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Locauto Group - Torino Aeroporto Reviews 

2,838
TrustScore 4.5 out of 5

4.6

Strada San Maurizio, 12, 10072 Caselle Torinese, Torino / Piemonte, IT


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Rated 5 out of 5 stars

I have tried other rental car companies before and being put in uncomfortable situations about upsell of upgrades. Therefore I tried LocAuto which promise easy check-in and return. And they did what t... See more

Company replied

Rated 5 out of 5 stars

Our experience with Locauto was excellent. We would like to highlight the exquisite and professional treatment from Marie, the agent who welcomed us on the first day and to whom we returned the car ke... See more

Company replied

Rated 5 out of 5 stars

Deposit was very low. I could choose from select number of similar cars with a recommendation from the desk as to what would be nice to have for the purposes of my trip. Return was very relaxed compar... See more

Company replied

Rated 5 out of 5 stars

The rental process was quick and easy. The staff were honest, professional, and answered all of our questions. They explained the car thoroughly when we picked it up. The return process was also fast... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Torino Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0119963426. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Strada San Maurizio, 12, 10072, Caselle Torinese, Torino / Piemonte, Italy

  • +39 0119963426
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,838)

58,069 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve lost my flight and rebooked…

I’ve lost my flight and rebooked another flight in two weeks, everything went very smoothly on the phone rearranging for the new dates for car rental.
The cars are right on the airport premises, simple process to get the car.
I’ve been lucky enough to get a free upgrade on the car category. Really easy to drop it off. Staff really helpful and very good English.

27 May 2026
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Reply from Locauto Group - Torino Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

Easy to book

Easy to book. Car worked perfect. Friendly staff.

17 May 2026
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Reply from Locauto Group - Torino Aeroporto

Dear Anki,thank you for your kind review.We are delighted that you appreciated our service.We look forward to welcoming you back soon. Chiara

Rated 4 out of 5 stars

Easy pick up and drop off

Car pick up and drop was very fast, car was OK, just they did not have an automatic transmission as ordered. Good price.

21 May 2026
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Reply from Locauto Group - Torino Aeroporto

Dear Karlas,thank you for sharing your experience with Locauto.
We are glad that yu enjoyed our service.
We apologize if the car didn't meet your expectations this time.
We hope to welcome you back with a better experience.
Elisa

Rated 5 out of 5 stars

We are very satisfied with the rental…

We are very satisfied with the rental car. The car was comfortable to drive, well-maintained, and fully met our expectations. The service was also excellent. The staff member was friendly, helpful, and very supportive throughout the process. Everything went smoothly and professionally. Highly recommended!

29 April 2026
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Reply from Locauto Group - Torino Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Would recommend

Good staff, easy process

3 April 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Car very good economic and staff very…

Car very good economic and staff very good 👏

4 May 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
As a first time international driver in Italy to rent a car, the lady at the front desk really took time and care and guided me through the process. I also received a free upgrade for a car which was fantastic. I would highly recommend.

27 April 2026
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Reply from Locauto Group - Torino Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Good

Fast en good

2 May 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Perfect

Swift handling. Polite staff.

24 April 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Outstanding Staff Made It a Perfect Experience

Renting with Locauto at Torino Airport is as easy as it gets. The whole process was smooth, efficient, and stress-free from start to finish. The staff truly stand out — professional, friendly, and incredibly helpful. They made everything simple and clear, ensuring a great experience overall. Highly recommended!

21 April 2026
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Reply from Locauto Group - Torino Aeroporto

That's great to hear! See you soon, Angelo

Rated 1 out of 5 stars

Very bad experience at Torino airport…

Very bad experience at Torino airport for the first time ever

22 April 2026
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Reply from Locauto Group - Torino Aeroporto

Dear Elitsa,thank you for sharing your experience with Locauto.We are sorry to hear that you were disappointed with our service.Unfortunately we have few informations about your experience,please get in touch with our customer service by clicking:https://portale.locautorent.com/websitecs/cs-home.aspx.We hope you might give us another chance in the future.Chiara

Rated 5 out of 5 stars

Great staff

Great staff, excellent car

19 April 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Recommendations

Excellent and pleasant service, everything went smoothly, we received the car in good condition and better than I expected

21 April 2026
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Reply from Locauto Group - Torino Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 4 out of 5 stars

Good company

Good car, the service was professional, all in all a good experience.

16 April 2026
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Reply from Locauto Group - Torino Aeroporto

Dear Stan,thank you for sharing your experience with Locauto.We are glad to hear your review and we hope to see you next time with a 5-star review.Chiara

Rated 1 out of 5 stars

Worst experience in many years as a…

Worst experience in many years as a loyal customer, I left the car full of petrol/benzin just filled up before leaving it ( with prove of receipt), been charged of more then 80€. No one can solve the matter bout that.
The morning after (Monday 13/4) in Verona went to rent another car for a family member, the guys was very very rude and racist with very bad attitude.

15 April 2026
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Reply from Locauto Group - Torino Aeroporto

Hello Driss, thank you for sharing your experience. We are sorry about what you are reporting but at the drop off the car didn't show the tank full, we had to refill it with 15 litres and we have the receipt too.
Please consider to contact our customer service team at the link https://portale.locautorent.com/websitecs/cs-home.aspx, so that you can get the support you need.

Sara

Rated 5 out of 5 stars

Bravo LocAuto!

Very accurate and nice staff + easy check in and check out. Do not like all of their cars but always nearly new models! Bravo LocAuto. Price is midrange and represents the value!

8 April 2026
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Reply from Locauto Group - Torino Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

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