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Locauto Group - Milano Stazione Centrale Reviews 

3,537
TrustScore 4.5 out of 5

4.5

Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We had a seamless experience. No issues at the pickup and no waiting line for us at the hour we arrived in Rome (mid-morning). The car was modern and of better quality than other experiences we had... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service received. The car we had was much better than cars we had in the past with other rental companies. They did not try to add layers of fees, surcharges for CarPlay etc. We... See more

Company replied

Rated 5 out of 5 stars

We used Local Auto throughout our Italian vacation, starting in Venice and travelling extensively through Southern Italy, with two vehicle changes along the way. The service was excellent from start t... See more

Company replied

Rated 5 out of 5 stars

The customer service people we dealt with were really helpful and friendly. They explained things clearly and simply. Importantly there wasn’t the usual push to sell more insurance that you get with... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.


Contact info

  • Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italy

  • +39 0243020420
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4.5

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TrustScore 4.5 out of 5

4k reviews

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4.5

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(3,537)

59,398 reviews in the last 12 months

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Rated 5 out of 5 stars

Artur es increíble

Artur es increíble, el mejor de todos súper atento nos ayudó con todo. Le doy 5 estrellas a locautos.

15 July 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thank you for leaving us a positive review! See you soon, Enrico

Rated 4 out of 5 stars

Honestly

Honestly, our only disappointment was when we went to pick up the car. We expected the rental office to be inside Milano Centrale station, but we found out that we had to walk to another location to collect the car. Since we had a lot of luggage, that part was inconvenient.

Other than that, everything went smoothly. What really stood out was the return process. The staff member who assisted us, David, was incredibly friendly, professional, and helpful. He made the whole experience much better. If I rent a car from this company again in the future, it will honestly be because of David. He is a great representative of the company.

15 July 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Hello Murat, we truly appreciate your feedback, as it helps us improve our service. We are aware that our parking location at Milan Central Station is currently not very convenient to reach, and we understand the frustration this causes our customers. Please know that we are in constant communication with the Station Management to advocate for better conditions and alternative access routes to our parking area. We are hopeful that our requests will be approved soon to provide a smoother experience.
Anna

Rated 4 out of 5 stars

Great

Staff in the main office at Milan Centrale were pretty rude to everyone they were dealing with. It was 8am on a Sunday, so I'll give them a bit of slack.

Otherwise the service was perfect. Car was great, can't argue on the price. Returning the car after hours was easy.

7 July 2026
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Reply from Locauto Group - Milano Stazione Centrale

Hello Bryan, thank you for choosing Locauto and for sharing your experience. We sincerely apologize that you found our staff to be rude. This is certainly not the standard of service we strive to provide, and we will be addressing your feedback directly with the local team. Despite this, we are glad you enjoyed the overall rental service, and we hope to have the opportunity to assist you again in the future.
Anna

Rated 5 out of 5 stars

No problem wirh the car or during…

No problem wirh the car or during reservation or payment

14 July 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

The experience was great!!

The experience was great from start to finish. I was greeted by kind and friendly employees who were always willing to help, making the entire process smooth and stress-free. I would definitely recommend this company to anyone looking for a reliable and trustworthy car rental service, with no hidden costs or unpleasant surprises.

7 July 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Friendly staff

No complaints, everything worked well, friendly staff.

12 July 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

The service was very efficient

The service was very efficient, and both the pickup and return of the car were smooth and hassle-free.

4 July 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thank you for leaving us a positive review! See you soon, Enrico

Rated 4 out of 5 stars

Great over all experience

Check-in was easy to find and quick. You have to walk 10 minutes to pick up the car from a garage and return it to the same place, which was not obvious to me at booing.

13 July 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thank you for your review, Gregory! We are glad to hear that you had a great overall experience and that the check in process was quick and easy.
We appreciate your feedback regarding the car pick up location. The garage is just a short walk from our desk, and we will make sure to highlight this information more clearly during the booking process to avoid any confusion.
See you next time!
Anna

Rated 4 out of 5 stars

A littyle bit crowded

A littyle bit crowded, I waited 30 min in line

6 July 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thank you for your review. We are sorry to hear about the wait. We understand your time is valuable and we are constantly working to improve our service.
We hope to welcome you again and offer you a smoother experience.
Anna

Rated 1 out of 5 stars

Booked twice

Booked twice - both times did not get the car booked.

On return - we expected to return the car in as received condition - or pay 100 euro of cleaning fees. It is ridiculous - is you want so clean the cleaning cost should be build in.

1 May 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Dear Devesh, thank you for sharing your experience with Locauto and for allowing us the opportunity to respond.
Please note that when booking, we guarantee a vehicle category rather than a specific make or model, as allocations depend on our daily fleet availability. Regarding the cleaning fee, we do not require customers to wash the car before drop-off if it is returned in a standard condition. However, if the level of dirt or odors (such as animal fur or cigarette smoke) requires professional, outsourced detailing to ensure a safe and hygienic environment for the next renter, a special cleaning fee must be applied. We hope this helps clarify our procedures, which are fully detailed in our Terms & Conditions.
Sara

Rated 5 out of 5 stars

Great experience using Locauto for our…

Great experience using Locauto for our trip. The pick-up process was easy and fast. The car was as new, with low mileage, clean. Drop off was fast and professional. Recomend

8 July 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Good service

Good service, polite staff and good cars. A big thank to Gianluca for his kindness! Շնորհակալություն

12 July 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Locauto Group at the Milan Central Station branch. The entire rental process was smooth, fast, and well organized. The staff were friendly, professional, and very helpful, making everything easy from pickup to return.

The car was clean, comfortable, and in excellent condition. Thanks to the outstanding service, our trip around Italy was stress-free and enjoyable.

We highly recommend Locauto Group to anyone looking for a reliable and trustworthy car rental company in Milan. Thank you for the excellent service—we will definitely rent from you again on our next trip to Italy!

7 July 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Gianluca

Gianluca ! Thank you so much for your kind support and quick process!

10 July 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Great experience

I was afraid because of different comments on different sites related to rent a car companies other than the big ones.
But Locauto was the only one who had affordable car on last minute and a good relation ship with me as customer.

Indeed there were some little spots before took the car, but they didn't charge them as they were not made by me.

The personnel was very operative, good English, the car smelled like a new one ( only 13000 on board). Very nice, first time driving a Panda, good experience.

David Matteo was the guy when returning car. Very friendly, Mille Grazie!

5 July 2026
Unprompted review
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Reply from Locauto Group - Milano Stazione Centrale

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Locauto. The booking process was quick and easy, the staff were friendly, professional, and very helpful. The car was clean, in perfect condition, and exactly as described. Pick-up and return were fast and hassle-free. Everything went smoothly from start to finish. I highly recommend Locauto and will definitely rent from them again. Thank you for the outstanding service!

7 July 2026
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Reply from Locauto Group - Milano Stazione Centrale

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Gian Luca was so helpful and always…

Gian Luca was so helpful and always smiling thank you for everything it was perfect

8 July 2026
Unprompted review
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Arturo (Arthur) in the Milan was wonderful and helped us…

Arturo (Arthur) in the Milan helped us check out and he was fantastic!! Very polite, friendly and helped unload the car. We would highly recommend renting a car from Locauto. It was a great experience from bevy to end and we loved our red fiat 600!

8 July 2026
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Reply from Locauto Group - Milano Stazione Centrale

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

They listen my needs for 2 weeks

They listen my needs for 2 weeks

And offer me a good service!

30 June 2026
Locauto Group - Milano Stazione Centrale logo

Reply from Locauto Group - Milano Stazione Centrale

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

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