Lloyds Bank Insurance Reviews 

7,962
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent pricing, often finding quotes significantly cheaper than competitors. The online user experience is consistently praised for being straightforward and intuitive, making the process of obtaining insurance smooth. Many people also commend the staff for their helpfulness, knowledge, and patient approach, providing clear information and support. However, some customers noted concerns regarding renewal pricing, finding existing customers sometimes faced significantly higher quotes than new customers or comparison sites. A few people also felt the service was occasionally unsatisfactory, describing interactions as stern or unprofessional, with operatives lacking detail.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding the quotes reasonable and competitive, often... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that transactions are... See more

Service

Users describe positive interactions with service, with many reviewers finding the process quick and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate for various tasks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more

Company replied

Rated 5 out of 5 stars

Had already gauged the price range from comparison sites, then looked at Lloyds having had a leaflet about the insurance in the post a few months ago. Was pleasantly surprised at how competitive it wa... See more

Company replied

Rated 5 out of 5 stars

I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds... See more

Company replied


Company details

  1. #47 of 136 best companies in Insurance company
  2. #19 of 69 best companies in Car and Motor Insurance Agency
  3. #8 of 50 best companies in Bank
  4. #17 of 44 best companies in Home Insurance Agency
  5. #44 of 51 best companies in Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

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1-star

Asks customers to review

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4.7

All reviews

(7,962)

3,340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The response back from email was not…

The response back from email was not helpful just rude . Because I didn’t realise the online form had automatically
Put I had ten years no claims but I only had 3 years ? So cost me loads more money would of beeen cheaper to stay with direct line really annoyed

1 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Nick,

Thanks for taking the time to leave us a review.

I have reached out to you via email to hopefully provide more information.

Kennedy,
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

House insurance changes easy online

Surprisingly easy to make changes to our house insurance policy online

15 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Graham,

We are so pleased to hear that making changes to your house insurance policy online was a surprisingly easy experience for you. We appreciate you sharing your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

Pleasantly surprised

It was quick and easy to follow. We were rather apprehensive about doing it on-line. Being pensioners we are still not altogether comfortable with the internet, but we were pleasantly surprised.

3 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Anthony,

We're so glad to hear that the online process was quick and easy for you to follow. It's wonderful that we could provide a pleasant surprise and make you feel more comfortable with using the internet for our services.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello

We're so glad to hear that you found the process of getting insured straightforward and easy. We appreciate your positive feedback!

Take care.

Richard.

Rated 5 out of 5 stars

Affordable Comprehensive Car Insurance

Took five minutes to get a quote that was half the price of my previous insurance provider, whilst still providing all of the options I needed. The compulsory excess was a little high, but not enough to diminish the quality of the product and easy process of securing new insurance.

12 July 2026
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Reply from Lloyds Bank Insurance

Hello

We are so pleased to hear that securing a quote with us was a quick and easy process, and that we could offer such competitive pricing while still meeting your needs. We appreciate you highlighting the compulsory excess and are glad it didn't detract from your overall positive experience. Thank you for your feedback!

Take care.

Richard.

Rated 5 out of 5 stars

Attentive company

I sent an email explaining my concerns and they responded promptly.

10 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello

We're glad we could promptly address your concerns. We appreciate you reaching out and sharing your positive experience with us.

Take care.

Richard.

Rated 4 out of 5 stars

Easy set up

Easy set up, much cheaper than alternative quotes

7 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello

We're so glad you found our setup process easy and our pricing competitive compared to other options. We appreciate your positive feedback!

Take care.

Richard.

Rated 5 out of 5 stars

Really easy to do on my phone .very…

Really easy to do on my phone .very good service and very pleased with price . Much better than my old company because they always charged more when you paid by monthly instalments

2 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Marina,

We're so pleased to hear that you found our service easy to use on your phone and that you're happy with the price. It's great to know we offer a better experience compared to your previous provider, especially regarding monthly payments.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easier to do on line with assistant

Easier to do on line with assistant, help was available if i needed it which i did to guide me through setting up the link to proceed with filling in the online form for home insurance.

26 June 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We are delighted to hear that you found our online process easy and that our assistance was helpful in guiding you through setting up your home insurance application.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to understand purchasing website

Easy to understand purchasing website. Very good structure of product in terms of bronze, silver and gold. Good set of questions that lead you through the purchase decision and good review/check that you had chosen the right level of cover.

3 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

It's wonderful to hear that you found our website easy to use and our product structure clear. We're glad the questions helped you make an informed decision about your cover level.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Really easy to apply for and well…

Really easy to apply for and well priced.

3 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Michael,

We're so glad you found our application process straightforward and our pricing satisfactory.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Pleased with the simplicity

Pleased with the simplicity of the application and price.

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Eric,

We're so happy to hear that you are pleased with how straightforward our application is and that you're happy with the cost.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to set up

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Susan,

We're so glad to hear that you found the setup process straightforward. We always aim for ease of use, and your feedback is truly appreciated.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy and quick

Easy and quick

13 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Thanks for leaving a 5 Star review, we appreciate the positive feedback.

Regards,
Greig - Lloyds Bank Life & Critical Illness Insurance

Rated 5 out of 5 stars

Easy to get a quote and easy to pay

Easy to get a quote and easy to pay

1 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Clinton

Thank you for taking the time to leave us a review.

We're really pleased to hear that it was such an easy process and we hope you have a lovely day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Great service happy with insurance

Great service happy with insurance

9 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Gary

Thank you so much for leaving a review.

We're really pleased to hear about your positive experience and that you received great service!

We hope you have a brilliant day.

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Competitive pricing and very easy to…

Competitive pricing and very easy to fill out details online

1 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Andy

Thank you for taking the time to leave us a review.

We're really pleased to hear that it was an easy process and that you're happy with the competitive price that we were able to offer!

We hope you have a lovely day.

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

A nice easy no hassle welcome to your…

A nice easy no hassle welcome to your insurance services

13 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Vince,

We're so pleased to hear that you had such a nice, easy, and hassle-free welcome to our insurance services. Thank you for sharing your positive experience!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi CJ,

We appreciate your feedback regarding the clarity of our options. We are always working to improve our offerings.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

I've been with Lloyds for 54yrs and…

I've been with Lloyds for 54yrs and always been very happy wirh the service. Obviously I am elderly now , Clare was very patient with me and I was extremely grateful.

2 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Scherie,

We're so pleased to hear about your long-standing positive experience with us. It's wonderful that our team member was patient and helpful.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

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