Livi Reviews 

1,378
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and convenience, often highlighting the ease of booking appointments quickly, sometimes even for the same or next day. People appreciate the professional, knowledgeable, and empathetic staff who listen attentively and provide helpful advice. The user experience is frequently described as straightforward and easy to navigate, making it a valuable alternative for medical consultations. However, some customers also noted occasional difficulties with appointment availability, experiencing delays or cancellations without prior notice. A few people mentioned waiting longer than expected for a GP to become free, or finding only inconvenient slots available, leading to frustration.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising its convenience, efficiency,... See more

Staff

People report positive experiences with staff, consistently praising doctors and GPs for being professional,... See more

Booking process

Reviewers highlight positive aspects of the booking process, finding it easy and straightforward to schedule... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, quick, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more

Rated 4 out of 5 stars

It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin This time I did no... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,378)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Livi is a great app

Livi is a great app. The Gp surgery asked me to book an appointment thru them since there were no in-clinic available appointments. The doctor called on time and was professional. I definitely like the ease of using Livi from your home.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Dr McAvoy…

I think this was the best GP experience ive ever had! I truly felt listened to and the follow up has already started! Thank you.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

As a lone and working parent, online was convenient.

As a lone and working parent, it was good to have been offered an online appointment to fit into my busy schedule. The Livi GP was professional, empathetic, knowledgeable and efficient, all of which were invaluable in putting me at ease and ensuring that my medical concerns felt validated and respected. Although the original appointment had to be rescheduled, the new appointment was the next morning and the change was communicated well ahead of the original appointment. I've previously had two other appointments with a Livi GP and both were also positive experiences.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Very good service and advice

Very good service and advice
Doctor was very helpful and friendly
Everything was explained to me in layman's term's
Would have no hesitation in using livi again especially as it's virtually impossible to speak to my local GP

11 June 2025
Unprompted review
Rated 4 out of 5 stars

Pretty Good

As reported by others our local GP service is now virtually impossible to use .

Livi is a good alternative, having said that, my original appointment just didn’t happen, I then got notified of 2 further appointments for some reason.

The doctor was good and I got my prescription so all ok.

Sadly face to face GP appointments are now a thing of the past.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I tried to book an appointment at my…

I tried to book an appointment at my practice surgery at the time that I desperately need , however, I was given a far 2 week appointment which was frustrating. I turned to Livi online consultation and got seen same day , and had management plan and bloods taken same day! The GP who attended to me was very compassionate and emphatic. 5 star recommendation.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I was able to book an appointment with a GP the next day, who was extremely helpful and understanding. Livi is a great addition when you can't get an appointment at your local GP surgery for a week.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Livi arranged an appointment.

Livi arranged an appointment with a GP within an hour and a half. Very easy to use the app. to make the booking. Very pleasant lady GP who asked all the relevant questions and explained in an understandable way what my next action should be.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled appointment / 96 hours wait to see GP

My son, trying to establish whether a tick bite has resulted in Lyme disease paid to get an appointment - not same day but 48 hours away - which he accepted even though worried - had his appointment cancelled by Livi. They have no more appointments available for another 48 hours. A national service? A national disgrace. They make claims they are not delivering on. It seems other reviews are reporting the lack of availability. Like the NHS, it’s a total lottery - even if you pay for it.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. The GP was caring and thorough. I got the appointment on the same whereas my own surgery could ‘offer’ me an appointment on 30th May!

1 May 2025
Unprompted review

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