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Locauto Group - Bari Stazione Centrale Reviews 

2,024
TrustScore 4.5 out of 5

4.7

Piazza Aldo Moro snc, 70121 Bari, Puglia, IT


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Rated 5 out of 5 stars

Excellent customer service from start to finish. I personally had the pleasure to interact with Vincenzo who was very friendly, professional, and helpful (thank you Vic!). He made the car rental proce... See more

Company replied

Rated 5 out of 5 stars

5 stars ⭐⭐⭐⭐⭐ We had a great experience with Locauto in Bari. The whole rental process was smooth and straightforward, and the staff was helpful and professional. The car was excellent, clean... See more

Company replied

Rated 5 out of 5 stars

I had no problem at all with booking a car for the same day. No deposit, no credit card required for the full insurance package. Returning the car was also very easy at the designated location but i h... See more

Company replied

Rated 5 out of 5 stars

Car was perfect. Staff in Bari office is efficient, instructions for the check-out week-end clear, and received in our native language ! A plus would be to receive a notification from Locauto when th... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Stazione Centrale in Piazza Aldo Moro snc potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0803525370 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,024)

58,069 reviews in the last 12 months

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Rated 5 out of 5 stars

it was great experience

it was great experience. Staff are professional.

21 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Nothing to say...just...THE BEST

Fast, easy, great, professionals......the best in town...

20 June 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

The customer service was quick

The customer service was quick, easy and their English was excellent. The car was upgraded but the fuel gauge didn’t work. The downside was that we were told to fill up with no idea how much petrol was in the tank. There is no help at the closest petrol station to the train station so the process became difficult trying to work out how to pay and use the pump. Everything worked out well in the end. Locauto at Bari airport understood and were helpful and quick. The return process was very easy.

14 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Dear Michelle,thank you for your feedback.
We are glad that you enjoyed our service and our helpful staff.
We are aware that the problem with the fuel gauge could be stressful and we apologize for this reason.
We are happy that everything went well and we hope to welcome you for a smoother experience next time.
Chiara

Rated 5 out of 5 stars

Excellent choice in Bari

No credit card needed (debit card works too).
Different pick up and drop off locations without any extra fee.
Easy reservation online.
Easy to find Locauto desk at Bari Centrale and also at Bari airport.
Nice guys and quick customer service.
Car was not clean, but for a beach vacation we didn't need any cleaner.

20 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Friendly and helpfull staff

Well explained terms and conditions, very good service and, on top of that, to a competitive price.

20 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

nice experience with care of stuff

nice experience with care of stuff, in particular Marcello, he ride us a head by electric scooter to show the parking stop. Get here car second time. Service had and shoulders among the rest. I booked Opel corso, but get brand new Reno Clio.

18 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you for leaving us a positive review! See you soon, Enrico

Rated 4 out of 5 stars
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Dear Tihomir,thank you for sharing your experience.
We are glad that you appreciated our service.
We apologize if the price didn't meet your expectations this time. Our goal is to offer the best and most competitive rates, and we have taken note of your comments to improve our service.
We hope to welcome you back and earn a 5-star rating next time!
Chiara

Rated 5 out of 5 stars

Quick to hire and drop off.

Quick to hire and drop off. Would use again.

11 June 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, the service is top notch and fast. I made the reservation through the Locauto app and on the spot I just signed the electronic contract, and in 5-10 minutes the car was delivered to me. I recommend them with both hands.

10 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

I was looking for a car to rent with…

I was looking for a car to rent with particular dimensions. They were very helpful, fast and well coordinated.
I highly recommended them.

16 June 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Thank you for leaving us a positive review! See you soon, Enrico

Rated 1 out of 5 stars

The service in Bari was Very bad

The service in Bari was Very bad and not trustfull.
Without any consultation, the return time was determined to be much later than it actually was, and a lot of extra money was debited from the credit card.
We prooved this to be wrong by photo’s and screenshots but The Office insisted by putting a new time for delivery also without any information in advance.
So DON’T go there.

9 June 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Hello Ronald, as mentioned in our response to your other review, an extra day was generated because the vehicle was picked up earlier than the scheduled booking time and returned later than expected.
To prevent unexpected fees in the future, we always recommend reviewing and adhering to the exact pickup and drop-off times listed on your reservation.

Sara

Rated 3 out of 5 stars

Agent at desk did not explain excess at…

Agent at desk did not explain excess at all. had to ask. People should be advised they can take insurance out for excess.

14 June 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Dear Cherise,thank you for your feedback.
We would like to remind you that our staff is required to inform our customers about what is and is not included in the agreement, such as excess coverage. We apologize if the communication wasn't clear this time. We will share your feedback with the relevant department to improve our service. We hope to welcome you back in the future and provide you with a better experience.
Elisa

Rated 4 out of 5 stars
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Hi Bjorn,thank you for sharing your experience.
We are thrilled to hear that you enjoyed our service and we look forward to welcoming you back in the future with a 5-star experience.
Elisa

Rated 4 out of 5 stars

Youthful, professional service

It was difficult to find the office due to road construction in front of the car rental office. Picking up and dropping off the car was easy and they were polite.

12 June 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Dear Béla,thank you for your review.
We are glad that you enjoyed our service and our kind staff.
We truly appreciate your understanding regarding the difficulties in reaching our office. Unfortunately, the ongoing roadworks are outside of Locauto’s control.
We look forward to welcoming you back.
Elisa

Rated 1 out of 5 stars

The car rental company wrongly charged…

The car rental company wrongly charged me for an “extra day” even though I returned the car neatly on time. Customer service is terrible, and I’m told I have to send an email. They take my money first and then want to handle it via email, and I have to wait three weeks. I strongly advise everyone not to rent a car here.

9 June 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Dear Cas,thank you for sharing your experience.
We are pleased to inform you that your request was forwarded to our Customer Service department three days ago. They will get in touch with you with all the details and documents as soon as possible.
We hope this information is helpful, and we look forward to providing you with a seamless experience in the future.
Chiara

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