We’re glad you were later able to connect with a member of our team and have your concerns addressed, but we know that doesn’t undo the earlier experience.
We’ve followed up via your support ticket and also attempted to reach you by phone to continue the conversation and make sure everything is fully resolved.
Your feedback is important to us, and we’d really appreciate the opportunity to speak with you directly. Please feel free to reply to your ticket or let us know a convenient time to connect.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Hi Gary,
Thank you for taking the time to share your experience, your feedback means a lot to us. We're glad to hear our support team was able to resolve your issue quickly. Providing efficient and reliable assistance is always our goal.
Sincerely,
The Liquid Web Team
Thanks Rithesh and Bhavishya for…
Thanks Rithesh and Bhavishya for helping us resolved our website issue.
17 March 2026
Reply from Liquid Web Inc.
Thank you for taking the time to share your experience. We're glad Rithesh and Bhavishya were able to help resolve the issues you were experiencing. We'll be sure to share your feedback with them.
We appreciate you choosing Liquid Web.
Sincerely,
The Liquid Web Team
Double charge for same service
Double charge for same service
I paid the invoice manually but their system made an automatic charge with the same amount. I sent the screenshot about it from my payment system but they even didn't do anything in the last 2 weeks.
14 February 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Andras,
Thank you for bringing this to our attention. We sincerely apologize for the duplicate charge and for the delay in resolving it.
After reviewing your account, our finance team confirmed that a duplicate payment was processed due to an internal system issue that was not immediately visible.
A full refund of $61.19 has now been issued, and confirmation has been provided to you directly.
We understand how frustrating billing issues can be, and we’re deeply sorry for the inconvenience this caused.
If you have any additional questions or concerns, we’re here to help.
Sincerely,
The Liquid Web Team
After using Liquid Web cloud vps
After using Liquid Web cloud vps, I can confidently say it's one of the better hosting providers I've worked with. Performance has been consistently strong, fast load times, reliable uptime, and no unexpected outages that disrupted my workflow.
What really sets Liquid Web apart is their support team. Every time I've reached out, the response has been quick and the staff actually knows what they're talking about.
27 February 2026
Unprompted review
Reply from Liquid Web Inc.
Hello and thank you for the thoughtful review. We’re thrilled to hear that your cloud VPS experience has delivered the performance and reliability you expect. We're also happy to hear that our team has been helpful whenever you’ve reached out.
We appreciate you choosing Liquid Web and look forward to continuing to support your success.
Sincerely.
The Liquid Web Team
As a Linux Admin I understand about…
As a Linux Admin I understand about hardware failure better than most. When the OPS team were called they handled the situation. I did not even need to do a restore.
26 February 2026
Reply from Liquid Web Inc.
Hi Danny,
Thank you for sharing your experience, especially from a fellow Linux admin. We know hardware issues can happen, but how they’re handled makes all the difference. We’re glad our OPS team was able to step in quickly and resolve the situation seamlessly, without requiring a restore on your end.
We truly appreciate your trust in us.
Sincerely,
The Liquid Web Team
Deteriorating Service- Stay Away!
Deteriorating Service- Stay Away!
I am currently experiencing a total service failure with Nexcess. Their server configuration is blocking Googlebot, causing 28+ 'Other Errors' in Search Console and killing my business. Their 'Managed' support ignored my emergency for 7 days because the ticket was 'routed to a credit queue.' A supervisor just offered a 1-month credit while the site is STILL broken. If you value your SEO and your revenue, stay away from Nexcess. They admit to 'poor implementation' of firewall rules but refuse to fix the damage. Endless circle of different agents unaware of the issues and therefore unable to fix them. Emails not replied to; endless waits on phone lines; Supervisors useless- 3 weeks of misery and ongoing.
26 February 2026
Unprompted review
Reply from Liquid Web Inc.
Hello and thank you for sharing your feedback. We’re truly sorry for the frustration this situation has caused and understand how critical SEO and site stability are to your business.
When your ticket was opened on February 3, 2026, your site was experiencing a SQL injection attack, DNS complications, and significant bot traffic.
Our team worked continuously to mitigate the attack, stabilize the environment, and followed the command-line instructions provided during troubleshooting. The case was escalated to senior technicians for further review.
A detailed review of server logs and firewall rules found no server-side blocking of Googlebot. We also implemented additional adjustments to improve crawl consistency, which have been validated as functioning properly.
Concerns related to Amazon Pay, Stripe, and certain third-party modules were confirmed to be application-level rather than server-side, though we made goodwill adjustments where possible to help resolve reported CORS errors.
That said, we acknowledge there were communication gaps, particularly while the case was in a leadership queue for credit review, which led to delays. We sincerely apologize for that breakdown and for not setting clearer expectations earlier around the scope of managed support.
As a goodwill gesture, we offered service credit based on our findings. While we understand this did not meet your expectations, the case remains active and our senior team continues to engage directly to address any remaining concerns.
We remain committed to working toward resolution and restoring your confidence in our service.
Sincerely,
The Liquid Web Team
Excellent support.
The support received was fast and very effective every time.
Allways a friendly and smooth treatment.
20 February 2026
Reply from Liquid Web Inc.
Hi Manuel,
Thank you for your feedback and kind words. We are happy to hear that you’ve consistently been happy with the support you received.
Our team works hard to make every interaction helpful and seamless, so it means a lot to know that it’s making a difference for you.
Sincerely,
The Liquid Web Team
A big thank you to the Liquid Web Linux support team
I’ve been a customer of liquid web for as long as I can remember. There are not too many companies where you can get to talk to a person for support nowadays. Thank you.
20 February 2026
Reply from Liquid Web Inc.
Hi Nate,
Thank you so much for your kind words and for being a long-time Liquid Web customer. That truly means a lot to us.
We’re especially glad to hear your appreciation for our Linux support team. Providing real, human support from knowledgeable technicians is something we’re deeply committed to, and it’s great to know that’s making a difference in your experience.
We’re grateful for your continued trust over the years and look forward to supporting you for many more to come. If there’s ever anything you need, our team is always here to help.
Thank you again for taking the time to share your feedback!
Sincerely,
The Liquid Web Team
A Technical Nightmare: From Broken Setup Promises to 2018-Era Hardware Performance
I returned to Liquid Web after a decade, remembering their "Heroic Support" from 2012. Unfortunately, the 2026 experience was a total failure for my business-critical applications.
1. The Setup Lie: I signed up for a Bare Metal Intel E-2134 server because they promised it would be "ready in minutes." I waited 12 hours with a dashboard stuck in "Processing." I contacted support and sales 5 times, and all I got was a cycle of "escalated tickets" and "passing the chat" with no resolution. Case #: 43483436
2. Extreme Hardware Bottlenecks: Once the server was finally live, the real nightmare began. As a Web Designer and SEO Specialist, I benchmarked the drive performance. For a "Bare Metal" dedicated server, I was shocked to find:
Disk Write Speeds: Averaging a measly 71.7 MB/s.
Storage: They are still utilizing outdated SATA SSDs for high-load applications.
Impact: This led to a Load Average of 30.0 during basic cPanel migrations and daily backups.
3. Poor Support & Refund Hurdles: When I realized the hardware couldn't handle a modern stack, I requested a cancellation. Instead of a professional exit, I was met with more "escalations" and "orange traffic lights." I had to move 69 sites back to my old provider where a simple VPS with NVMe Gen4 storage instantly delivered 1.2 GB/s speeds and reduced my load to 1.5.
Verdict: If you are running high-traffic WordPress or WooCommerce sites or need modern NVMe performance, avoid Liquid Web’s legacy Bare Metal. Their technology hasn't kept up with the industry, and their support is a shadow of what it used to be.
19 February 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Mansoor,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience. The delay and frustration you described are not the level of service we aim to provide, especially when it comes to provisioning dedicated servers and supporting business-critical applications.
While server setups can occasionally take longer than expected due to provisioning checks or configuration requirements, we understand how concerning it is to be told a server will be ready in minutes and then experience extended delays. We also regret that your interactions with our teams felt disjointed and did not provide the clarity or resolution you were looking for.
We take feedback like this very seriously, and we would genuinely like the opportunity to review what happened and make it right. Unfortunately, we haven’t been able to gather additional details so far. At your convenience, could you please reach out to us directly and reference this review? If you can provide your account information or ticket number, we’ll escalate the matter internally and ensure it’s thoroughly investigated.
Your experience in 2012–2015 reflects the standard we continue to strive for, and we’re disappointed to hear we did not meet that expectation this time. We appreciate the chance to address this properly and work toward a resolution.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Hello, thank you for sharing your experience with us.
We truly appreciate you taking the time and we're happy to hear that our technician was able to go above and beyond to resolve your issues. Providing exceptional support is always our goal, and your feedback lets us know we’re on the right track.
Sincerely,
The Liquid Web Team
PLEASE STAY AWAY
PLEASE STAY AWAY
They restored a backup from my website even though I explicitly asked them to restore it on a clone server, since my main server is currently in production.
Instead, they restored it directly on my production server withouth permission. They did not create a new cloned server as requested for testing. As a result, all my orders were lost, meaning all customers who placed orders on my site during that time had their data completely erased.
Please seriously stay away. Their support team will mess up your server. This is not the first time something like this has happened. Their response time is extremely long. They claim to offer 24/7 live chat, but it’s likely run by inexperienced developers who do nothing except waste your time and send repetitive, useless replies in live chat with very limited server knowledge.
5 February 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Alessandro,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration and disruption this situation caused, especially given the importance of protecting a live production environment.
After reviewing case 42855858, we want to clarify what occurred and acknowledge where we fell short. The server became unusable after critical system files were inadvertently removed, and our team acted quickly to restore service using the most recent available backup, taken approximately 10 hours prior to the incident, not from October as referenced. The goal was to recover functionality and minimize further downtime.
That said, you are absolutely correct that the restore was performed before receiving explicit confirmation, and we recognize that this did not align with your request to first work within a cloned environment. We sincerely apologize for this lapse in process and communication. As acknowledgment of this mistake, we’ve already applied a one-month MRC credit to your account and reached out directly to explain the situation and next steps.
We understand how serious data integrity and response expectations are, and we regret that this experience did not meet the standard you expect or the one we aim to deliver. Your feedback has been shared internally so we can reinforce restore-approval procedures and prevent similar issues going forward.
We remain open to continuing the conversation and addressing any remaining concerns directly. Our goal is always to restore trust along with service.
Sincerely,
The Liquid Web Team
Dean of Liquid Web was the BEST
Dean of Liquid Web was the BEST, BEST, BEST tech EVER!! I am THRILLED with Liquid Web and how serious they take customer service!!! Second to NO ONE! A HUMAN immediately answers the phone! NO Ai, or chats, or delays with "next level" either!! Dean got my website up and running the very first day within the hour!!! OMG! So refreshing!!! If you're like me and want TO SPEAK WITH HUMANS who can immediately solve your issue, Liquid Web IS THE PLACE TO GO!! Don't waste your valuable time anywhere else! Even the sales person WAS TOP GUN!!
2 February 2026
Reply from Liquid Web Inc.
Hi Yvonne,
Wow! Thank you for the incredible review. We’re absolutely thrilled to hear how positive your experience was and that Dean was able to get your site up and running so quickly.
We take a lot of pride in offering support without barriers or delays, and we're happy to hear it was a refreshing experience for you. Thank you for choosing Liquid Web and for your enthusiastic recommendation.
Sincerely,
The Liquid Web Team
quick responce is key
quick responce is key. just important as a quick resolution.very frustrating when you dont have complete access to your systems and have to rely on support that takes over 24 hours to respond. Thanks to L.W. for getting our issue resolved so quickly.
2 February 2026
Reply from Liquid Web Inc.
Hi Rob,
Thank you for your feedback. We couldn’t agree more that a fast response is just as critical as a fast resolution. We understand how frustrating it can be when system access is limited and timely support is essential.
We’re glad our team was able to respond quickly and get your issue resolved without delay. Thanks for trusting Liquid Web when it mattered most.
Sincerely,
The Liquid Web Team
Great experience with support
Liquid Web has been an outstanding hosting provider, and their support team truly sets them apart. I recently needed help resolving an issue, and Khloe and Ron went above and beyond to make sure everything was handled quickly and correctly. They were patient, knowledgeable, and genuinely cared about getting things resolved.
The entire Liquid Web team was responsive and professional throughout the process. If you’re looking for a reliable host with top-tier customer support, I highly recommend Liquid Web.
2 February 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Scott,
Thank you for the kind words and recommendation. We’re so glad to hear you had a great experience with our support team, and we appreciate the feedback for our team members.
Providing responsive, knowledgeable, and genuinely caring support is something we take a lot of pride in, so we're happy to hear that stood out to you.
Thanks for choosing Liquid Web, and we look forward to continuing to support you.
Sincerely,
The Liquid Web Team
Outstanding Magento support and clear root-cause diagnosis
I had an excellent experience with Liquid Web / Nexcess support while dealing with a complex Magento checkout issue.
The team took real ownership of the problem, communicated clearly at every step, and methodically worked through both the hosting environment and application behavior. What stood out most was the ability to identify the true root cause — a JavaScript loading conflict involving Cloudflare — and explain it in a way that actually made sense.
They didn’t rush, didn’t guess, and didn’t push unnecessary changes. Instead, they focused on stability, accuracy, and making sure the site was truly fixed before closing the case. The cleanup and staging work was handled carefully, and the checkout is now solid and predictable.
This was knowledgeable, patient, and genuinely expert-level Magento support. Very much appreciated.
Date of Experience
02/01/2026
1 February 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Serge,
Thank you for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that our team was able to fully diagnose and resolve your Magento checkout issue and clearly explain the root cause along the way.
Taking ownership, communicating transparently, and prioritizing stability over shortcuts are all core to how we approach complex issues, so it’s great to know that came through in your experience.
We truly appreciate your recognition of the team’s patience and expertise, and we’re glad your checkout is now running smoothly and predictably.
Thanks again for trusting Liquid Web with your site. We’re always here if you need us.
Sincerely,
The Liquid Web Team
Managed hosting? Nope, constant failure because of lack of management
We've been struggling for months with aggressive Bot activity which has led to DoS conditions - LW provides little or no protection.
LW hasn't set appropriate policies for log management so the 200GB in logs created by Bots then crashed our websites.
And after that the excessive session files caused by Bots crashed our websites.
Despite being 'managed' hosting, LW takes responsibility for nothing. They couldn't care less about the losses caused to my eCommerce business.
30 January 2026
Unprompted review
Reply from Liquid Web Inc.
Hi Daniel,
Thank you for sharing your concerns. We understand how disruptive this situation was and appreciate the opportunity to follow up with a clearer update.
After a deeper review, our team identified that the core issue stemmed from PHP session files being written to custom application-defined directories. Because these paths fell outside cPanel’s default session cleanup mechanism, session files were not being removed as expected and accumulated into the millions under heavy automated traffic. This behavior was not previously visible at the global PHP level and required a more targeted configuration review.
We’ve since updated the PHP configuration to ensure session cleanup now runs correctly for those custom paths. In addition, we proactively configured log rotation to prevent application logs from growing beyond safe limits, ensuring they are capped and rotated automatically going forward.
Since these changes were implemented, the server has remained stable, disk usage is normal, and no further issues with sessions or logs have been reported. We’ll continue monitoring closely and can fine-tune session handling further if needed to balance cleanup frequency and user experience.
We recognize that expectations around managed hosting include proactive stability and protection, and we regret the frustration this situation caused your business. While some application-specific behaviors require deeper investigation to surface, we’ve now addressed the root causes and put safeguards in place to prevent recurrence.
If there’s anything further we can do to support your environment, our team remains available and committed to your success.
Sincerely,
The Liquid Web Team
Reply from Liquid Web Inc.
Thank you for your kind review! We’re happy to hear that our technicians provided helpful and polite service and that your experience was a positive one. We appreciate you choosing Liquid Web and will be here whenever you need us.
Sincerely,
The Liquid Web Team
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