Local Student Storage Reviews 81

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

We just had our items collected today and fingers crossed everything will be okay. Harry in the office is responsive, however, the collection was a bit stressful because the message they send you that... See more

Rated 5 out of 5 stars

I highly recommend LSS, they're really reliable and hassle-free. Their booking system for collection/drop-off is simple, and the team is reliable and kind. I used them twice, once just for storage a... See more

Rated 3 out of 5 stars

The experience I had with local student storage was a mixed bag. On the one hand they were mindful enough to provide an extra box, which I needed, and communications were mostly swift and efficient. H... See more

Company replied

Rated 5 out of 5 stars

I was really nervous when I first signed up because I had never done this before. However, right from the beginning with a really easy-to-follow website, LSS was really helpful. It's the small things... See more

Company details

  1. Logistics service

Written by the company

'We are a student-led storage company that was set up with the aim of providing an affordable & personable service for students that either aren't able or don't want to take all of their belongings home over the Summer months. We provide boxes for you to pack your items into, we then return to collect your items, store them over the Summer and return them right to your door when you get back to university!'


Contact info

4.1

Great

TrustScore 4 out of 5

81 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

So far so good…

We just had our items collected today and fingers crossed everything will be okay. Harry in the office is responsive, however, the collection was a bit stressful because the message they send you that they are on their way comes via email not text. That was a problem. They should do both because we missed the email (who is constantly checking email?). My son had put all the boxes in the entry of the building and ran out briefly to grab lunch. Sure enough in the 30 minutes he was out, they came and took everything. He returned to see everything gone and got nervous. Anyway, a text would have eliminated that problem. They will store for 4 months and we will see how the delivery goes. For now 4 stars. If we get it all safely, we will add the 5th star.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic post collection, better competition anywhere else

They cost way more than the competition when it comes to delivery, say they have flexibility until you are locked into a contract and magically there is no more flexibility, and ship THE WRONG ITEMS to the delivery address. They never sent the tracking number, they were slow to reply via email about when it would be shipped, and shipped the wrong item WITHOUT PROTECTION. I had to correct the delivery instructions and address on my end as they said "they could not do it on their end".

They are good in communication with pick up and accomodating changes to packing and collecting, but after it's in the warehouse you are ignored from any assistance or help, even when I am actively trying to provide help such as delivery instructions and help with identification and other documents. If you want your items back in one piece, choose another service.

5 September 2025
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Hi Carl,

Thank you for taking the time to share your feedback. We're really sorry to hear that you had a frustrating experience with your delivery, and my apologies for the delay in responding to this review.

We take issues like this very seriously, especially when it comes to the safe return of students’ belongings. While we’re glad to hear that the collection process went smoothly, the problems you’ve described with the delivery, communication, and tracking are not the level of service we aim to provide.

We would really like to investigate what happened here and work towards resolving this for you. In particular, we’d like to review the delivery details and understand how the incorrect item may have been sent so we can put things right and ensure this doesn’t happen again.

Please could you email us at info@localstudentstorage.com with your name and order details so we can look into this immediately? Our team will prioritise this and get back to you as quickly as possible.

We genuinely appreciate you bringing this to our attention and hope we can resolve the issue for you.

Best regards,
Harry

Rated 5 out of 5 stars

Local Student Storage was nothing short…

Local Student Storage was nothing short of so obliging and in every way accommodated any changes and needs I had as a student who needed to store their belongings over the summer! They were prompt and efficient in their correspondence and services and I would always be inclined to request their services that assure the same level of action!

7 September 2024
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Thank you so much for the review, Harnoor! We're so glad that you enjoyed our service, and we hope to be able to help again next summer! Enjoy your upcoming year at uni :)

Rated 5 out of 5 stars

5 Stars

Great Job!!

3 September 2024
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Thanks for the review!

Rated 5 out of 5 stars

Professional

Professional, efficient team. Handled belongings with care. Arrived on time, finished job promptly. Clear, concise communication. Fair, transparent pricing. Stress-free experience, would use again.

1 September 2024
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Thanks for taking the time to leave a review, it's much appreciated!

Rated 5 out of 5 stars

Prompt and efficient team packed…

Prompt and efficient team packed belongings precisely. Clear and thorough communication put me at ease. Carefully transported items and unpacked timely. Impressive organization made moving stress-free. Highly satisfied and would recommend for relocation help.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Seamless and stress-free process

Seamless and stress-free process. Professional, efficient team. Great care of my belongings. Surprised by speed of move. Highly recommend for relocation help.

2 August 2024
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Thanks, Akash!

Rated 5 out of 5 stars

Belongings handled with care and…

Belongings handled with care and efficiency. Clear and timely communication. Reasonable pricing, no hidden fees. Friendly and helpful staff. Extremely satisfied with service.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Clean and organized storage facilities

Clean and organized storage facilities. Top-notch security for peace of mind. Belongings kept safe and secure. Helpful and accommodating staff. Smooth and hassle-free process. Highly recommended for trustworthy storage solution.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful movers ensured a…

Incredibly helpful movers ensured a smooth transition. Courteous and careful with our belongings. Organized and efficient, great communication. Highly recommend for relocation assistance. Top-notch crew, fantastic experience.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Incredibly accommodating staff

Incredibly accommodating staff. Quick responses to questions and concerns. Professional, efficient, stress-free move. Attention to detail, open to last-minute changes. Positive experience, highly recommend. Dedication to customer satisfaction sets them apart.

1 September 2024
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Thank you, Ayush! We're glad to have been able to help you this summer :)

Rated 5 out of 5 stars

The team arrived promptly and packed…

The team arrived promptly and packed belongings efficiently. They handled furniture and fragile items with precision. The moving process was seamless and stress-free. The storage facility was secure and well-maintained, providing peace of mind. Highly recommend for relocation and storage solutions.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service at an unbeatable…

Exceptional service at an unbeatable price. Professional, efficient team. Items handled with care. Lifesaver to have belongings stored for the summer. Highly recommend to any student. Trustworthy and reliable, exceeded expectations.

25 August 2024
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Thanks for the review, Mo

Rated 5 out of 5 stars

Clean

Quick access to items. Clean, well-maintained facility. Efficient staff. Hassle-free storing and retrieving. Appreciated security measures. Highly recommend for short-term storage.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Competitive pricing fit my budget…

Competitive pricing fit my budget perfectly. Efficient, friendly team handled my belongings with care. Made moving easier. Highly recommend their affordable, reliable services. Job well done, thank you!

29 August 2024
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Thank you, Jovan!

Rated 5 out of 5 stars

Exceptionally secure facilities for…

Exceptionally secure facilities for storing your belongings. Clean, well-maintained, and offer peace of mind. Friendly, helpful staff make storage process smooth. Convenient access and strong security measures in place. Competitive pricing and flexible storage options available. Highly recommended for reliable and secure storage solution.

22 June 2024
Unprompted review

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