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Locauto Group - Bari Aeroporto Reviews 

11,075
•
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT

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See what reviewers are saying

Rated 5 out of 5 stars

Great service by Locauto's team at the Bari airport - very quick despite high traffic. the car was new and matched our expectations fully. It had a couple of scratches and dents here and there... See more

Company replied

Rated 5 out of 5 stars

Everything was very easy, we were ahead of schedule and we could still pickup the car earlier, the car was very good and corresponded with what we booked, the process was very fast and we were not eve... See more

Company replied

Rated 5 out of 5 stars

Car pickup and return were hassle-free and very easy. The car meets our expectations—exactly the one we wanted. It’s nice that the rental agency accepts debit cards instead of requiring credit cards... See more

Company replied

Rated 4 out of 5 stars

It wasn't possible to use online check-in, even though it is advertised—the service wasn't working; I tried numerous times over the course of about three weeks. Based on my chat interaction, this seem... See more


Company details

  1. Car rental company
  2. also in
  3. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.7

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(11,075)

58,964 reviews in the last 12 months

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Rated 5 out of 5 stars

Yes. All good.

Yes. All good

27 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

No problem and easy

Rental in Bari airport. Parking easy to access. Easy rental process with full option insurance.

20 September 2026
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Reply from Locauto Group - Bari Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Nice and helpfull service

Nice and helpfull service. The car new and well eqiupped. Rent and dokuments in 5 minutes 😁👌 Hardly recommend❤️

22 September 2026
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Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 4 out of 5 stars

Modern vehicle that was easy to drive.

Modern vehicle that was easy to drive.
Price was reasonable. Service was swift and efficient.
My only issue was that I I was told that the petrol tank was full and not being familiar with. Hyundai I accepted this as fact.
Only about 60 kms down the road the petrol light came on.
I took photos and brought this matter to the company when returning the car and there was no issues with them and they said I would not be charged so in the end no issues.

26 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Patricia,Thank you for sharing your feedback with us!

We are delighted to hear that you enjoyed driving your vehicle, found our rates reasonable, and experienced swift and efficient service from our team.

At the same time, we apologize for the initial inconvenience regarding the fuel level upon pickup. While we strive to ensure all vehicles are handed over fully fueled, we are very glad to hear that our staff handled the situation promptly and ensured you were not charged for the missing fuel.

Your feedback regarding fuel checks at pickup has been shared with our team to ensure even greater attention to detail during vehicle handovers in the future.

Thank you again for choosing Locauto, and we look forward to welcoming you back on your next trip!

Elisa

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient! Registration quickly done directly front of the Arrival Exit, and the car ready on the Car Rental area parking at Bari's Airport

14 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

simple and uncomplicated

The lady in the airport terminal shop was very friendly and arranged a car for us for the day without any fuss. The staff at the car rental counter were also very friendly and competent.

26 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

The service was great

The service was great. We got a nice car. However the location to pick up the car waa not clear. In the end we needed to go back to the arrivals on the Airport

17 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Linda,thank you for your review.
We are glad that you enjoyed our service and our car.
We apologize for the issues experienced in finding our office, your feedback in valuable to us as it helps to improve the informWe are glad that you enjoyed our service and our car.

We apologize for the issues experienced in finding our office; your feedback is valuable to us as it helps us improve the information provided.

We look forward to welcoming you back for an even better experience next time.
Elisa

Rated 5 out of 5 stars

On the road in no time…

Quick and easy process in the terminal, easy pick up of vehicle, slightly larger
vehicle than anticipated. Friendly and efficient staff.

26 September 2026
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Reply from Locauto Group - Bari Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 3 out of 5 stars

Not the expected car and dirt!

Good price but a) I expected an Audi Q3 as it was published ( or similar) but a Cupra is far away that level of car and b) the Cupra I was given was as low in oil (continuously that was shown in the display) and super dirt in the interior (stains on the sits not able to be clean with water).

25 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Marcelo,Thank you for taking the time to share your feedback with us.

Regarding the vehicle model, the Cupra belongs to the exact same category as the Audi Q3 you originally reserved. As you can check on your rental agreement, the booked category is displayed on the top left, and the category of the assigned vehicle is shown on the top right. While vehicles are grouped together based on similar specs, performance, and features, there can be minor design differences between models within the same group.

However, we sincerely apologize for the condition of the vehicle you received. Having a low oil level warning and a stained interior falls far short of our standards for both cleanliness and maintenance.

We take your comments very seriously and are sharing them directly with our station management to reinforce our vehicle inspection and cleaning procedures before every rental.

We appreciate your feedback and hope to have another opportunity in the future to provide you with a much better experience.

Elisa

Rated 5 out of 5 stars

They helped me so much

They helped me so much, for pick up and return. Especially stuff

12 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 3 out of 5 stars

Helpful staff

Helpful staff. Easy process to rent. Car was good and performed well. Handback was easy. Just a little too expensive as I had not pre booked.

18 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Paul,Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our staff helpful, the process seamless, and that you enjoyed the performance of your vehicle.
Regarding the cost, we would like to clarify that our rental rates are dynamic and fluctuate based on several factors, including market demand, seasonality, and vehicle availability.We truly appreciate your review as it helps us continually monitor and improve our service.
We look forward to welcoming you on board again soon.
Chiara

Rated 5 out of 5 stars

Easy check in and perfect car

Easy check in - late model car in new condition. Service very good. Would highly recommend

25 September 2026
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Reply from Locauto Group - Bari Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Your stuff is amazing!

Your stuff is amazing!

25 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Good

Good company

25 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

I am very happy and satisfied how…

I am very happy and satisfied how Locauto works.Fast and Not complicated in comparison with the others rental car factories from the Bari aerport.

25 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Incredibly fast service

Incredibly fast service, no hidden fees, I am satisfied.

24 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

We took the car and the same day later…

We had a 3-days vacation in Bari. So after arriving in airport we took a car at the airport brunch. Chat GBT recommended us Locauto as we had a very bad experience with Avis before. The same day later we heard some metallic noise from the front wheels. When we back to the airport brunch they checked the car and immediately changed it as it was too dangerous to drive it. Really appreciate this as I was with my family and my parents. 💪🤞🏼🙏🏼

17 September 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for the great review! Stefania

Rated 4 out of 5 stars

I am satisfy with the car

I am satisfy with the car. Mean time the lady was very strict and not helping much.
She was little quick regarding offers and not letting to much space for choosing.
Maybe was morning ???
Meantime even a price for two days with manual gear box car, wasn’t so good.
The rest was ok, new car, clean,,,

24 September 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Arian,Thank you for taking the time to share your review!
We are glad that you enjoyed the car. At the same time, we sincerely apologize if you felt our service lacked warmth. Your feedback is very valuable to us as we strive to continuously improve our customer service.
Regarding our rates, we would like to share that our pricing is dynamic and fluctuates based on market demand, seasonal factors, and vehicle availability. We always strive to maintain a high standard of quality and service while keeping our prices competitive.

We truly appreciate your feedback and look forward to welcoming you back again in the future!
Elisa

Rated 5 out of 5 stars

I'm pleased again 👍

This was my second time renting a car from your company. I had no problems during the 8 days. We previously rented an Opel Astra, this time a Fiat 500, and we were both satisfied. If I come to Italy again, I would choose this company.👍

24 August 2026
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Reply from Locauto Group - Bari Aeroporto

Many thanks, see you soon! Erika

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