Marie took care of me at the Turin airport, and the transaction was easy, smooth, and quick. I have nothing negative to say; I can only recommend them and give them a 10/10.
Company replied
Location
Switch locationStrada San Maurizio, 12, 10072 Caselle Torinese, Torino / Piemonte, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good and fast and easy service, good reliable cars, all went very smoothly, friendly customer service both in office and by phone. Almost new car, a rental with no complications.
Company replied
I booked a car but because I forgot my physical card at home I could not receive it. I called at their office to edit the reservasition. They did not want to add to the existing reservation ano... See more
Company replied
I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what t... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Torino Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0119963426. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Strada San Maurizio, 12, 10072, Caselle Torinese, Torino / Piemonte, Italy
- +39 0119963426
Unisciti a MyLocauto Friends
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locauto Group - Torino Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
We will definitely rent from Locauto again
Our experience with Locauto was excellent. We would like to highlight the exquisite and professional treatment from Marie, the agent who welcomed us on the first day and to whom we returned the car keys on the last day. The whole process was very easy and fast, and the vehicle was very clean and new
14 August 2026
Reply from Locauto Group - Torino Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Staff at Torino Airport was very…
Staff at Torino Airport was very polite, patient and helpful ,they provided excellent service.
1 August 2026
Reply from Locauto Group - Torino Aeroporto
Dear Nabil,thank you for sharing your experience.
We are glad that you enjoyed our staff and our service.
We appreciate your business and hope to welcome you back in the future for a 5-star experience!
Chiara
Very good service
1 August 2026
Reply from Locauto Group - Torino Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Very good experience
The gentleman that attended us when we picked up the car was professional, super helpful, flexible and pleasant. The car was in good condition. No inconveniences whatsoever.
31 July 2026
Reply from Locauto Group - Torino Aeroporto
That's great to hear! See you soon, Angelo
Agility
Agility, easy of finding, easy pick up, easy dropdown, and main reason zero security deposit
3 August 2026
Reply from Locauto Group - Torino Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Quick turnover
Quick turnover, both at pickup and return, frienly staff, good quality car.
20 July 2026
Reply from Locauto Group - Torino Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
The cars were clean
The cars were clean, and the staff were friendly. The rental prices were very competitive, and overall I had a very positive experience.
28 July 2026
Reply from Locauto Group - Torino Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Torino Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Reply from Locauto Group - Torino Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
A first good experience
I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what they promised! Booked online, added a coupon code for very good price, had a 5 min check in, got a free update due to limited cars, 5 min check out. No upsell or uncomfortable questions, just good customer care all the way. Very nice customer service. Returned in another airport was also easy. The car was quite new and was in good condition.
3 August 2026
Reply from Locauto Group - Torino Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Very relaxed and efficient rental experience
Deposit was very low. I could choose from select number of similar cars with a recommendation from the desk as to what would be nice to have for the purposes of my trip. Return was very relaxed compared to some other car rentals, might have been because of my full insurance. Overall very good experience.
1 August 2026
Reply from Locauto Group - Torino Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Rapid service
24 July 2026
Reply from Locauto Group - Torino Aeroporto
Dear Markus,thank you for your review.
We are glad that you enjoyed our service.
We look forward to welcoming you back in the future.
Chiara
Car pick-up and return was nice
Car pick-up and return was nice, easy and fast. Car was perfect, and even upgraded without extra costs.
Definitely could use Locauto again!
31 July 2026
Reply from Locauto Group - Torino Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Torino Aeroporto
Thank you for your feedback! Fausto
Locauto used to be my first choice
Service has gone down hill on last two occasions, when we got there they didnt have a suitable car wanted to upgrade with automatic, i dont drive automatic, fortuatley a suitable car came in so we took it unwashed which wast a problem and everything went well there after
30 July 2026
Reply from Locauto Group - Torino Aeroporto
Dear Julia,thank you for your review and, above all, for your continued loyalty and trust in our company with each of your rentals.Whenever a reserved category is temporarily unavailable, our policy is to offer a complimentary upgrade to ensure our customers can get on the road without unnecessary delays. We apologize for any inconvenience caused while trying to find a vehicle with a manual transmission that suited your driving preferences.
We are very glad to hear that a suitable car became available and that everything went smoothly for the remainder of your trip!
We have taken note of your comments regarding our service consistency and will use your feedback to refine our operations and improve our service.
We look forward to welcoming you back again soon for a much seamless experience.
Elisa
Excellent Service and a Smooth Rental Experience
The rental process was quick and easy. The staff were honest, professional, and answered all of our questions. They explained the car thoroughly when we picked it up. The return process was also fast and efficient, while still being very careful and thorough. I would definitely recommend them.
27 July 2026
Reply from Locauto Group - Torino Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
It was fast and easy to book a car…
It was fast and easy to book a car online and when I arrived there for pick-up the man was very kindly and helpful and I tooked the car in a few minutes. Also I've got an incident with the car and they were understanding and helped me with everything I had to do. I highly recommend if you need a car in your holiday.
28 July 2026
Reply from Locauto Group - Torino Aeroporto
That's great to hear! See you soon, Angelo
Reply from Locauto Group - Torino Aeroporto
Dear Elvar,thank you for sharing your experience.
We are glad that you enjoyed our firendly staff, as they are the heart of our customer experience.
We look forward to welcoming you back in the future.
Chiara
Reply from Locauto Group - Torino Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.