Lloyds Bank Insurance Reviews 

8,132
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward and quick user experience, finding the website easy to navigate for policy setup. Many people found the pricing competitive, offering good value and often beating previous quotes, making it an affordable choice. The staff are frequently commended for their helpfulness, knowledge, and patience, contributing to a positive overall service. However, some customers noted that renewal quotes were occasionally higher than expected or less competitive. A few people also felt the service was unsatisfactory, mentioning concerns with staff knowledge or handling of specific situations.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding competitive rates and good value... See more

User experience

Customers had positive experiences with user experience, finding the process simple, straightforward, and... See more

Service

Clients share positive opinions on service, often highlighting the straightforward and speedy process of... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, professionalism, and... See more

Website

Reviewers mention positive feedback about the website, highlighting its clarity and ease of use for obtaining... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more

Company replied

Rated 5 out of 5 stars

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more

Company replied

Rated 5 out of 5 stars

Had already gauged the price range from comparison sites, then looked at Lloyds having had a leaflet about the insurance in the post a few months ago. Was pleasantly surprised at how competitive it wa... See more

Company replied



Company details

  1. #49 of 137 best companies in Insurance company
  2. #19 of 68 best companies in Car and Motor Insurance Agency
  3. #8 of 50 best companies in Bank
  4. #17 of 44 best companies in Home Insurance Agency
  5. #46 of 53 best companies in Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.7

All reviews

(8,132)

3,308 reviews in the last 12 months

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Rated 1 out of 5 stars

Van insurance

Van insurance, I was on holiday and I went around the corner at hit some breeze blocks ,I had the van repaired quickly because I was on holidays and needed the van ,now lloyds are saying because I paid for the repair its tuff they will not contribute to the repair

27 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr John,

I'm sorry to hear that you're unhappy with our Claims Team.

I've requested more information from you & once you reply, we can look into this for you.

Thanks,

Emma
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Elaine,

We're so glad to hear that you are happy with the price that we offered. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

The whole experience was so easy and…

The whole experience was so easy and the price was spot on

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi George,

We're so glad to hear that you are happy with the price that we offered for your policy. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

I was looking for car insurance

I was looking for car insurance. Lloyds were just one of a list offering the same cover and price.
Just the fact I have a bank account with Lloyds. As a bank I dont rate them very highly as all they are looking for is profit, profit and more profit. Hence branches being closed all the time, using the excuse customers want to use the app. How many customers were asked that question. >/???>

12 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

We appreciate you taking the time to share your feedback regarding your car insurance and your bank account.

We understand the concerns that you've raised about branch closures. We are always reviewing our services to ensure we meet the evolving needs of all our customers.

Thank you for the feedback and take care.

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Excellent value

Excellent value, included lots more extras

8 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Caroline,

We're so glad to hear that you are happy with the extra benefits of our policy. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very good saved

Very good saved £££ easy to apply .

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mike,

We're so glad to hear that you were able to save money by choosing our policy. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

All good .

All good .. simple process and helpful staff.

30 June 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Darren,

We're so pleased to hear that you found our process simple and our staff helpful. Thank you for sharing your positive experience with us!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 1 out of 5 stars

Having been insured for Buildings and… Contents

Having been insured for Buildings and Contents with the Halifax for decades I was only made aware that there is a huge difference if you do not have ‘emergency’ cover when I had an emergency. My hot water cylinder leaked on Sunday morning, badly, and when I rang for assistance was told as you don’t have ‘emergency’ cover you can go whistle. I have now added emergency cover - which is like closing the stable door after the horse has bolted. Paid an extortionate amount for an emergency plumber - thinking I had covering insurance - only to find my existing policies do not cover the cost of emergency trades. Wish I had been made aware in the preceding decades. I automatically renew my policies - so much for being a loyal customer. You don’t problem solve/find your policy documents in the thick of the house turning into a waterfall

26 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Irene,

Thank you for your review. We're sorry to hear about the experience you had following the leak from your hot water cylinder and appreciate how stressful it must have been dealing with water entering your home.

We understand your disappointment regarding the emergency assistance element of cover. While emergency call-out services are only available if Home Emergency Cover has been added to the policy, if you've suffered damage to your home as a result of the leak, you may be covered under the Escape of Water section of your home insurance policy and can submit a claim for any insured damage caused.

If you haven't already done so, please get in touch with our claims team who will be happy to discuss your circumstances and explain what may be covered.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

I asked for a call back and it happened…

I asked for a call back and it happened within a minute I spoke to a nice lady which makes all the difference to me and we set it up over the phone my dog has only just turned two and my tesco insurance went up £20 . The Lloyd's insurance is a fair bit more expensive but there's a 5k more cover I've got a staff the latest of many over my lifetime my last two never needed a vet I don't mind paying for hopefully something I'll never need

16 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi David,

Thank you for your review and positive feedback. We're glad you were pleased with our response time and product offering.

Regards

Liam - Lloyds Pet Insurance

Rated 4 out of 5 stars

I was waiting on my renewal price off…

I was waiting on my renewal price off my car insurance and got it through and was way to expensive so shopped around and my god found a awesome price from Lloyd's car insurance wow what a big difference so told my old insurance try and match Lloyd's but no were near so I was very happy with Lloyd's car insurance so thankyou very happy with what am saving with Lloyd's car insurance 😀

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Adrian,

We're so glad to hear that we could offer a competitive price for your insurance. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

The person I spoke to was very helpful…

The person I spoke to was very helpful and dealt with all the necessary change of address within Lloyds Bank.

21 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi EME,

We're so glad to hear that our team member was very helpful and efficiently managed your change of address. We appreciate your positive feedback.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Home insurance policy with Lloyds

Taking out the policy was very easy to understand avery user friendly. The time it took to complete was also good.

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr Kite,

We're so pleased to hear that you found the process of setting up your policy straightforward and user-friendly. Thank you for your positive feedback!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Good I wanted a quate on van insurance…

Good I wanted a quate on van insurance but they said they cannot insure it why

17 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mark,

We can offer a quote for van insurance. If you go to www.lloydsbank.com/insurance/van-insurance it will give you the option to get a quote.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

The online process was simple

The online process was simple, the language used was in Plain English and jargon-free and the cost the insurance very reasonable.

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Peter,

We are so pleased to hear that you found our online process simple, clear, and that the cost of your insurance was very reasonable.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

Car insurance

It was easy to deal with online and the policy was easy to adjust. Plus being on the online app is a plus too

15 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

We're so glad to hear that you found it easy to manage your policy online. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

It was easy to answer the questions

It was easy to answer the questions

16 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Velsha,

We're so glad to hear that you found it easy to answer the questions online. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

I was taken aback when the person who…

I was taken aback when the person who answered spoke in perfect english .I found this most reassuring and confident enough to take out the insurance,the gentleman was considerate and very helpful to my request .Thank you.

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Nigel,

We're so pleased to hear that your experience was reassuring and that our team member was able to assist you so effectively. It's wonderful to know you felt confident taking out the insurance.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

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