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Locauto Group - Bari Aeroporto Reviews 

11,075
•
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT

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See what reviewers are saying

Rated 5 out of 5 stars

Great service by Locauto's team at the Bari airport - very quick despite high traffic. the car was new and matched our expectations fully. It had a couple of scratches and dents here and there... See more

Company replied

Rated 5 out of 5 stars

Everything was very easy, we were ahead of schedule and we could still pickup the car earlier, the car was very good and corresponded with what we booked, the process was very fast and we were not eve... See more

Company replied

Rated 5 out of 5 stars

Car pickup and return were hassle-free and very easy. The car meets our expectations—exactly the one we wanted. It’s nice that the rental agency accepts debit cards instead of requiring credit cards... See more

Company replied

Rated 4 out of 5 stars

It wasn't possible to use online check-in, even though it is advertised—the service wasn't working; I tried numerous times over the course of about three weeks. Based on my chat interaction, this seem... See more


Company details

  1. Car rental company
  2. also in
  3. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.7

All reviews

(11,075)

58,964 reviews in the last 12 months

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Rated 5 out of 5 stars

all went fine

22 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Easy handover procedure

Easy handover procedure, clean car, nice personell

25 September 2026
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Reply from Locauto Group - Bari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

The SUV we rented was extremely nice

The SUV we rented was extremely nice

29 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear James,thank you for your review.
We are glad that you enjoyed our car and hope to welcome you back for a 5-star experience next time!
Elisa

Rated 5 out of 5 stars

We rented at the BARI airport

We rented at the BARI airport. The staff in the airport was pleasant. The walk to their outside location was fine. The car was ready quickly. I did take the full insurance - added comfort to the process of driving in another country though I had no issues overall. I would rent from them again

22 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Nice and clean car and easy pick up

Nice and clean car and the pick up was easy, first time I rent a car and they didn't try to upsell coverage, very recommended.

25 September 2026
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Reply from Locauto Group - Bari Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 2 out of 5 stars

The car was OK. But fuel tank not full on pickup.

The car was OK. But instruction given regarding the infotainment setup.
Mileage was 695 on pickup, but 1308 after we had filled up for return. So, the car WAS NOT FULL WHEN WE PICKED IY up.
Very poor

29 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear A Pearce,Thank you for sharing your feedback with us.

We are sorry to hear about your experience regarding the infotainment system instructions and, in particular, the issue with the fuel level upon pick-up.
We would like to clarify that the fuel level is measured exclusively by the physical fuel gauge (the indicator needle or fuel level bars/dashes) on the vehicle’s dashboard, rather than the estimated range (remaining kilometers/miles).

The estimated range displayed on the dashboard is a dynamic calculation that constantly fluctuates based on recent driving style, speed, traffic conditions, and the types of roads driven (e.g., city traffic versus highway driving). Because of these variables, remaining distance is not a fixed or reliable measure of the actual fuel in the tank.
We hope this information is helpful and we thank you for bringing this aspect to our attention, as it helps us to improve our communication.
We hope to have another opportunity to regain your trust.

Elisa

Rated 4 out of 5 stars
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Reply from Locauto Group - Bari Aeroporto

Dear Heidi Ursula,thank you for your review.
We are glad to hear that the car was in good order and that you were generally pleased with our service.
At the same time, we are sorry that locating our vehicle area within the car park was difficult. Clear directions are essential for a smooth start to your journey, and we will share your comments with our local team to evaluate improving the informations provided at the counter.
We truly value your constructive feedback as it helps us improve our service. We hope to welcome you back soon for an even better, seamless experience!

Elisa

Rated 4 out of 5 stars

Car was in good order and generally…

Car was in good order and generally pleased with the service however was a little difficult to find once at the car park itself. No clear signage.
The tyre pressure was flagged up on the dash board and there was no washer fluid. These are things that should be resolved before a new hire.

22 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Amanda Louise,thank you for your review.
We are glad to hear that the car was in good order and that you were generally pleased with our service.

At the same time, we sincerely apologize for the inconveniences you experienced.
We are sorry that locating our vehicle area within the car park was difficult. Clear directions are essential for a smooth start to your journey, and we will share your comments with our local team to evaluate improving the informations provided at the counter.
We are deeply sorry for the vehicle condition, which does not reflect our standards. We will reinforce our pre-rental inspection procedures at the branch to ensure every vehicle is fully prepared and that fluid top-up checks are completed.

We truly value your constructive feedback as it helps us improve our service. We hope to welcome you back soon for an even better, seamless experience!

Elisa

Rated 1 out of 5 stars

I've troble with my reservation

I've troble with my reservation. Icould't go to pick-up the car at day programed (09/15/26) because problems with my deslocation form Rome to Bari. Then I went to Locauto in the next day. The staff informed that my reserve was canceld by "Now show" and said that I have to do another reservation tha cost me 954 euros. I'm trying to recover my money.

27 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Rodrigo,thank you for your review.
We are sorry to hear about the travel delays you experienced. However, please note that for bookings made through a third-party broker, Locauto does not have the ability to modify, refund, or manage the reservation directly.

For any inquiries or requests regarding your booking and cancellation, you will need to contact your broker directly, as they handle all financial transactions and reservation management for third-party bookings.

We hope this information helps direct you to the right place, and we remain at your disposal should you need anything else.
Best regards
Elisa

Rated 5 out of 5 stars

Easy process

Easy process, nice new car, full insurance

21 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Good and fast

28 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Easy to book

Easy to book. Good value for the price.

25 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Reliable car rental with knowldge of local roads

The feature that allows the option to pay for late return is really useful. Google maps always under estimate the amount of travel time by more than an hour. Locauto's late return option demonstrates its intimate knowledge of Italian roads compared to other rental agencies. Recommend that you pay for this feature.

18 September 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Professional staff and good car

The reservation with booking has been very easy. At the airport office the staff was kind and very professional.Same thing for the team on the parking lot. Our vehicule has been upgraded and all the defects was already noted for the pick-up . And we had no problems when we retruned the car.
Best regards

28 September 2026
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Reply from Locauto Group - Bari Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 1 out of 5 stars

But business

Not receiving the car I wanted, late time pick up because the car not ready, bad experience

27 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear John,Thank you for sharing your feedback with us.

We are truly sorry to hear about the delay at pickup while your vehicle was being prepared, and we apologize for the frustration and inconvenience this caused.

Regarding the vehicle assigned, we would like to clarify that our bookings are category-based rather than model-specific. Each category includes several vehicle models with equivalent specifications, features, and dimensions. However, we sincerely regret that the car provided on this occasion did not meet your expectations.

Your feedback regarding the wait time has been shared with our station team to help us streamline our vehicle preparation and reduce delays.

We hope to have the opportunity to welcome you back in the future and provide you with a much faster, seamless experience.
Elisa

Rated 4 out of 5 stars

Renting in Apulia

Everything with renting and returning the car went smoothly. The car itself was also fine.

27 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Robert,thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back for an even better experience next time!
Elisa

Rated 5 out of 5 stars

Great car, great service

Great car, always good service. Use Locauto whenever we go to Italy. Will never use anyone else.

27 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for the great review! Stefania

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