We had an excellent experience with Locauto at Bari Airport. The staff were friendly and professional, and both the pick-up and return process were quick and straightforward. The car was clean, well m... See more
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We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dent... See more
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Collection was super fast. All the other car rental firms at the airport had lengthy queues, Locauto was just a couple of people in front of me. I'd pre registered my details, including driving licenc... See more
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Very friendly and helpful staff. The process of renting and returning the car went very smoothly and without any complications. The car, a Fiat 600 hybrid, was rented at the Palermo airport after 10 p... See more
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Company details
About Locauto Group
Written by the company
🚙 Locauto Group: la mobilità su misura, 100% italiana
Da oltre 45 anni siamo un punto di riferimento in Italia per chi cerca soluzioni di noleggio auto e veicoli commerciali a breve, medio e lungo termine, flessibili e affidabili.
Siamo un gruppo 100% italiano, con una rete di circa 110 uffici di noleggio presenti nei principali aeroporti ✈️, stazioni ferroviarie 🚆 e città 🏙️; dal 2013 partner per l’Italia di Enterprise Mobility, leader mondiale nel noleggio auto 🌍.
Abbiamo rivoluzionato il noleggio tradizionale rendendolo più smart e digitale, grazie a servizi innovativi come:
- ⏱️ SMART CHECK-IN, per ritirare il veicolo direttamente in parcheggio, senza attese
- 🐾 BAU THE WAY, per viaggiare con il proprio amico a quattro zampe
- 🧑🎓 LOCAUTO YOUNG, pensato per chi ha appena conseguito la patente
In più, con il nostro programma fedeltà MYLOCAUTO FRIENDS 🎁, premiamo la fiducia dei nostri clienti con sconti e vantaggi esclusivi.
Che tu sia un privato 👤, un’azienda 🏢 o un professionista 💼, siamo il partner ideale per muoverti in totale libertà 🚙.
🚙 Locauto Group: tailor-made mobility, 100% Italian
For over 45 years, we have been a point of reference in Italy for those seeking flexible and reliable car and commercial vehicle rental solutions for the short, medium, and long term.
We are a 100% Italian group, with a network of around 110 rental offices located in major airports ✈️, railway stations 🚆, and cities 🏙️; since 2013, we’ve been the official partner in Italy of Enterprise Mobility, the global leader in car rental 🌍.
We have revolutionized traditional car rental by making it smarter and more digital, thanks to innovative services such as:
- ⏱️ SMART CHECK-IN, to pick up your vehicle directly in the parking lot, with no waiting
- 🐾 BAU THE WAY, to travel with your four-legged friend
- 🧑🎓 LOCAUTO YOUNG, designed for new drivers
Plus, with our MYLOCAUTO FRIENDS 🎁 loyalty program, we reward our customers’ trust with exclusive discounts and benefits.
Whether you’re a private individual 👤, a company 🏢, or a professional 💼, we are the ideal partner to move with total freedom 🚙
Contact info
Unisciti a MyLocauto Friends
4.7
Excellent
221k reviews
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Great car and clear communication
Clear communication and straight- forward process.
Car was new and drove very good, easy to connect with phone, which allowed easy navigation and listening to music.
10 August 2026
Reply from Locauto Group
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Tried, Tested and Trusted
This is our third time using Locauto and yet again they did not dissapoint.
Having used Locauto in Tuscany, and Lake Garda previously, with only great experiences at both we decided to stick with them for Rome.
Firstly rental prices are fair not cheap and not too expensive (booked online before the trip).
The car was fairly new and in great condition with air conditioning.
The service at both desks was excellent the staff were beyond friendly and helpful.
There are optional extras offered but you don't have to takes them. The extra we took was to pay €100 to cover return of vehicle with an empty tank as it is very expensive to refuel in Rome.
All in all another great experience with Locauto we will be using them again.
7 August 2026
Reply from Locauto Group
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Car rental
Renting the car went smoothly and was completely troublefree. I highly recommend it.
The service was great too 😊.
7 August 2026
Reply from Locauto Group
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Superb experience!
The team was great, the car was great. We had a wonderful experience. 10/10
10 August 2026
Reply from Locauto Group
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Dear Locauto Customer Service,
Dear Locauto Customer Service,
I am writing regarding a car rental booked with Locauto.
We picked up the car at your Milan Central Station office. At the time of pick-up, we paid the required rental charges, and we also separately paid the fee for returning the vehicle at Bergamo Airport.
However, when we returned the car at Bergamo Airport on August 16, 2026, a Locauto employee requested an additional €170, explaining that this charge was required specifically because the vehicle was being returned at the airport.
We do not understand this additional charge, as we had already paid separately for the one-way/airport drop-off when we picked up the vehicle in Milan.
According to the final rental statement we received, there is already a “One Way Fee” of €73.20 plus €10.98 in VAT, and we would therefore like to understand why we were asked to pay an additional €170 at the time of returning the vehicle.
Could you please review our rental agreement and payment records and clarify:
1. What exactly the additional €170 charge was for;
2. Why this amount was requested at Bergamo Airport despite the drop-off fee already having been paid;
3. Whether this charge was correctly applied according to our rental agreement.
If the €170 was charged incorrectly or duplicated a fee that we had already paid, we kindly request that the amount be refunded to our original payment method.
I have attached the final rental statement for your reference.
I look forward to your explanation and resolution of this matter.
Kind regards,
AIVAZIAN ADON
17 August 2026
Reply from Locauto Group
Dear Adon, thank you for choosing Locauto and sharing your feedback regarding your rentals in Milan and Bergamo. We have thoroughly reviewed your contract and currently do not see a record of the €170 charge you referenced. We are looking into this further, but please rest assured that the amount you were charged in Milan represents your final and total bill.
If you need further support you can get in touch with our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx.
Sara
Procedure di check-in e checkout…
Procedure di check-in e checkout veloci, terminal facile da trovare e personale gentile
15 August 2026
Reply from Locauto Group
Thank you for your feedback! Fausto
Quick rental process
Quick rental process, nice and professional staff and the car was really nice.
17 August 2026
Reply from Locauto Group
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Locauto car rental Italy
Rental office in Catania airport was easily accessible, service was ok also.
9 August 2026
Reply from Locauto Group
Dear Elie ,thank you for your review.
We look forward to welcoming you back in the future!
Elisa
Great service
Great service, great car and professional help from Alessio!
17 August 2026
Unprompted review
Reply from Locauto Group
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group
Thank you for leaving us a positive review! See you soon, Enrico
Great support
Easy to make changes for car extention, swift communication via email, great staff at Fiumicino airport helped us to find solutions on a late arrival!
10 August 2026
Reply from Locauto Group
Thank you for the great review! Stefania
Reply from Locauto Group
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Check in and check out staff efficient…
Check in and check out staff efficient and cheerful. Car cleanliness and readiness not so great.
17 August 2026
Reply from Locauto Group
Dear Robert,thank you for your review.
We are glad that you enjoyed our staff and our procedures.
At the same time we apologize for the car condition and we will share your feedback with the local team to improve our cleaning procedures.
We hope to welcome you back for much better experience next time!
Elisa
Terrible company and complete scammers
Terrible company and complete scammers. Very unprofessional service. I strongly advise everyone to stay away from them.
17 August 2026
Reply from Locauto Group
Dear Osama, thank you for taking the time to share your feedback regarding your experience at Bergamo Airport. We are genuinely sorry to hear that our service did not meet your expectations, and we would greatly appreciate the opportunity to learn more about what went wrong. Please consider to get in touch with our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx.
Sara
We experienced great service
We experienced great service! Quick check-in and check-out. The car only had 8k km on it and was nice and clean. Will use their service again in the future.
10 August 2026
Reply from Locauto Group
Thank you for your feedback! Fausto
Reply from Locauto Group
Thank you for the great review! Stefania
Reply from Locauto Group
Many thanks, see you soon! Erika
New car, service very quickly
Very good. The car was new, 2026, and the service was very quickly
17 August 2026
Reply from Locauto Group
We are so happy about your all-out stressless experience. Lucrezia
The pick up took such a long time
The pick up took such a long time. We rented the car for 9 o’clock and we had to wait for 45 min outside in the sun and almost mist our plane.
10 August 2026
Reply from Locauto Group
Hello Carina, thank you for choosing Locauto and for taking the time to share your feedback. We sincerely apologize for the wait you experienced. We are currently seeing high customer volumes during our peak season, which can unfortunately lead to delays at the counter. We truly appreciate your patience and your business, and we hope to have the opportunity to welcome you back soon.
Anna
Good expérience with all of the people…
Good expérience with all of the people involved in the hiring of the vehicle...after 2 days (350 km)...warning Lights for Add Adblue...check oil,check washer fluid....Poor maintenance of vehicle...Created unwanted stress on long awaited HOLIDAY...
.
13 August 2026
Reply from Locauto Group
Thank you for your review.
We are glad that you enjoyed our staff.
At the same time, we apologize for the condition of the car, which did not reflect our standards. Please rest assured that we will share your feedback with our local team to improve our inspection procedures. We hope to welcome you back for a seamless experience next time!
Elisa
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