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Rated 5 out of 5 stars

The service and quality at Liv's second to none. I ordered furniture online and whilst I was a little apprehensive, it exceeded my expectations completely! The quality of the product was incredible, a... See more

Company replied

Rated 5 out of 5 stars

Liv’s go above and beyond. Had 2 small problems with the furniture. Wasn’t serious and just needed a bit of TLC from them. The door need adjusting on the cabinet and had a small mark on the table. I w... See more

Company replied

Rated 5 out of 5 stars

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop….. Fell in love with Sherwood furniture and purchased a dining table and matching unit. The whole experience was sea... See more

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful Shop! So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as s... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(213)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The delivery was a mess

The delivery was a mess. It went to someone else and I had to chase it up.
Price was good but the finishing ( stitching the lining to the back of the table matts very poor.

12 September 2025
Liv's logo

Reply from Liv's

Hi Magdadelana,
Thank you for your feedback. I'm again, really sorry about the delivery, once it's in the hands of the courier it is out of our control. Once our team found out about the delivery, we were quick to dispatch your replacement items.
We will take forward your feedback on the quality of the place mats you purchased and appreciate the time you took to let us know.

I hope this does not deter you from shopping with us in the future.

Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Impeccable

Ordered twice previously due to quality of items perfect for our home. 3rd order slight issue but resolved the same day as delivery with a telephone call even though it had been an online order. Apologetic gift received, unexpected but lovely gesture. Highly recommend Liv's for the quality of items and personal service.

4 October 2025
Unprompted review
Liv's logo

Reply from Liv's

Hi Jane,
Thank you so much for your lovely review! I'm so pleased our team were able to solve the issue straight away for you. I will pass your feedback onto our team and appreciate the time you took to leave such kind words. We look forward to you shopping with us again!

Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Found some lovely pieces for my…

Found some lovely pieces for my bathroom on Liv’s. The ordered arrived really quick and they were packaged beautifully. I will definitely order from Liv’s again!

27 September 2025
Unprompted review
Liv's logo

Reply from Liv's

Hi Vicky,
Thank you for your lovely review! Reviews mean so much for a small business like us!
We look forward to you shopping with us again soon.

Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Lovely quality items at great prices

Lovely quality items at great prices. Fast delivery :)

23 September 2025
Liv's logo

Reply from Liv's

Hi Claire,
Thank you for your 5 star review! I'm so pleased your items arrived quickly and you love them!

Best wishes,
Erin @ Liv's

Rated 4 out of 5 stars

Quick

Quick, efficient and nicely packed

9 September 2025
Liv's logo

Reply from Liv's

Hi Sandra,
Thank you for taking the time to leave such a nice review!
We look forward to you shopping with us again.

Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Fab service

Easy to order, reasonable price and arrived on time. Great service and I love the product I ordered!

12 September 2025
Liv's logo

Reply from Liv's

Hi Deborah,

Thank you for so much for your lovely review.
So pleased you love your items!

Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Returns Experience

I needed to return an online order as I had ordered incorrectly and I rang the store for advice. The person who answered the call was helpful and friendly and told me the exchange was no issue. I visited the shop the next day and all staff were so friendly, helpful and professional. Top class service from a wonderful shop.

26 August 2025
Liv's logo

Reply from Liv's

Hi Dawn,
Thank you so much for your lovely review! I’m so glad your issue was solved quickly and it’s always lovely to hear our team made your experience shopping with us a pleasant one!
Look forward to your next visit!
Best wishes,
Erin @ Liv’s 👋🏻🛍️

Rated 5 out of 5 stars

I ordered a red gingham table runner

I ordered a red gingham table runner, so pleased with it , excellent quality and super fast delivery , would highly recommend

19 August 2025
Liv's logo

Reply from Liv's

Hi Angela,
Thanks so much for your lovely review. This table runner is gorgeous, so glad you love it!
Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Quick delivery of some beautiful…

Quick delivery of some beautiful prints. The frames are gorgeous

Thanks

20 August 2025
Liv's logo

Reply from Liv's

Hi Val,
Thanks so much for your lovely review! So glad your web order arrived safely!
Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Brilliant items and customer service

Ordered a fantastic serving board for my niece’s engagement party. It was posted quickly and when there was an issue with delivery, it was sorted out very quickly and professionally.
Couldn’t recommend them enough. Customer service is second to none and their items are lovely.

8 August 2025
Liv's logo

Reply from Liv's

Hello,
Thank you for your lovely review! I'm so glad we were able to solve the delivery issue quickly!
Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Excellent shopping experience

The goods were well made.They were expertly wrapped .The price was very reasonable.I would absolutely recommend this store.I will purchase from them again.

25 July 2025
Liv's logo

Reply from Liv's

Hi Rhonda, thank you so much for your lovely review! 🎀
Best wishes,
Erin @ Liv’s

Rated 5 out of 5 stars

Very pleased

Very pleased! Frame is great quality and arrived quickly and well packaged. Thanks!

16 July 2025
Liv's logo

Reply from Liv's

Hi Katie,
So pleased your frame arrived safely and you’re pleased with it!
Thank you for your lovely review. 🌷
Best wishes,
Erin @ Liv’s

Rated 5 out of 5 stars

Great service

Great service. Fast delivery

19 June 2025
Liv's logo

Reply from Liv's

Thank you for your 5 star review!⭐️
Team Liv’s

Rated 5 out of 5 stars

Great choice speedy and very efficient…

Great choice speedy and very efficient service.Love the quirky,unique products and staff are always fab.

27 May 2025
Liv's logo

Reply from Liv's

Hi Ruby,
Thanks so much for your kind words! We look forward to seeing you again soon! 🌷👋🏻
Best wishes,
Erin @ Liv’s

Rated 5 out of 5 stars

Support our high street stores.

I adore this business, the shop itself and the website. It is evident that the owners and staff really care about the products they sell, carefully sourced, and how they are presented. Nothing is too much trouble. It offers the service from days gone by much, missed these days.

27 May 2025
Liv's logo

Reply from Liv's

Sue! What a lovely review! Thank you so much for your lovely words, it means the most to all of us!💌 We look forward to your next visit!

Best wishes,
Erin @ Liv’s 🪴

Rated 5 out of 5 stars

A great shop

A great shop, full of not often seen quirky stuff.

7 May 2025
Liv's logo

Reply from Liv's

Hi Paul,
Thanks so much for your lovely review! We are proud of our quirky collection!
Best wishes,
Erin @ Liv’s 🌷

Rated 5 out of 5 stars

Lovely addition to my new kitchen

Lovely addition to my new kitchen - highly recommend - great prices

17 April 2025
Liv's logo

Reply from Liv's

Hi Sarah,
Thanks so much for your lovely review! So glad you’re pleased with your items!
Best wishes,
Erin @ Liv’s 🍓

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