Banner for Locauto Group - Venezia Aeroporto

Locauto Group - Venezia Aeroporto Reviews 

4,446
TrustScore 4.5 out of 5

4.6

Via Galileo Galilei, 30, 30030 Tessera, Venezia / Veneto, IT


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found the company to be very friendly and helpful. They were great to deal with and made the choices to me clear and easy to understand. The lads at the pick up and collection points were very pleas... See more

Company replied

Rated 5 out of 5 stars

Excellent pick up and drop off experience, no upsell attempts. Took 15 min to pick up the car at the airport and 5 min to drop off. The car was in good condition and didn't give us any troubles during... See more

Company replied

Rated 5 out of 5 stars

Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more

Company replied

Rated 5 out of 5 stars

They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I... See more

Company replied


Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Presso l'ufficio Locauto Rent di Venezia Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020409. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Galileo Galilei, 30, 30030, Tessera, Venezia / Veneto, Italy

  • +39 0243020409
Promotion box for Locauto Group - Venezia Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,446)

59,558 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

new car

new car, good service at pickup and return. Only negative thing is the cost if you dont return the car filled up

24 June 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Hello

Hello, I used LOCAUTO for the first time and I was very touched by the kindness and service of the staff. In fact, I was worried about a Korean influencer saying bad reviews, but it was not true at all. We will continue to use LOCAUTO. Thank you so much.

3 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Everything was smooth and easy

Everything was smooth and easy. Parking a little bit confused. Buy the personal was ready to help.

1 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

I recommend the firm

Receiving and returning the car were very fast.The staffs are polite,friendly and helpful.I did not meet any negative situations.

5 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Smooth process

Smooth process, a small wait at the airport pickup - but nowhere near as long as the other rental companies!

All around good experience with all staff involved!

5 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 4 out of 5 stars

Good and no issue

The organization at Venice airport is good but can still be improved. The signs were not sufficient to direct the customer towards the check in office. The staff was kind and friendly. We got a different car than what we reserved but that happens. Overall it was a good experience renting from them!

28 June 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you for your review, Mert! We're glad to hear that overall you had a good experience with us and that our staff made a positive impression. We take note of your feedback regarding the signage ,please keep in mind that this depends on the airport management but we'll do our best to provide clearer indications to our customers. Hope to welcome you again soon!
Anna

Rated 5 out of 5 stars

Locauto immediately found me a car at a…

Locauto immediately found me a car at a great price. Very helpful and friendly staff. I had a problem with a previous reservation under a different company and did not have a car when I arrived in Venice.

27 June 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

first time driving in italy

our first time travelling to italy and renting a car was easier than we though it would be , very friendly and helpfull staff will recommend locuto to freinds and family thx to all ,see you next time

6 June 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Fast

Good company.

3 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

It was a very good experience

It was a very good experience, but they don't explain how the toll system works on the highways, which leads to clumsy mistakes that could be avoided.

2 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Dear Ramon,thank you for sharing your experience.
We are glad that you appreciated our service.
For your next rental, we suggest our Tollpass service to avoid queues and save time.
We look forward to welcoming you back next time.
Elisa

Rated 5 out of 5 stars

Not needing an international drivers…

Not needing an international drivers license was key to the first piece of success.

2 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Happy with the service

Very efficient and experienced staff, easy car pick up and drop off. Fairly new car, although not the same model reserved, just same class. Cost considered cheap.

22 June 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Great car, fair price, and smooth service. Thank you

2 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 3 out of 5 stars

Car was exactly what was required for a…

Car was exactly what was required for a trip to the Dolomites from Venice airport. Only issue was the long queues for all car rental companies. We had pre-booked and were not aware that you can go directly to the car.pick-up and so save yourself a long wait. Others in the queue made the same mistake. Also far better to take complete insurance (which we did once at the desk).

2 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you for your feedback, Joseph! We're glad the car was perfect for your rip. We apologize for the long queue and appreciate your patience. For your next rental, we suggest using our Smart Check-in service: by registering online on our MyLocauto portal, you can skip the desk and go directly to the parking area to pick up your car. Also, we're glad you chose the complete insurance for extra peace of mind. We hope to welcome you again soon!
Anna

Rated 5 out of 5 stars

We got the car at the agreed time

We got the car at the agreed time. If you come from Marcopolo Airport it is very easy to go and take the car (in the same building)

2 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 1 out of 5 stars

Never Rent from Alamo/Enterprise or Licauri in Europe

Our reservations were lost. So rental at the Venice airport cost three times what our rental reservations were and we received rude and disrespectful service
We even had a printed copy of our reservations.
Fraud.

17 June 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Dear M.Bond,thank you for your feedback.
We apologize for the issues experienced.
We would like to clarify that it is never our intention to make a customer feel uncomfortable, as our standard approach is built on courtesy and hospitality. Sometimes, despite our best efforts, misunderstandings or stressful moments can occur.
We will absolutely sync up with our team to make sure we improve our customer service.
Please note that all of your reservations were cancelled trough the broker website.
If you have any further questions, please, do not hesitate to get in touch with our Customer Service by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx
We really hope you'll give us another chance in the future. We'd love to welcome you back and show you the high-quality service we are truly capable of.
Chiara

Rated 5 out of 5 stars

Great service

1 July 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Thank you very much Locavto

Thank you very much Locavto, I liked your service. I traveled happily thanks to you. I recommend everyone to use your service❤️

21 June 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

I rented from venice airport from 24 to…

I rented from venice airport from 24 to 29 of June . I am pleased how whole process went through, quality, quick and easy. I was expecting the worse with the busiest period but I am impressed. My car was upgraded for free , nice staff and smooth process. I totally recommend this company!

24 June 2026
Locauto Group - Venezia Aeroporto logo

Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look