Livia Boutique 

Avoid. Poorly made dress- nothing like the photo cost me £52. Awful.

Scam from China. Will charge you top dollar for low quality clothes made of plastic. You’d have to wait for weeks to receive your package from China just to realize you gotta throw all of it out.

DO NOT BUY FROM THIS COMPANY!!!
Advertising high quality designer dresses but what comes is poor quality cheap material coming from China!!!
Tried to return for refund but first got offered 10% off and told to keep dress when I refused they then offered 20% which I refused again finally they offered 30% they said that was maximum refund. Gave me a return address in China ( far too expensive to post back).so in the end I had to take a loss and got £15.60 refunded for a £52 dress… absolutely disgusting!!

I purchased a dress in a specific size, but the company sent me the wrong one. Although they admitted the mistake, they expect me to repurchase the same size again at a discounted price.

The customer service has also been frustrating, with responses taking nearly a full day each time, even if you reply right away. After days of back-and-forth emails, I’m disappointed by how this situation has been handled. I simply expected to receive what I paid for without additional hassle.

Absolutely appalling experience. Quality is awful, service is slow, I have said I only wanted to continue the order if it was guaranteed to arrive for an event 12 days later and they guaranteed, then when it did not arrive on time they said I needed to wait for arrival to return the dresses. Only 2 out 3 dresses turned up, I had to write over 10 emails, they kept offering small discounts to keep the items even though I said I did not have all items delivered and they were of no use to me due to horrific quality and delayed. I would never recommend.

Total rip off. Do not trust them. What you see in their website is not what you get. On top of it, to return the item, the customer has to pay for shipping back to China which costs a fortune. They haggle with you to refund as little as possible, and maximum you would get back is 50%. I would never recommend buying from them.

Ordered a dress which looked lovely on the website but was disappointed when it finally arrived from China. Poor quality material, ill fitting, and poorly made. It was not the dress shown online but a poor copy. After several emails to try and agree a return to their Chinese address (they offered discounts off further purchases as compensation) I have returned the dress at my own expense and am awaiting a refund. Website makes out this is a closing down shop with quality items…it’s not. Avoid!

I have order a dress from this company however as it didn’t suit me
I have been told that I have to cover the cost of the return of the dress to China
The dress was £48.00 so not cheap
I do not think this should be my responsibility

I ordered a dress that was the wrong size - emailed Livia Boutique to get return address and they kept trying to offer me a discount off another purchase instead which I didn't want. I bought the dress for a wedding and couldn't wear it. I wouldn't recommend this company