Excellent customer service from start to finish. I personally had the pleasure to interact with Vincenzo who was very friendly, professional, and helpful (thank you Vic!). He made the car rental proce... See more
Company replied

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Excellent customer service from start to finish. I personally had the pleasure to interact with Vincenzo who was very friendly, professional, and helpful (thank you Vic!). He made the car rental proce... See more
Company replied
5 stars ⭐⭐⭐⭐⭐ We had a great experience with Locauto in Bari. The whole rental process was smooth and straightforward, and the staff was helpful and professional. The car was excellent, clean... See more
Company replied
I had no problem at all with booking a car for the same day. No deposit, no credit card required for the full insurance package. Returning the car was also very easy at the designated location but i h... See more
Company replied
Car was perfect. Staff in Bari office is efficient, instructions for the check-out week-end clear, and received in our native language ! A plus would be to receive a notification from Locauto when th... See more
Company replied
Presso l'ufficio Locauto Rent di Bari Stazione Centrale in Piazza Aldo Moro snc potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0803525370 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.
Piazza Aldo Moro snc, 70121, Bari, Puglia, Italy

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Reply from Locauto Group - Bari Stazione Centrale
Fast, easy, great, professionals......the best in town...

Reply from Locauto Group - Bari Stazione Centrale
The customer service was quick, easy and their English was excellent. The car was upgraded but the fuel gauge didn’t work. The downside was that we were told to fill up with no idea how much petrol was in the tank. There is no help at the closest petrol station to the train station so the process became difficult trying to work out how to pay and use the pump. Everything worked out well in the end. Locauto at Bari airport understood and were helpful and quick. The return process was very easy.

Reply from Locauto Group - Bari Stazione Centrale
No credit card needed (debit card works too).
Different pick up and drop off locations without any extra fee.
Easy reservation online.
Easy to find Locauto desk at Bari Centrale and also at Bari airport.
Nice guys and quick customer service.
Car was not clean, but for a beach vacation we didn't need any cleaner.

Reply from Locauto Group - Bari Stazione Centrale
Well explained terms and conditions, very good service and, on top of that, to a competitive price.

Reply from Locauto Group - Bari Stazione Centrale
The Staffs are very helpful and not complicate process to get and turn the car.

Reply from Locauto Group - Bari Stazione Centrale

Reply from Locauto Group - Bari Stazione Centrale
nice experience with care of stuff, in particular Marcello, he ride us a head by electric scooter to show the parking stop. Get here car second time. Service had and shoulders among the rest. I booked Opel corso, but get brand new Reno Clio.

Reply from Locauto Group - Bari Stazione Centrale

Reply from Locauto Group - Bari Stazione Centrale
Excellent job Locauto team of Bari Central station office.

Reply from Locauto Group - Bari Stazione Centrale
Everything was perfect, the service is top notch and fast. I made the reservation through the Locauto app and on the spot I just signed the electronic contract, and in 5-10 minutes the car was delivered to me. I recommend them with both hands.

Reply from Locauto Group - Bari Stazione Centrale
I was looking for a car to rent with particular dimensions. They were very helpful, fast and well coordinated.
I highly recommended them.

Reply from Locauto Group - Bari Stazione Centrale
The service in Bari was Very bad and not trustfull.
Without any consultation, the return time was determined to be much later than it actually was, and a lot of extra money was debited from the credit card.
We prooved this to be wrong by photo’s and screenshots but The Office insisted by putting a new time for delivery also without any information in advance.
So DON’T go there.

Reply from Locauto Group - Bari Stazione Centrale
the staff's attention and clarity of explanations, the condition of the car, and the price of the service

Reply from Locauto Group - Bari Stazione Centrale

Reply from Locauto Group - Bari Stazione Centrale
Agent at desk did not explain excess at all. had to ask. People should be advised they can take insurance out for excess.

Reply from Locauto Group - Bari Stazione Centrale
It was difficult to find the office due to road construction in front of the car rental office. Picking up and dropping off the car was easy and they were polite.

Reply from Locauto Group - Bari Stazione Centrale
The car rental company wrongly charged me for an “extra day” even though I returned the car neatly on time. Customer service is terrible, and I’m told I have to send an email. They take my money first and then want to handle it via email, and I have to wait three weeks. I strongly advise everyone not to rent a car here.

Reply from Locauto Group - Bari Stazione Centrale
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