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Locauto Group - Torino Aeroporto Reviews 

2,955
•
TrustScore 4.5 out of 5

4.6

Strada San Maurizio, 12, 10072 Caselle Torinese, Torino / Piemonte, IT

•

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See what reviewers are saying

Rated 5 out of 5 stars

Marie took care of me at the Turin airport, and the transaction was easy, smooth, and quick. I have nothing negative to say; I can only recommend them and give them a 10/10.

Company replied

Rated 5 out of 5 stars

Good and fast and easy service, good reliable cars, all went very smoothly, friendly customer service both in office and by phone. Almost new car, a rental with no complications.

Company replied

Rated 5 out of 5 stars

I booked a car but because I forgot my physical card at home I could not receive it. I called at their office to edit the reservasition. They did not want to add to the existing reservation ano... See more

Company replied

Rated 5 out of 5 stars

I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what t... See more

Company replied


Company details

  1. Car rental company
  2. also in
  3. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Torino Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0119963426. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Strada San Maurizio, 12, 10072, Caselle Torinese, Torino / Piemonte, Italy

  • +39 0119963426
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4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,955)

61,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good customer care

Very good customer care. Company representative at Turin Airport office is fantastic.

11 September 2026
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Reply from Locauto Group - Torino Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

a little longer than expected waiting…

a little longer than expected waiting for the pick-up, few people in front of me. Very friendly staff and help. Got an upgrade, really appreciated.
advice on taking a full tank ahead, appreciated but in the end was more expensive, because we brought it back with nearly a full tank. would be nice if so if that amount would be corrected on the downpayment. But a learning for me as well. easy drop off. and really nice and clean car. the staff is as promised, friendly, fast, focused and makes you wanna come back

10 September 2026
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Reply from Locauto Group - Torino Aeroporto

Dear Margreet,Thank you for taking the time to share such a wonderful review. We are absolutely thrilled to hear that you appreciated our friendly staff, the beautiful clean car, the easy drop-off, and that you enjoyed the complimentary upgrade! Knowing that our team makes you want to come back is the best compliment we could ask for.

Regarding the prepaid fuel option, we would like to kindly clarify how this service works. The prepaid full tank is an optional service designed to provide you with maximum convenience. It allows you to save time and avoid the stress of searching for a gas station right before returning the vehicle. Because it is a flat-rate convenience service, our policy states that this specific option does not include a refund for any unused fuel left in the tank at drop-off.

We also apologize for the slightly longer wait time at pick-up, but we are very happy that your overall experience was so positive.

Thank you again for choosing Locauto. We look forward to welcoming you back for a completely flawless, 5-star experience next time!
Elisa

Rated 5 out of 5 stars

All went very nice and smooth

All went very nice and smooth
Car we have been allocated was perfect and almost new. Used Locauto before but this time our experience was really good so well done 🤩 Nice staff

5 September 2026
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Reply from Locauto Group - Torino Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

The best company

The best company, good prices, very quick car pickup on-site, extremely helpful and friendly staff, the cars are clean and well-maintained, and you don't have to worry about when you'll get your deposit back. The best overall service.

4 September 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 3 out of 5 stars

Had to wait 30 minutes for someone to…

Had to wait 30 minutes for someone to be free to be able to pick up the car, received a different car as well

3 September 2026
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Reply from Locauto Group - Torino Aeroporto

Dear Danny,thank you for sharing your experience.We are sincerely sorry for the delay and that you received a different vehicle than expected. We understand how valuable your time is, especially when starting a trip, and waiting for service is frustrating.

We take your feedback very seriously and will use it to improve our desk operations to reduce wait times. We hope to have the opportunity to welcome you back in the future for a much faster and seamless experience.

Elisa

Rated 5 out of 5 stars

We had a very good experience with Locauto

We had a very good experience with Locauto. Car in good order, reasonable price including inexpensive option to pick up and drop off at different locations. Importantly, the staff were all very nice. We were not subject to the usual barely concealed threats that many providers inflict on us about the inevitable appearance of minimal knocks & chips that are simply associated with normal driving and that occur if you use any car, including our own. Locauto did not subject us to this so that is a very big positive as far as I am concerned! Thanks Locauto!

8 September 2026
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Reply from Locauto Group - Torino Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Great first time experience

Great rates , last minute available cars , low deposit , smooth car rental , very helpful staff

22 August 2026
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Reply from Locauto Group - Torino Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Goodquality, new cars

Good experience at turin airport

22 August 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 4 out of 5 stars

Smooth rent

Smooth rent, no issues maybe not many operators but everything ok

25 August 2026
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Reply from Locauto Group - Torino Aeroporto

Dear David,thank you for taking the time to write this review.
We are glad that you enjoyed our smooth procedures and we hope to welcome you back for an even better experience next time.
Elisa

Rated 5 out of 5 stars

Excellent

Excellent
Muy bien

21 August 2026
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Reply from Locauto Group - Torino Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Everything was fast

Everything was fast, smooth and very simple. 100% recommendations

18 August 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Highly recommended

Fast and easy check in and check out, New fully equipped and clean cars. Highly recommended

11 August 2026
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Reply from Locauto Group - Torino Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Easy process

Easy process, excellent car, excellent service!

19 August 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Good prices and pleasant service

As the title says, the prices are very good. The lady that both handled the pickup and return was very pleasant. Also my car was almost brand new which was nice as well.

10 August 2026
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Reply from Locauto Group - Torino Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 4 out of 5 stars

Good service

Good service.
They gave us a superior category.
We arrive earlier than we thought and have to wait to get the car or have to return it earlier the last day.

4 August 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for choosing Locauto and for taking the time to share your feedback regarding your experience in Torino! We truly appreciate your trust in us and look forward to assisting you again in the future.
Anna

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