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Locauto Group - Bari Stazione Centrale Reviews 

2,024
TrustScore 4.5 out of 5

4.7

Piazza Aldo Moro snc, 70121 Bari, Puglia, IT


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Rated 5 out of 5 stars

Excellent customer service from start to finish. I personally had the pleasure to interact with Vincenzo who was very friendly, professional, and helpful (thank you Vic!). He made the car rental proce... See more

Company replied

Rated 5 out of 5 stars

5 stars ⭐⭐⭐⭐⭐ We had a great experience with Locauto in Bari. The whole rental process was smooth and straightforward, and the staff was helpful and professional. The car was excellent, clean... See more

Company replied

Rated 5 out of 5 stars

I had no problem at all with booking a car for the same day. No deposit, no credit card required for the full insurance package. Returning the car was also very easy at the designated location but i h... See more

Company replied

Rated 5 out of 5 stars

Car was perfect. Staff in Bari office is efficient, instructions for the check-out week-end clear, and received in our native language ! A plus would be to receive a notification from Locauto when th... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Stazione Centrale in Piazza Aldo Moro snc potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0803525370 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.


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4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,024)

57,830 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service from the team at Locauto. They delivered exactly what was promised and matched the positive reviews I had read online.

The staff were friendly, professional, and very helpful throughout the entire process. The car was impeccable and in excellent condition.

The check-in process was smooth and efficient, and the check-out was even faster and easier.

I also appreciated that they did not pressure me into purchasing additional insurance from the rental company, unlike some other car rental agencies in Italy. The whole experience was transparent, honest, and customer-focused.

I would definitely rent from them again and highly recommend them.

7 June 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Best option in Italy

Great car, great price, great staff, no issues what so ever

10 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Fast and easy

Everything with a rent of the car was very easy and fast. The guy (Davide) that attend us was very polite and explicate us everything necessary. It was a big plus that he is speaking also spanish that was very helpfull.

7 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you for leaving us a positive review! See you soon, Enrico

Rated 3 out of 5 stars

Some positives and some negatives

The positives are the location is just next door to the train station and easy to locate. They did have a car available for my reservation. It was a change from what I reserved but not a downgrade so that was fine.
The negatives- the car had not been cleaned and had debris from the last rental, dirty carpets and dirty exterior.
The pick up was a bit odd, you get the paperwork done in the office then maneuver your luggage and away from the station, down a busy street and to a corner by dumpsters where the attendant pulled over crooked and left us the car.
Upon returning, you park in a city garage and then walk about 5-10 min back to the station with your luggage.
It would be worth considering adding a curbside pick up and drop off option at additional cost. We certainly would have chosen that upgrade.

7 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Hi KB,thank you for sharing your experience.
We are glad that you enjoyed the free upgrade and the logistics of our office.
On the other hand,we sincerely apologize for the cleanliness of the car. Finding debris from a previous rental, along with dirty carpets and exterior, is completely unacceptable and definitely does not reflect our quality standards. We are addressing this immediately with our local cleaning team to ensure it does not happen again.
Regarding the logistics of the pickup and drop-off, we are very sorry for the inconvenience caused, especially while managing your luggage. We would like to clarify that, unlike airport locations, our city and train station offices often have to operate within restricted urban spaces, which unfortunately limits our parking options.We will certainly share your idea with our management and relevant departments to evaluate how we can improve our services and make the experience more comfortable for our guests.
We truly appreciate your patience, and we hope to have the opportunity to welcome you back in the future to provide you with the seamless experience you deserve.
Elisa

Rated 5 out of 5 stars

Very smooth rental experience

Very smooth rental experience. The car was almost new and the process very simple. We took the car from the Central Station in Bari and the staff was very helpful.

7 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 2 out of 5 stars

The rent process was fast and easy

The rent process was fast and easy. My only set back was that I mentioned to the agent multiple times that I wanted to decline collision and all insurance options because my Credit car has already a coverage for that. He say to me “Don’t worry”. The funny thing is that when I check the invoice, the agent added basically everything that I told him I didn’t need. Even I got charge for some kind of insurance that was under the title of “don’t worry”… this affected my loyalty and experience. I’m not going to fight for the charges but neither comeback.

2 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Hello David, thank you for renting with Locauto. We truly appreciate you sharing your experience, as it gives us the chance to address your concerns and better serve you in the future.

Sara

Rated 5 out of 5 stars

Staff and price

Staff and price, everything is fine

6 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Service

Service. And new car with onliy 3500 km on odometer.

5 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Everything ok.

The Staff was correct. Unit was ok too according to our needs. May be some more and clear explanation (may be a paper inside the car) for the moment of return would be clearer and helpful for users.

29 May 2026
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Reply from Locauto Group - Bari Stazione Centrale

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Fast & friendly.

Fast & friendly.
Clear conditions.
No extra extra extra costs.

3 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Easy and pleasant

My car was ready on pick-up. Staff was friendly and efficient. Car was nice—new, clean, well-maintained.

26 May 2026
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Reply from Locauto Group - Bari Stazione Centrale

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Outstanding service from beginning to…

Outstanding service from beginning to the end. Very accomodating when our flight times changed. Polite and friendly staff. Great value. The car was perfect for what we needed.

3 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Everything was great

Everything was great. No commissions, fast service, good price. The car was new and comfort

2 June 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Pleasant experience

This is second time I am renting from Locauto in Italy and was again pleasant experience. Very easy check in and check out process and no issues with the car at all. They work with debit cards also and charge for deposit just 0.01, unlike other companies that charge few hundreds. I recommend them and for sure will continue using their services in future.

22 May 2026
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Reply from Locauto Group - Bari Stazione Centrale

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Good price

Good price, friendly staff

23 May 2026
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Reply from Locauto Group - Bari Stazione Centrale

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Our experience was very good !

Our experience was very good !
The car is new and was clean. It’s very important for us.

There were a first experience with Locauto in Europe, and we enjoy a lot. Thanks for all !

28 May 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

25 May 2026
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Reply from Locauto Group - Bari Stazione Centrale

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

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