Livia Boutique 

If I could give zero stars I would! Service has been appalling and company is a scam. Ive still not received my order that I placed in April and the service has been appalling. No one reaches out other than to email with tracking links that don’t have any updates. I wish I had read the reviews before I ordered as I would avoid at all costs!

Do not buy anything from here. Disgusting. Quality appalling. Dress not same colour I ordered or size. Not finished. Bits falling off it. Not the dresses in the pictures at all. It’s a rip off. Read reviews

I ordered a dress from this boutique and the quality was absolutely horrible. It was as thin as a silk gown. I was so disappointed and attempted to return it but the shipping cost was over half the cost of the dress. Please do not waste your money or time because you will be stuck with a silk cloth that you cannot return. It was not true to size. The xl fit size medium person. Just horrible

Absolute trash of a dress waste of the worlds resources, people's time, people's money and postage. Mental.

Scam! Falsely advertising as a uk boutique but they are in china.
Ignored multiple emails, refused to refund me and kept offering discount. Expected me to ship back to china. Dress is poor quality

WHAT A COMPLETE SCAM AND ABSOLUTE SHAM. Says …… Livia's Boutique, founded by Nicola in 2016, is a women's fashion destination with both online and physical store in Felixstowe, Suffolk, UK. Its mission is to empower women through fashion, providing a personalized shopping experience and curated selection of on-trend pieces. A COMPLETE LIE. This is all a front. The quality of goods is shambolic. They refuse to accept returns even in perfect condition. The business itself is in CHINA. Do not be a fool I was conned by lovely pics of outfits. Once bitten - hopefully I can prevent this happening to anyone else. Emails are run off by robots.

Emailed company requesting return address as dress wasn’t suitable, didn’t reply for over a week. Replied to my second email quickly, were very keen to offer a partial 10% refund and me keep the dress - bit strange? Then offered 20% etc.. I persisted for full refund they then sent me return address suggested tracked shipping, when I replied to say I would get item posted with details provided and tracked shipping the email bounced straight back for the first time. Stated email address could no longer be found. Seen a review very similar where customer had the exact same experience and now has to contact her bank for full refund as the website ghosts customers after providing details for return and making you pay for shipping also. Will try sell the dress now myself so I don’t lose money and I certainly won’t be shopping here again or recommending them.

Do not order from this company. I ordered 3 dresses and they were grossly misrepresented on the site. Very thin and poor quality. When I asked to return them (they state clearly on their site they have a 30 day back money guarantee) the offered a 20% refund, then a 30% refund. When I responded the last time, their email address no longer exists.

THIS IS A SCAM. The website says the store is located in the UK but this is a fast fashion company based in China. The tracking came from China and the dress does not have any tags indicated the material or care instructions. The material is similar to that used for Halloween costumes and the color is screen printed on the dress. You only have 5 minutes to cancel an order. They refuse to refund your purchase price. I was offered a new item, 10%, and 20% refunds in lieu of return. The customer is responsible for the return fee and it would have costed more than $100 to ship a single item to their address in China. Don’t waste your time on this company and if you do, make sure you use a credit card or PayPal to protect yourself!

Awful clothes, nothing like the website.
Website says it's a UK company closing down after 20 or so years in the business. It's not. It's a random Chinese company that send awful quality clothes. Cannot stress how bad the quality is. Do not buy from here!!!!!!!
They have told me I have to pay for tracked shipping back to China and if the package doesn't arrive they won't send any of my money back. They are also using photos from a well-known British fashion influencer to make their clothes seem more legit.

Think twice before ordering from this website. Returns are a nightmare—the address is in China, and even with tracked delivery, they make it nearly impossible to get a refund. I was even asked to enter credit card details just to track my return. The website claims to offer a 100% satisfaction guarantee, but that’s simply not true. Customer service is unhelpful and the whole process feels like a deliberate runaround. Absolutely terrible experience.

DO NOT BUY. This company is an absolute scam. The items are nothing like the clothes advertised and either the wrong item is sent or doesn't arrive at all and you have no chance getting a refund. It is definitely not run by a retiring grandma in the UK as the homepage suggests, but a scam company in China. You will not get the clothes you think you are ordering, and you definitely won't receive any refund. Wish I'd come here first before falling for it!

DO NOT BUY!
Cheap dresses from china! Nothing like on the pictures or as described. Asked for a return and getting no response. Stay away

Absolute scam. All the 5 star reviews here are fake - Quality of clothing is terrible. Website claims its a small local boutique from the UK which it isn't. Dress came straight out of a factory from China - quality is beyond poor.

I ordered a dress three weeks ago. I still haven’t received my order. It meant to be for the wedding I I have been sending emails they do reply, but was the point? The issue still hasn’t been resolved. It’s almost a month. Hopefully, they will give me a refund. Very disappointed

These are bots writing these reviews. I ordered 2 dresses from Livia and what I received was nothing like the photos of the dress advertised. The material was different, the patern was different. It was cheaply made and a horrible knockoff. Not a well made or pretty dress under anyone's standards. To start the dress in the phone had a chiffon overlay and a huge beautiful rose also made with the chiffon overlay material. The dress I received was polyester, no overlay of any sort. Not the same colors of the photo. Not the same pattern. A small pin on fabric flower.The pattern was sewn together so poorly that it totally did not match at the seams of the dress.

I ordered dresses from Livia Boutique and was completely misled by their so-called “30-day 100% money-back guarantee.” The dresses were poorly made, not properly cut, and extremely unflattering.

When I tried to return them, I was told I could only receive 30% of my money back — and that I would need to ship the items to China at my own expense ($70 range), with no guarantee of a full refund even if they were returned.

This is a scam disguised as a return policy, and I would strongly caution anyone considering ordering from this company. I have since filed a dispute with my credit card provider to recover my money.

Would give less than 1 star. Like other recent reviews, this is such a scam. I don't think I've ever written a review like this but it is almost laughable the quality of dress I received. Says it is a $280 dress marked down to $80. I literally wouldn't pay $8 for the dress I received. The cheapest quality. Literally looks like I walked into a store, picked out a piece of the thinest material, and tried to sew something together myself. The string to hold the top up wasn't even connected and I would have to pull it through and put it together myself. Says it's a maxi dress and just goes past by knees. Absolutely nothing like what is pictured. Says 30 day money back guarantee but when I emailed them asking for a refund, they offered for me to keep the dress and only get 10% back. I stated again I wanted a refund, and then they said I could keep the dress and get 20% back. How many times should I have to say I want a full refund because this dress looked like it came from temu or shein and I don't buy those clothes for a reason. This is terrible and I wasted almost $100 with no clue if I'll get anything back. Do not trust them. It's funny they have all these 5 star reviews on their site but there's NOWHERE to write a review under products or on the website.

Product is garbage and they don’t refund as website says. BUYER BEWARE. Scam site.

Awful quality. Awful customer service and as for trying to return they give you an address in china or offer you 30% of your purchase. You can’t warn people on there fb page as they remove your comments. Wish I had read the reviews first instead I’ve paid £55 for a dress that looks like a rag