Local Student Storage Reviews 81

Great storage experience! The whole process was smooth, boxes came on time with a pen and were returned on time. All very easy

LSS has had my back in a pinch numerous times. They are incredibly prompt and efficient with scheduling and arrival. Each time, my things were carefully packed and received in great condition. Most recently, Harry helped me and he was nothing short of professional, personable, and attentive. He packed my belongings to be shipped back to the U.S. and was kind enough to send pictures of items that would be unnecessary or heavy. He went above and beyond in offering to donate those items since I cannot. Cannot recommend LSS more for any St. Andrews students (or beyond!) Cheers :)

I cannot recommend this company enough! Extremely professional, friendly, reliable and efficient.
I have used them for several years and they have packed for us ,stored safely our belongings and shipped some of our more expensive items to London.
It is a company that definitely makes everything stress free!
Thank you .
Mrs Dejahang

I was very impressed with the service provided by Local Student Storage. Flawless from start to finish- would highly recommend. They are very attentive to emails, provide realistic timings and most importantly; every item was taken care of to a professional standard. One item in particular, they allowed me to store (which most storage companies wouldn't) was my intercooler for my 1994 Porsche 911.

Never been able to store my tennis and rowing gear so easily. Highly recommend, I spoke with the founder himself and he was extremely kind and understanding and worked extraordinary hours to facilitate my request. I fully recommend this service to any student and / or faculty member.

LSS was so convenient and affordable! The staff was friendly and accommodating I felt very comfortable leaving my belongings with them over the summer.

Found the website and booking very easy to use when booking for my daughter, and they accommodated a couple of oversized items including a piano. All her belongings were returned as they were collected.

Best storage company in St Andrews - super helpful on the end of the phone when I needed my boxes delivered earlier than my arranged delivery date and super helpful guys delivering them. Thanks so much for your help!

My daughters collection was a day late with the result she had already flown home. They left items behind in her accommodation and had to do a return trip. Delivery now also a day late, so far….. so have a daughter in a flat with no beddings utensils and minimal clothing. No e-mail thé day before on either occasions as promised and only an email on day stating they would be late. Have been unable to contact them by telephone on both occasions collection and delivery. Also no reply to messenger message. Communication terrible and service terrible only redeeming feature is the easy to use website.

Harry was very apologetic, agreed my complaint was justified and promised to work on communication issues, he also agreed to the refund requested. They ensured my daughter had her boxes the next morning before she had to leave for an appointment. However when checking the delivery 4 boxes were missing. another apologetic email and text promising to locate the boxes that day and get them delivered ASAP. One full working day later not even and update received to say they have located the boxes. Once again feeling disappointed, let down and now angry

Excellent communication and follow-through. Harry and his team were honest and flexible with our changing schedule.
We asked for delivery to be in Edinburgh and the storage arrived 2 minutes after we did. Thank you!

Used them for the first time, great website which allowed me to change all details about my booking with the touch of a button. Very friendly customer service, and items collected at the exact right time!

Terrible service. Not customer centred at all. Communication last minute. Delivered in the end but most stressful time. Did give discount however but didn't make up for 2 days of complete stress.
Thank you for your response. I suggest it would improve your service if you could given some idea of time don't expect it to be precise but waiting between 12.30 and 18.00hrs was a bit much.

Excellent service! Costs are reasonable and the luggage was collected and delivered (in Durham) on the scheduled dates. In fact, two days before the delivery date, we asked if the luggage could be delivered the very next day, and the response was "No problem"!

We had also overestimated the number of cartons that would be required, and the refund process was painless -- the person collecting the luggage reported the number of cartons returned (with a copy of the notification to me), and we got the refund a few days later.

The quote and booking system is simple and straightforward, with just one set of prices, and no separate or hidden charges.

Customer service is also brilliant -- very quick response to all queries, whether by email or web chat.

Will definitely use this service again at the end of this academic year!

The packing service was excellent and the staff were very friendly and easy to communicate with.

Great service for a full packing and storage job! Thank you so much for all of your help!

Thanks to the team at local student storage. Really helpful from start to finish

Second time using their service!
Harry was very helpful with my requests that was not found on the website and his replies were prompt. Very friendly and helpful.

The driver who came to pack my stuff was very helpful. He took care of everything! And Harry was of immense help too! His responses were very quick and he helped clear all my doubts and understood my points too. Would recommend (a bit pricey though)

LOVE, LOVE, LOVE Local Student Storage! My friends recommended them to me and I've always had a pleasant experience with them.

Everyone is always so helpful and friendly.

Great experience that was efficient whilst reasonably priced. Will definitely use again in the future!