**editing review as I got my refund processed quickly. Not sure what’s happening to my content and buildings insurance premium. I took out insurance in February and paid in advance for 12 months.... See more
Company replied
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See what reviewers are saying
Locket is an insurer that understands the benefit of smart technology to keep your home safe and provides a discount for doing so. They are very responsive, have an app that can get you further disco... See more
Company replied
So far so good. Insurance cover hasn't even started yet so not needed to make a claim or anything tricky like that. However cover was a good price and the app seems very well built and intuitive. Nice... See more
Company replied
I can't really give an honest review as the Home Insurance policy I've purchased doesn't kick in until 24/4/22. However, the buying part was very straightforward and clear. The price I paid won ha... See more
Company replied
Company details
Written by the company
Love it? Locket. Use smart technology to protect the things you love and we’ll give you a fairer price on your home insurance. (Previously Hiro)
Contact info
5 Jardine House, Bessborough Road,, HA1 3EX, Harrow, United Kingdom
- hi@locket.insure
- locket.insure
4.5
Excellent
304 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
App, Purchase and Use Brilliant
Great App, easy to purchase and very easy to use and nice to see variable cover.
I love the smart home integration and really hoping to get onto the insiders program.
Hopefully I won't need to claim, but will update if this feature is ever required.
8 June 2022
Reply from Locket
Jeremy, what a review - thank you! We're thrilled to have you as a Locket member, welcome.
We love that you match our enthusiasm for smart tech; our Insiders team will get back to you on your application.
As you said, hopefully you'll never need to claim, but if you do, we'll be here.
Reply from Locket
Thank you for your kind words, Ian - though, did you mean to give us a 1* rating?
We'd love to find out if there's anything we could have done better, to give you a truly first class service!
Reply from Locket
That's it, Nigel - use us! Thanks for the great review and welcome to Locket!
Excellent premium for building/contents…
Excellent premium for building/contents insurance; and a fast and efficient sign-up. Thanks.
3 June 2022
Reply from Locket
Thank you, Mel - and welcome to Locket!
If you need anything, don't hesitate to contact us via the chat function in the app or on the website, or email us at hi@locket.insure; we're here to help.
Reply from Locket
Great member
Simple onboarding
Great review
Welcome to Locket, Jonathan - and thank you for the 5 star review!
Attentive customer service!
1 June 2022
Reply from Locket
Glad you thought so!
Thank you for taking the time to leave us a great review, and welcome!
It was easy to understand insurance and…
It was easy to understand insurance and get Barry
1 June 2022
Reply from Locket
We're thrilled that you found our insurance easy to understand - welcome to Locket!
P.S. Nice to hear it was easy to get Barry..
Insurance
I was happy with the way I was delt with, it was quick and easy to do and it was sensibly priced which means a lot in today's economic climate!
31 May 2022
Reply from Locket
Welcome on board, Ray! If you're pleased, we're pleased.
Feel free to reach out to us about any queries, either via the chat function on our website or in the app, or email hi@locket.insure.
excellent value for money
31 May 2022
Reply from Locket
Excellent review from a great customer - thanks Michael and welcome to Locket!
New customer. So far so good
So far so good. Easy to quote online. Competitive price on insurance. Not competitive on home emergency cover. Only time will tell how good the service is.
30 May 2022
Reply from Locket
Welcome to Locket, Caz!
Hopefully time will tell you that our service is great.
Don't forget to download the Locket app for some more digital easiness in managing your policy, and getting groovy member perks.
Website easy to use simple…
Website easy to use simple straightforward love it oh forgot best price in Uk
28 May 2022
Reply from Locket
Fantastic member review, very pleased to have you on board - thank you, oh forgot; welcome to Locket!
It was quick and easy to join
It was quick and easy to join. The price was most competitive
28 May 2022
Reply from Locket
Welcome to Locket, Mrs Gibson!
Now you've joined, managing your policy and getting member perks are also quick and easy to do in the Locket app.
Fantastic value and simple to tailor to…
Fantastic value and simple to tailor to match needs.
25 May 2022
Reply from Locket
What a lovely review, Paul - thank you and welcome!
If you liked how simple joining was, download the Locket app to easily manage your policy; and control your needs, should they change!
Clear, simple home insurance
Nice, clear simple website. First impressions are that these guys are about value for money home insurance. Great experience so far, but only just signed up for the first year!
23 May 2022
Reply from Locket
To many more years to come, Stephen! Welcome and thank you for the lovely feedback.
Reply from Locket
'Quick and easy to take out' - why thank you, Samuel - welcome to Locket!
Easy and very very competitive
21 May 2022
Reply from Locket
Easy like Sunday morning, Ian. Welcome to Locket!
Insurance quickly sorted
Insurance quickly sorted, great value, comprehensive insurance. Jargon-free policy anyone can understand. The personalised welcome video was a lovely surprise too! Really good experience with Locket so far.
21 May 2022
Reply from Locket
Tracy, thanks so much for taking the time to share your experience with us - welcome to Locket!
You beat my current house insurance…
You beat my current house insurance form by £80 and covered the same items. I hope if I need you that you will be way to contact and deal with.
20 May 2022
Reply from Locket
Big Game, welcome to Locket!
We're here if you need us; feel free to reach out with your queries, questions, and requests via the chat function, or email us at hi@locket.insure to chat to a friendly human.
Hi. New customer.👌😉
Hi. First time buyer' had a good experience with email when i did take my policy with Locket.👌😉
20 May 2022
Reply from Locket
Welcome on board - it's great to have you as a member and we're thrilled that you've had a good experience so far!👌😉
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