Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more
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See what reviewers are saying
the staff in Roma was great. In Bergamo they first refused to give me the car if I do not show a flight ticket that I leave Italy. If this is company policy or North Italy policy I do not know but it... See more
Company replied
Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a k... See more
Company replied
The only thing I think could be improved is making sure customers receive the car brand and model they actually booked. When making my reservation, I booked a Jeep Avenger. However, at the pick... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8k reviews
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Very helpful at the desk.
17 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Pat,thank you for your kind review.
We are thrilled that you enjoyed our helpful staff.
WE look forward to welcoming you back in the future.
Elisa
Positive
Positive: New car, transport form the airport the parking.
Negative: You don’t have a real contact if something goes wrong. I tried to call and ask something about the delivery, and I did not find somebody.
The call center is till 8 pm.
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Ioan Alexandru,thank you for your feedback! We are pleased to hear that you enjoyed the new car and the shuttle service from the airport.
We sincerely apologize if our phone support fell short of your expectations during your rental. We would like to highlight that direct phone contacts for our individual rental locations, as well as essential assistance numbers, are always accessible by scanning the QR code displayed inside the vehicle.
We take your comments to heart and will use your feedback to ensure we provide clearer information about our support channels at pickup so our customers always feel fully assisted.
We hope to welcome you back again for an even better experience!
Chiara
Reply from Locauto Group - Bergamo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Bergamo Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
The rental went smoothly, I recommend it 💪
Simple and fast service, thank you for helping me get the vehicle
20 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Everything went smoothly
Everything went smoothly. There were no surprises and no pressure tactics to purchase additional insurance.
15 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Recommend
Everything was ok. I got another car what i have booked..but all the other..service etc are perfect
23 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Bergamo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Great experience.
The price was very good, car was very nice. Front desk employee deserve a raise!
We had issues with another company which will not give us the car even if we had all the documents and we pay in advance. Dont buy from Budget!
Many thanks for helping us fast to find a solution.
23 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Bergamo Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
The car literally broke down on us in…
The car literally broke down on us in the middle of nowhere in Italy. The car engine warning light came on and the car slowly lost power until it stopped.
The only replacement car was 100km away at Malpensa airport, so we had to pay for a taxi to get there. We even paid for the “Don’t Worry” package, yet got zero reimbursement for the taxi cost and zero compensation for losing a day in our trip.
A breakdown can happen. Making the customer pay for it is unacceptable and the customer service was poor, unhelpful and extremely rude.
I won't use Locato or recommend it to someone else.
22 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for sharing your feedback. We always strive to provide excellent service, and we sincerely apologize that we fell short during your experience with Locauto. For further assistance and support, please reach out to our Customer Service team here: https://portale.locautorent.com/websitecs/cs-home.aspx.
Anna
Friendly staff, Spotless cars, Value for money
Friendly staff, spotless cars, value for money.
Received the car quickly, received a short explanation about the car and the contract, returning the car was also done quickly with a smile.
15 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Great services
Great services, the car was great and the attention was fast and efficient. Thank you
22 August 2026
Reply from Locauto Group - Bergamo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Rain
I picked up my rental car from Enterprise/Locauto at BGY this afternoon and was disappointed by the attitude during the vehicle handover. I forgot I had already previously wrote a bad review for Locauto.
The gentleman handing over the keys asked me to sign the damage sheet before I had even seen the car. When I asked about checking the vehicle, his response was that he was “not bothered to come out because of the rain, and the car was too far away.” These were his literal words with roll of the eyes. Fortunately this was not my first time renting … CHECK YOUR VEHICLE BEFORE SIGNING!
With numerous existing damages listed on the sheet, I believe it is entirely reasonable for a customer to expect the vehicle to be properly inspected before signing. I could have checked it myself, but that misses the point—the handover should be handled professionally by your staff.
A few simple suggestions:
* Have umbrellas available for customers and staff.
* Move vehicles closer to the collection area when customers are expected.
* Most importantly, have some basic courtesy and professionalism.
(Oh unrelated to the above complaint … 1 bus every 20 min under the rain… please.)
Fortunately there is plenty of choice at BGY.
21 August 2026
Unprompted review
Reply from Locauto Group - Bergamo Aeroporto
Dear Luca, thank you for choosing Locauto Enterprise and taking the time to share your feedback. We always aim to deliver exceptional service, and we are genuinely sorry to hear that we fell short during your recent experience. Your comments have been addressed with our station management team to ensure we improve moving forward.
Sara
Car is clean. Rented 3 times car here. Only minus the and don't know why they didint fill the windshield fluid.
Great rent for normal price. Helped me to rent a car with huge discount that was available at the moment when I failed and rented car later. Found best solution at that moment.
20 August 2026
Reply from Locauto Group - Bergamo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
everything was fine
21 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
when we pick up the Car they tell us…
when we pick up the Car they tell us the insurance we have was Noth god and they wanth us to bay a new one. We did not do that. And the lady was NOT nice. Regards. Jostein Zazzera.
21 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Jostein,
Thank you for sharing your feedback with us.
We would like to clarify that our desk staff is fully trained to explain our standard rental conditions and the specific coverage options offered directly by Locauto, ensuring customers have clear information to make an informed choice. Purchasing additional coverage with us is always optional, and our customers are entirely free to choose whether to add it or not.
However, we are sincerely sorry to hear that the staff member's attitude was not welcoming. Delivering polite and professional service is extremely important to us, and we will certainly share your comments with the team to improve our customer service standards.
We hope to have another opportunity to welcome you back and provide you with a much better experience.
Elisa
Service was good
14 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
I can say I was satisfied, but ...
I can say I was satisfied with my experience, quite quickly I took the car and check-in was fast, only 2 things I want to mention: I did check-in online on phone (I have account on their website), but still I had to go on desk in airport to do check-in there, I just thought if I will do online I can go directly to take the car, so I do not see the point of doing check-in online on their website and another thing, on my reservation was mention that I need a child seat and only thing available was a child car booster for which I paid almost 65 euros for 6 days, so I did not had a proper child seat (they could see clearly details of reservation and they could have offered me a proper child seat!).
6 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Cristian,thank you for taking the time to leave us your feedback.
We are truly sorry for the inconvenience you experienced with our Smart Check-in service. We take your report seriously and have contacted our IT department to investigate any potential system glitches or errors during your process.
Regarding the child seat, thank you for bringing this to our attention. We would like to clarify that during the booking process on our website, only the generic child seat option is selected, without the possibility to specify the exact age group or seat type in advance. Equipment is provided upon request and subject to availability at the rental desk upon arrival.
We appreciate your comments as they help us improve our services, and we hope to have the opportunity to welcome you back for a much seamless experience in the future.
Elisa
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