Lloyds Bank Insurance Reviews 

8,050
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward and quick user experience, finding the website easy to navigate for policy setup. Many people found the pricing competitive, offering good value and often beating previous quotes, making it an affordable choice. The staff are frequently commended for their helpfulness, knowledge, and patience, contributing to a positive overall service. However, some customers noted that renewal quotes were occasionally higher than expected or less competitive. A few people also felt the service was unsatisfactory, mentioning concerns with staff knowledge or handling of specific situations.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding competitive rates and good value... See more

User experience

Customers had positive experiences with user experience, finding the process simple, straightforward, and... See more

Service

Clients share positive opinions on service, often highlighting the straightforward and speedy process of... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, professionalism, and... See more

Website

Reviewers mention positive feedback about the website, highlighting its clarity and ease of use for obtaining... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more

Company replied

Rated 5 out of 5 stars

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more

Company replied

Rated 5 out of 5 stars

Had already gauged the price range from comparison sites, then looked at Lloyds having had a leaflet about the insurance in the post a few months ago. Was pleasantly surprised at how competitive it wa... See more

Company replied


Company details

  1. #46 of 137 best companies in Insurance company
  2. #18 of 68 best companies in Car and Motor Insurance Agency
  3. #8 of 50 best companies in Bank
  4. #17 of 44 best companies in Home Insurance Agency
  5. #46 of 52 best companies in Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
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1-star

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4.7

All reviews

(8,050)

3,428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Trying to get a simple policy…

Trying to get a simple policy certificate. Spent hours on calls. Lots of promises to get this done. 2 weeks and couting - and still no certificate. Utterly useless.

23 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sean,

We sincerely regret the extended delay in receiving your policy certificate and the frustration this has caused. We will be contacting you
for more details, where possible, please include your policy number as the reference number. (Please note the email you receive will be from Trustpilot and not Lloyds Bank).

Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

I was very happy with the price paid

I was very happy with the price paid, and especially as I could receive my documents through the post.

1 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello there,

I'm glad you're happy with your price - we love to see feedback like yours.

Have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy to set up simple instructions to…

Easy to set up simple instructions to follow

11 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello James,

Thanks for leaving such a great review!

I'm glad to see buying your Lloyds policy was quick and easy - this is what we like to see.

Hope you have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

Clear directions for signing up

Clear directions for signing up

2 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Diane,

We're happy to hear that our sign-up process was clear for you. We appreciate your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to use and quick to acknowledge

Easy to use and quick to acknowledge

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Mike,

Thanks for leaving such a great review!

I'm glad to see buying your Lloyds policy was quick and easy - this is what we like to see.

Hope you have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Easy website and competitive prices

Easy website and competitive prices

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Jon,

I'm glad you're happy with your price and the online service- we love to see feedback like yours.

Have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Lloyd’s changing

Yes Lloyd’s done well hopefully your looking after your customers and backing them as an old customer I was giving up with Lloyd’s May be you are changing

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Anthony,

We're truly happy to hear that you've noticed positive changes. We are continuously working to improve our services and ensure we are always backing our valued customers. Thank you for your kind words and continued support.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Fast, simple and affordable

Fast, simple and affordable.

20 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello there,

I'm glad you're happy with your price and the service- we love to see feedback like yours.

Have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Home Insurance

After applying, very quick response and hassle free. I also bank with Lloyds, so I have great confidence with the brand

10 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are delighted to hear about your positive experience with our quick and hassle-free service.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Insurance switch

It was easy to do on line. Cheaper than the company I was with.Ins

18 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jane,

We're so pleased to hear that you found our online process easy and that our pricing was more competitive than your previous insurer. Thank you for your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

No extra to pay monthly

I chose Lloyds as I like to pay monthly, and they don’t charge extra to do that. The cover is as good as other companies. Happy with choice.

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're delighted to hear that our monthly payment option and competitive coverage meet your needs. We appreciate you choosing us and are glad you're satisfied with your decision.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 1 out of 5 stars

Could not talk to people to request…

Could not talk to people to request simple actions, 30 minutes on the phone before I spoke to someone

17 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Karl,

We appreciate your feedback and regret the long wait times you experienced.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE, VERY GOOD QUOTE

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Alan,

I'm glad you're happy with your price and the service- we love to see feedback like yours.

Have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Changing to Lloyd's house insurance.

Firstly, is was more than half the price of my Aviva renewal proposal and secondly it was very easy to get exactly the cover i required.

12 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are so pleased to hear that you found our pricing competitive and that it was easy to get the exact cover you needed.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very easy and clear information

Very easy and clear ino

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Brenda,

We're so glad to hear you found everything clear and easy. We appreciate your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Great price

Great price, very easy to set up, got everything l wanted and it compared with my old company 100% , plus l saved over £50 by switching 😋

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're so happy to hear you found our setup easy and that we could help you save money. We appreciate you sharing your positive experience with us.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Very straightforward.

Very straightforward.

11 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Jan,

Thanks for leaving such a great review!

I'm glad to see buying your Lloyds policy was quick and easy - this is what we like to see.

Hope you have a great day.

Jonathan

Lloyds Bank Motor Insurance

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Mr Hopkins,

Thanks for leaving us a review.

It's great to hear you're happy with the quote we've been able to offer.

Thanks for choosing us, and take care.

Rachel
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

It was quick and easy to set up

It was quick and easy to set up. All the information was easy to understand it covers all my needs.
I received my documents in 3 day.
All the in's and out are easy to understand.

22 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Kevin,

We're so pleased to hear that setting up was quick and easy for you, and that the information provided was clear and met all your needs. It's great to know you received your documents promptly.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

The app made it easy to enter the…

The app made it easy to enter the information required and the price is competitive

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Reginald,

Thanks for taking the time to leave us a review.

We're glad to hear the process of setting up your policy was simple, and that you're happy with the quote we were able to offer.

Thanks for choosing us!

Rachel
Lloyds Bank Motor Insurance

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