Local Student Storage Reviews 81

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

We just had our items collected today and fingers crossed everything will be okay. Harry in the office is responsive, however, the collection was a bit stressful because the message they send you that... See more

Rated 5 out of 5 stars

I highly recommend LSS, they're really reliable and hassle-free. Their booking system for collection/drop-off is simple, and the team is reliable and kind. I used them twice, once just for storage a... See more

Rated 3 out of 5 stars

The experience I had with local student storage was a mixed bag. On the one hand they were mindful enough to provide an extra box, which I needed, and communications were mostly swift and efficient. H... See more

Company replied

Rated 5 out of 5 stars

I was really nervous when I first signed up because I had never done this before. However, right from the beginning with a really easy-to-follow website, LSS was really helpful. It's the small things... See more

Company details

  1. Logistics service

Written by the company

'We are a student-led storage company that was set up with the aim of providing an affordable & personable service for students that either aren't able or don't want to take all of their belongings home over the Summer months. We provide boxes for you to pack your items into, we then return to collect your items, store them over the Summer and return them right to your door when you get back to university!'


Contact info

4.1

Great

TrustScore 4 out of 5

81 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great service

Great service, fair prices and efficient pick up and delivery. Will definitely use again

21 June 2021
Unprompted review
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Reply from Local Student Storage

Thanks, Adam

Rated 5 out of 5 stars

Extremely helpful service

Extremely helpful service, would recommend to all.

The website was incredibly user friendly and comprehensive, the team were always a call or an email away.

Will be using them again!

21 June 2021
Unprompted review
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Reply from Local Student Storage

Thanks for the kind review!

Rated 5 out of 5 stars

Brilliant - 10/10!

Website was easy to use, LSS very helpful and informative and boxes picked up and dropped off right on time!

21 June 2021
Unprompted review
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Reply from Local Student Storage

Thanks, Andrew. Much appreciated.

Rated 5 out of 5 stars

Excellent

All aspects of using Local Student Storage has been easy, extremely professional and I wouldn’t use any other storage business.

21 June 2021
Unprompted review
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Reply from Local Student Storage

Thank you!

Rated 5 out of 5 stars

10/10 recommend

LSS were extremely helpful on short notice. Will use again, and would recommend!

21 June 2021
Unprompted review
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Reply from Local Student Storage

Thanks, Harper!

Rated 2 out of 5 stars

Cheap and efficient service, but maybe too efficient

This service deserves a high rating for several reasons. It's undoubtedly cheap and affordable, the custom er service response time is quick, the website is easy to navigate and understand and they offer the full "package" of moving out, i.e. packing, removal, transportation, summer holiday storage and return of belongings to the same or a new location. And the packing job is done quickly. Very quickly. Almost too quickly in my experience.

I'm an International student, and due to corona I was unable to leave my country to go and pack my stuff myself. So I hired Local Student Storage to do the packing for me. About a week after this service had removed my belongings I received an e-mail from the University saying there was still stuff in my room. I got them to send me some pictures of my room and it turned out that the ones who did the packing had simply overlooked several items including a fancy shaving kit, several IKEA storage boxes and priceless personal belongings fixed to a corkboard. I had to get the Uni to send me the things left behind that I valued most. International shipping and customs fees took their toll on my bank account...

It is a really great service in many ways, but I would ask the packing personell to slow down a bit whilst packing, to make sure every item is packed and accounted for.

21 June 2021
Unprompted review
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Reply from Local Student Storage

Hey Sondre,
Thank you for the review and the kind words regarding the platform and customer service. I am sorry that there were items left behind when we undertook the packing job - this shouldn't have been the case. However, I would add that we were not notified of this and we would have returned to collect these items free of charge. I shall reach out to you personally to see if there's anything we can do to rectify this.
Best,
Harry

Rated 4 out of 5 stars

Fab service

They understood my urgent circumstances and picked up the boxes closer to me, for which I am so grateful. Very professional, driver wasn’t answering his phone and boxes were brought late, but overall a great service considering the circumstances!

21 June 2021
Unprompted review
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Reply from Local Student Storage

Thanks Lucy!

Rated 3 out of 5 stars

Easy pickup/storage however the team…

Easy pickup/storage however the team sent to collect my belongings was 4.5 hours late and did not notify me that they were going to be late at all. A little more communication would be helpful but overall good service.

21 June 2021
Unprompted review
Local Student Storage logo

Reply from Local Student Storage

Hi Madeleine, thanks for the review. We do apologise for any tardiness - we're currently developing software for optimising routes and ETAs which should alleviate any issues. This will be released in the coming months! On days that we are super busy we can be delayed, but we should have updated you with a better estimated time!

Rated 5 out of 5 stars

The communication was great

The communication was great! Every time I sent an email someone got back to me very quickly. They were also very very flexible and friendly. Will definitely use again. Thank you!

5 May 2021
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Reply from Local Student Storage

Thank you for the kind review, Maria!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, responsive and very helpful. Drop off of boxes and pick up later were right on time. I'd forgotten something in a box and the same day I could retrieve it without issue! I will definitely be using Local Student Storage again!

31 March 2021
Unprompted review
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Reply from Local Student Storage

Thank you, Velizar!

Rated 5 out of 5 stars

EXCELLENT company with Exceptional Customer Service

Our daughter had to leave the UK in a hurry due to COVID. I reached out to Local Student Storage and they quickly turned around a box drop off and pick up. with 72 hours they had dropped off boxes and packing supplies. They returned quickly to pick them up. Since then, we've not been able to return to the UK to retriever our items in storage. The team at LSS agreed to reach out to a carrier to have them shipped to the US for us. They took care of it all, no questions asked. I HIGHLY recommend their services as they have come to my rescue on 2 separate occasions. I cannot be more pleased.

5 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service !

We have used LSS for the last 2 years and Harry and the team have always been extremely helpful and the service excellent. I would wholeheartedly recommend them.

4 July 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding across the board

Local Student Storage is an outstanding company. Their customer service is second to none - they dealt with all my queries and amendments to my order promptly and efficiently, and always with such good spirit. Harry’s emails displayed a wonderful ‘can-do’ attitude. Sadly, I had to cancel my order due to the coronavirus outbreak, but I will definitely use be using LSS next year and thereafter. I would highly recommend LSS to any student.

1 April 2020
Unprompted review

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