Livi Reviews 

Very pleasant doctor who asked relevant questions and was happy to prescribe for me. Prescription arrived quickly and I was taking my first dose within 1hr
Excellent service for certain situations when the problem is not serious but needs prompt care. Great not to have to bother an urgent care centre.

I found the doctor assigned to my call helpful and spent time listening to me and discussing my problem, I was prescribed some tablets but 2 days later the prescription has still not arrived at my pharmacy. Thus I am still uncomfortable and will have to continue suffering. I am very disappointed with this service.

I've used the Livi app on several occasions and have always had a positive experience and been satisfied with the outcome.

Terrible service - I tried to register with the platform and the Help Desk acknowledged a technical issue. Two weeks later there's no progress and I've been unable to make a GP appointment. I raised a complaint and no response! Terrible for a healthcare company to completely ignore my needs. I have a five week old newborn and this is stress I could do without!

No available appointments, but only tells you this after making you submit all your details. Waste of time.

The doctor listened to my questions and asked for relevant clarification
Then gave me a diagnose and a few alternatives as how to treat it.
Never felt rushed or pressured in any way.
Excellent service

Easy to use the app, lots of reminder and easy to follow instructions. Got my issue sorted really quickly

Definitely the right kind of experience for an online medical appointment, superb care and time taken to ensure that the diagnosis was as accurate as possible. Would absolutely use Livi again.

Wish I could give it no stars, worst app I've ever used. Quite apart from the waste of time as there are never any available appointments (for me anyway) you cannot save important profile details like medication so need to key this in every time even before you find there are no slots. Absolute rubbish

Prompt service and same day appts
Very professional doctors and know what they are doing
Best alternate service if one cannot get to GP Surgery

Very easy to use

Easy to book appointment and the doctor was really patient and good

I've used Livi more times than going to the doctor. So much easier than waiting on the phone to book an appointment. Great service .
Thank you

Used to be great. They still advertise that you can see the next available GP “within an hour” but now there’s no option to wait in a queue - you can only book slots from tomorrow onwards.

Excellent doctor who listened and was very thorough with her diagnosis. Easy to book online and meant I didn’t have to sit on the end of a phone for hours trying to book an appointment at my surgery. Difficult when you’re at work!

Excellent doctor, understood the issue very quickly and solved it for me. I’m very happy.

My experience with Livi was very good. The doctor listened very carefully and very empathetic. As I am travelling around South East Asia, this service is very important to me at 70 years old.

Used to be good, I use to get an appointment within an hour but now I put a request thru as soon as they open and they never have any appointments

Used to be excellent but recently in our area in SE Cornwall if I try to book online I am now greeted by ‘no appointments today- try tomorrow’
However if i wait in an endless phone queue for my gp surgery- the admin team will book a Livi appointment within a few days
Conclusion - Livi no longer offer on line booking to individuals in my area