Locauto Group - Firenze Borgo Ognissanti Reviews 

The person telling at pick up diesel was full then it was less then 1/2 tank upon returning asked me if it was full again I returned with 3/4 , also not telling where to park instead made me move it just not happy with all the money I paid

Check in with as a breeze and the young lady was very friendly and helpful as was the person who handed the car off to us.

Return was also easy and again the person who checked us out was very friendly.

Car was in good condition. Delivered and picked up in time. Customer service was very good

quick handling
friendly staff

it was all ok.

The communication was very good and the prices were significantly great.

Excellent service

Great location - super-close to the Firenze SMN train station and easy to find. Everyone we dealt with was friendly and fun and lovely. Easy to pick up the car and drive off with no delays, and the same when we returned it. One of the best car rental experiences we've ever had! Thank you!

The best experience with a rental company!

Excellent service. Staff go above and beyond to help their customers. Had a great conversation both on the phone before my trip and when picking up my car in the Firenze Train Station office.

The pick-up, drop-off, and the vehicle itself were all excellent. However, I was very disappointed by the level of service when we collected the car.

As soon as we started driving, the vehicle warned us that the AdBlue would run out in about 80 km and needed to be refilled urgently. On top of that, the windshield washer fluid was completely empty.

Instead of simply starting our trip, we first had to find a place to refill both ourselves. In my opinion, customers should only have to refuel the car before returning it. Things like AdBlue and washer fluid are basic maintenance items and should be checked and topped up by the rental company before handing over the vehicle.

Having to deal with this immediately after collection was frustrating and not the level of service I would expect.

Perfect vehicle supplied for us to travel around. Clean, new and everything worked. Thank you

No problem. All ok.

Gave us a bill for damage that was not present when we dropped the car off. They will not send photos and it’s one of the worst rental companies I’ve ever rented from. Do not use these people.

Recommended, the best staff , cars and service i rent a car once in a week and all of them are super nice from the people in the office till the guys that give you the car on the garage
(Frank, Matteo, Yassin and all the rest
Thank you locauto))))

Hotel arranged drop off and pick up and car rental made every step so simple. Car was very nice and exceeded our expectations. Thankful hotel has such a good working relationship with car rental and made it seamless, no worries. Communication with car rental was also very good and simple

Everything went great, new car.
Only in Florence we had to wait about one hour to get a car, because on Monday morning, at 12.00 there were only one Locauto woman behind the counter, and about 15 people waiting.
Location is good, but on Google Maps it shows not the office, but the garage on the neighbour street, so please double check

Great service at check in counter and really nice car. Close to the train station . Walkable.

staff, service, friendly

**Florence Store**

**Pick-up:** I went directly to the parking lot indicated on the voucher, where I was informed that I first had to go to the rental office. This was not clearly stated on the booking voucher and caused unnecessary confusion.

**Staff:** The staff were friendly and provided all the necessary information.

**Car:** The car had high mileage but was generally in good condition. However, the luggage compartment cover was damaged, making it difficult to load and organize our luggage.

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**Mestre Store**

I was charged **€88.93** more than expected, and I do not believe this charge is justified.

If this additional fee was applied because I returned the car at **5:08 PM instead of 4:00 PM**, I would like to explain why I was delayed.

The return location provided in the rental agreement was unclear. I entered the address exactly as stated in the contract, but once I arrived near the train station, there were no signs indicating where the Locauto return parking area was located.

As a result, I mistakenly entered a different rental car return area. I spent considerable time there asking for directions, but the information I received was inconsistent. I then drove around the neighborhood, stopped several times to ask for more directions, and eventually found the correct parking area.

When I finally arrived, the parking lot was completely empty, with no staff present. Fortunately, another Italian customer was experiencing the same problem. They called your office, and we were instructed to leave the car in the parking lot and take the keys to the office inside the train station.

At the office, I simply handed over the keys. I was not given any receipt or written confirmation that the vehicle had been returned, which is unacceptable.

Because of the unclear return instructions and the lack of signage, the delay was entirely caused by your procedures—not by my negligence. Therefore, I strongly dispute the additional **€88.93** charge and request that it be removed.

This experience has been extremely disappointing. Unless this issue is resolved, I will not rent from your company again, and I intend to submit a formal complaint to Booking.com describing my experience.