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Locauto Group - Bari Aeroporto Reviews 

10,564
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT


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Rated 5 out of 5 stars

We had an excellent experience with Locauto at Bari Airport. The staff were friendly and professional, and both the pick-up and return process were quick and straightforward. The car was clean, well m... See more

Company replied

Rated 5 out of 5 stars

I have been there with the Hertz Avis etc. discount rates but as those are franchised quality of service varies... a lot...with Locauto in Olbia and this year in Bari it was perfection from start to f... See more

Company replied

Rated 5 out of 5 stars

Collection was super fast. All the other car rental firms at the airport had lengthy queues, Locauto was just a couple of people in front of me. I'd pre registered my details, including driving licenc... See more

Company replied

Rated 4 out of 5 stars

Everything was fine overall. The car was new. A big plus was the possibility of returning the car outside office hours and the convenient parking location near the airport. The downside was the... See more


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.7

All reviews

(10,564)

61,756 reviews in the last 12 months

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Rated 5 out of 5 stars

vrery fast take the car

we take the car very fast all was verry good

13 August 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Perfect service

Quick service
Friendly staff
Good car

8 August 2026
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Reply from Locauto Group - Bari Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 3 out of 5 stars

Almost everything ok

Everything ok, but... I took car with 67% filled tank of fuel. When I noticed this I could not contact with customer support, I have connected with cental number, I got from them number to Bari Airport and there nobody picked up the phone. Of course I had to give dack the car fully tanked. Other think I noticed that it is allowed to smoke in the car. It smelled a bit.
Car was clean, quite new and well equipped.

15 August 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Patryk,thank you for your review.
We are sincerely sorry that the car condition did not reflect our standards.
We will share your feedback with our local team to improve our car inspection and cleaning procedures.
We hope to welcome you back for a much better experience next time.

Elisa

Rated 5 out of 5 stars

10 of 10

10 of 10. Great experience, as usually.

7 August 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 4 out of 5 stars

Not bad

I didn't get the car I chose and paid for, but one in a similar class. I understand, this was explained to me, and I have no complaints. The cars were incredibly poorly maintained. We didn't accept the first one because it was completely dirty (inside and out). The second car was supposedly clean, but the window was completely smudged on the inside and needed to be cleaned ourselves so it wouldn't interfere with driving. The car was in good working order, and the communication with the staff was good.

14 August 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Alan,thank you for your feedback.
We are glad that you enjoyed the service from our staff, but we are sorry that the vehicle's condition did not reflect our standards.
Your feedback is valuable to us to improve our cleaning procedures.

We hope to welcome you back in the future for a better experience!

Elisa

Rated 5 out of 5 stars

Everything great.

Everything went smoothly. Friendly service. I recommend.

7 August 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

The whole experience was very nice

It was a great experience and the car was perfect . The staff was kind and the process of picking up and return was very fast

13 August 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Great service

Great service, easy pickup and return process.

12 August 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Very efficient and fast

Very efficient and fast. It is an advantage that the credit card or deposit it is not mandatory. Very good experience! I recommend.

13 August 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

We have enjoyed the location

We have enjoyed the location, the team, and the atmosphere

5 August 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

The pick-up at the airport of Bari went…

The pick-up at the airport of Bari went very quickly. We had a beautiful car

4 August 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Everything was great

Everything was great. Their working hours considering we landed at 10 pm. The employee was very friendly. Next time we will choose Locauto😀

5 August 2026
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Reply from Locauto Group - Bari Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Can recommend Locauto at Bari Airport

Can recommend Locauto at Bari Airport. I’ve had bad experiences with other budget car rental companies in Italy previously, but this time everything went smoothly

5 August 2026
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Reply from Locauto Group - Bari Aeroporto

Many thanks, see you soon! Erika

Rated 1 out of 5 stars

Disgrace of a company

We arrived late by plane, so the office next to the parking lot was already closed. The office inside the airport was still open and th keys for the car were handed over there and I had to go and look for the car on my own. Until there no problem. When I arrived at the car, it was very dirty from the outside so that I couldn’t check for any scratches or dents. So I was more or less forced to take the additional full insurance because if I didn’t, they would charge my for damages that had already been there.
However the inside of the car was dirty as well. The car seats were full of stains and it was full of dust and cigarette ashes.
So I returned by foot (5min walk) to the airport office to complain and ask for another car. No problem, I got another car. So I went back to the parking lot.
The new car was even worse than the other. Dirty from the outside, cigarette burning marks on the seats, dust and cigarette ashes in the car and a lighter on the floor in the back of the car. So this car as well hadn’t been cleaned from the inside or outside. Once again I returned to the office in the airport.
Third try: another car which was acceptable from the outside but on the inside again full of dust and the front windows were extremely dirty which blinded me when the headlights of other cars hit the windshield. However I was tired of getting a forth car which probably would have been as dirty as the other 3 cars and accepted my fate and went ahead and cleaned the car myself on the next day.
An absolute disgrace!

12 August 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Jay,we are deeply sorry for the frustrating experience you had with the cleanliness of our vehicles and the unacceptable inconvenience of having to return to the counter multiple times.
Providing clean, well-maintained cars is a fundamental standard for us, and it is clear that we failed to meet that standard during your rental. We sincerely apologize for the condition of the vehicles provided and for forcing you to clean the car yourself—this is certainly not the level of service we strive to deliver.
Your feedback has been shared with our local station manager and our cleaning team to investigate why these checks were missed and to ensure strict adherence to our sanitation standards moving forward.

We truly regret the stress this caused during your trip and hope to have the chance to restore your faith in our service.

Elisa

Rated 5 out of 5 stars

Everything was perfect and simple

Everything was perfect and simple. From the pick up to the return of the car on a car park in the city center.

12 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

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