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Rated 5 out of 5 stars

Very efficient service. Quick to respond to messages and delivered very promptly. Everything was well packed and with care. Product was as described online. I would highly recommend the company and w... See more

Company replied

Rated 5 out of 5 stars

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop….. Fell in love with Sherwood furniture and purchased a dining table and matching unit. The whole experience was sea... See more

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful Shop! So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as s... See more

Company replied

Rated 5 out of 5 stars

The service and quality at Liv's second to none. I ordered furniture online and whilst I was a little apprehensive, it exceeded my expectations completely! The quality of the product was incredible, a... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(214)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful homewares and great customer service

Have ordered twice from Liv’s and have been impressed with how quick and attentive their service is. Their homeware is beautifully unique. Recently had a wrong item delivered but they handled it promptly and communication was brilliant.
Items come very well packaged in paper when needed and their items are gorgeous additions to my home. Will continue to shop with them

12 September 2022
Liv's logo

Reply from Liv's

Thank you so much for the 5 star review Nikki. We are delighted to hear that you enjoyed your experience with our web shop. Thank you for your understanding with the item error.
We hope to see you soon!
Jess @ Liv's

Rated 5 out of 5 stars

Ordered on line and picked up very…

Ordered on line and picked up very shortly afterwards at a time convenient for me

6 September 2022
Liv's logo

Reply from Liv's

Thank you so much Catherine for your wonderful 5 star review and kind words. We are glad that you enjoyed your experience with our web-shop. We hope to see you again soon!
Jess @ Liv's

Rated 5 out of 5 stars

Great service

Great service. I did a click and collect. The access to collect was fine and the large package that I had purchased was safely wrapped and placed into the car. The product I purchased is the perfect addition to my home, a solid piece of furniture that makes my home look unique and will last many years.

2 September 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind feedback and 5 star review Richard. We are delighted that you were pleased with the Click & Collect service and that you enjoyed your experience with Livs.co.uk.
Jess @ Liv's

Rated 5 out of 5 stars

Review update

Review update. I was called back by a very help lady. My email had gone into a different email or something. These things happen. She resolved my issue promptly and politely. I will use again

27 August 2022
Liv's logo

Reply from Liv's

Hi Catherine, Thanks so much for updating your review - I'm so glad we were able to rectify the problem for you in the end and that you would trust to use us again.
Kindest, Kate @ Liv's

Rated 5 out of 5 stars

White wicker toilet roll holder

Excellent service. Beautifully presented and packaged and little added extra of sweets and handwritten thank you.
Only criticism is the basket is not white it is more pink/grey. Think that this should be added to this page

22 August 2022
Liv's logo

Reply from Liv's

Thank you so much for the 5 star review Ann. We are delighted to hear that you enjoyed your experience with our webshop.
We are so sorry to hear that the colour of the basket didn't meet your expectations. I am pleased that we could resolve this through our conversation yesterday.
We are grateful for your review and will take your feedback on board.
Jess @ Liv's

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery.
Livs were in touch straight away to arrange delivery at a time that worked for me and it turned up the next week. The guys delivering were friendly and professional, couldn’t have asked for anything else!

22 August 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind feedback and 5 star review Eleanor. We are delighted you were pleased with the delivery service experience and the care taken by our delivery team.
Jess @ Liv's

Rated 5 out of 5 stars

Great quality!

Great quality. Such a nice shop with really quirky pieces. Great service too!

16 August 2022
Liv's logo

Reply from Liv's

Thank you for your 5 star review and lovely words Lindsey. We are glad that you enjoyed your experience with us in store. Jess @ Liv's

Rated 5 out of 5 stars

My item was posted straight away and…

My item was posted straight away and was really well wrapped

3 August 2022
Liv's logo

Reply from Liv's

Thank you for your fab review Paul. We are so glad to hear that you are happy with your purchase from livs.co.uk. Jess @ Liv's

Rated 5 out of 5 stars

I love this shop!

I love this shop! It has so many lovely items of homeware, soft furnishings, accessories and jewellery. I have recently purchased two faux plants which look fantastic and are excellent quality. The staff are really helpful and friendly too. Always a lovely shopping experience.

3 August 2022
Liv's logo

Reply from Liv's

Thank you so much for your lovely words and 5 star review Vanessa. Feedback like this is great to hear. We look forward to seeing you again in store soon. Jess @ Liv's

Rated 5 out of 5 stars

On time delivery

Delivery was made before date/s as stated by seller

2 August 2022
Liv's logo

Reply from Liv's

Thank you for your 5 star review. We are glad that you enjoyed your experience with us at livs.co.uk. Jess @ Liv's

Rated 5 out of 5 stars

Absolutely wonderful so pleased with my…

Absolutely wonderful so pleased with my scandi wax melt burner came quickly beautifully packaged will definitely order again
Many thanks
Nikki munroe

28 July 2022
Liv's logo

Reply from Liv's

Thank you for your lovely review and feedback Nicola! We are so happy to hear that you love your purchase from our web shop. Jess @ Liv's

Rated 5 out of 5 stars

I love this shop

I love this shop! Great products well priced too compared to others. This time we bought small items but the displays are beautiful and we will be back for the bed! The sweet treat in the bag was a fabulous touch. Wonderful service, highly recommended!

26 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much for your lovely words Michelle. Feedback like this is so lovely to hear. We look forward to seeing you again soon. Jess @ Liv’s

Rated 5 out of 5 stars

The staff in Liv’s are incredibly…

The staff in Liv’s are incredibly friendly and helpful and it made my shopping experience really enjoyable.
They went above and beyond by emailing me some information about the lovely sweets that they packed in my shopping and I’m eternally grateful for that.
Thank you ladies, I will definitely be back and thoroughly recommend shopping here for anyone wanting great products and service.

24 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Thank you so much for your lovely words Helen. We are so happy that you enjoyed our Liv's sweets and your experience in store.
We look forward to seeing you in store soon.
Jess @ Liv's

Rated 5 out of 5 stars

Very nice shop

Very nice shop, products are very unique, brought some bits and definitely will go back.

24 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Thank you so much for your fab five star review Dana. We look forward to seeing you in store again soon!
Jess @ Liv's

Rated 5 out of 5 stars

Table was perfect and the delivery guys…

Table was perfect and the delivery guys assembled it in minutes and made sure not to damage the floor in doing so by putting a sheet down.

15 July 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind feedback Martin. We are delighted you were pleased with the care taken by our delivery team, and that you love your new table.
Kate @ Liv's

Rated 5 out of 5 stars

I love this shop its full of beautiful…

I love this shop its full of beautiful items to buy. I recently purchased an egg chair of excellent quality. The staff were very helpful, even showing us how to put it together. Customer service is brilliant and staff are very friendly and welcoming. I will definitely be back in there soon for a mooch.

13 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Thank you so much for your lovely words Charlie, feedback like this is so wonderful to hear! We are so happy that you love your egg chair.
We look forward to seeing you in store soon.
Jess @ Liv's

Rated 5 out of 5 stars

I love this shop

I love this shop! It always has beautiful things to look at and covet at really good prices. I am not necessarily a regular customer because I don't go into Solihull that often but when I do I always go. I've bought bits and bobs as well as ordered a bespoke item. My experience is always the same, quality goods with quality service at good prices. And, today with my purchase I got sweeties! What's not to love! Thank you ladies for a lovely shopping experience!

11 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Hi Clair, Thank you for the lovely review of our shop and your experience with us. We hope to see you in store again soon!

- Gina @ Liv's

Rated 5 out of 5 stars

Fabulous items and service

I ordered two kimonos. Both were very good value. I returned one of them to the store as it was unsuitable, colour wise and replaced it with another one. The staff are very friendly and helpful and the store is packed with fabulous fairly priced things.

10 July 2022
Liv's logo

Reply from Liv's

Hello Gina,

Thankyou for your kind words about our service when you had an exchange to complete, and your experience with us. Thankyou for taking the time to review us, it means a lot!

- Gina @ Liv's

Rated 5 out of 5 stars

A real beauty

Absolutely love this shop. Dressed beautifully inside and fantastic items for the classy home look. Good quality too :)
Staff are really friendly & helpful.
Have bought many items on our few visits. We will be back lol.

10 July 2022
Unprompted review
Liv's logo

Reply from Liv's

Hello Robert,

Thankyou so much for your review and kind words about the shop especially the merchandising, its a huge team effort and your words mean a lot, thankyou! We hope to see you again soon !

- Gina @ Liv's

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