Basically scammers! I regret buying the tickets before searching here. I can confirm, this devious method is hardcoded in their selling system - I double checked and they advertise the same ch... See more
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See what reviewers are saying
They advertise the lowest cost on Kayak.com among all the agencies. But when you try to purchase with them for the advertised price, after a lengthy procedure they suddenly increase the price to a muc... See more
They increase the price when you already choosing payment method - the price is indicated in full, but 50+Eur for processing card is nonsense. Moreover, this is only indicated after you've submitted a... See more
Our a priori opinion is that il has been easy to book a room through LOL.Travel at Residence Inn by Marriott. Our main concern is that we would like to know wether the price we have paid on line and w... See more
Company replied
Company details
Written by the company
Find out best deals on scheduled flights, hotels, rental cars and enjoy a brand new way to travel
Contact info
Strada Consolare 51/C, 47924, Rimini, Italy
- marketing@lol.travel
- lol.travel
1.8
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Dear lol travel
Dear lol travel,
A friend of mine booked me a ticket 3 days ago via lol travel, the reservation status is confirmed. Today was issued a voucher not a ticket, with a ticket number though.
I went to the austrian airlines website to find my reservation giving them the ticket number from the voucher you sent me.
And the are saying there is no reservation found
The cost of return ticket is 1500€!
Can I get a valid ticket please asap
I am supposed to fly in 2 days!
Thank you
PS. The copy of this message is sent to lol travel
Update 30/10
Thank you lol travel!
An Austrian Airlines Ticket was issued yesterday
With the possibility to check in
Thank you
The issued is solved.
28 October 2024
Unprompted review
Reply from lol.travel
Dear Linda,
it is possible to do check in online 24 hrs before departure, directly on the airline's website with the airline reference booking number.
Otherwise it is possibile to do check in directly in airport without additional cost.
Update: Wonderful, we are happy everything is solved and you are satisfied.
Best Regards
lol.travel
Useless company
Useless company. All amendments have to be made to be made manually via email, this is the 21st century how is it not possible to make the change online?
So okay you have to handle the change by email but now they can't take the payment from the same card you paid with. They send a link which expires after 1 hour, which they send in the response to you email that they send when they get round to it, some people have jobs but now dealing with LOL Travel to arrange a simple change of date on the flexible ticket you paid for is now your second job. After you miss the link you call their "24 hour helpline" and just get cut off because there are no agents available seemingly ever. You have now called and emailed but they still spend a whole day without responding and the price has now increased by a third. On top of the €55 admin fee they (not the airline) are charging for wasting your time with this back and forth.
Save your money, save your time, and save your sanity; don't book with a LOL Travel! LOL ;(
25 October 2024
Unprompted review
Reply from lol.travel
Dear customer,
for privacy and security reasons all changes are handled by our operative via e-mail exchange with the practice holder. It is not possible to do this independently online because there is a specialised operator who makes the change and returns the quotations to the customer.
The link is the alternative method when on the first method you mentioned the payment fails. Handling fees are required as stated in our terms and conditions. We see that your ticket has been resolved.
At your disposal for any needs
thank you
lol travel is rubbish company don’t…
lol travel is rubbish company don’t book with them anything services are completely unacceptable and if u ask for refund they making up things I have very bad experience with them
13 October 2024
Unprompted review
Reply from lol.travel
Dear Customer,
we are sorry for your assessment. We have explained the cancellation procedure to you and given you all the instructions on how to proceed. As you did not cancel your booking, we are unable to accommodate your request.
At your disposal
lol.travel
Thank you for your best service
Thank you for your best service. Until next time.
17 October 2024
Unprompted review
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are delighted that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Value for money
17 October 2024
Unprompted review
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are delighted that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Extra costs and no promised checked-in luggage
The flights were quite much cheaper than in other places, which made me use this site even though it looked somewhat suspicious. To my surprise, the reservation did not include checked-in luggage even though they promised it would, and the price bumped up 30€ when finalizing the reservation. I hope the actual flights will go ok...
10 October 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
we are sorry for your evaluation. We would like to kindly ask you your pnr in order to identify your case and reply to you. Thank you
Best regards
I didn't like the exchange rate when…
I didn't like the exchange rate when paying for the ticket. I don't think making money with exaggerated exchange rates is a business model I can appreciate.
16 August 2024
Unprompted review
Reply from lol.travel
Dear customer,
we are sorry for your disappointment. We would like to clarify a few points for you. When booking your flight, it is possible that the fare may be changed. These changes are made directly by the provider, so the booking system informs you of the fare update. In addition to the fare, the total price of the booking also includes certain services and handling fees. For the sake of transparency and user protection, the handling fees are always indicated in full before the purchase commitment is finalised.
Please do not hesitate to contact us if you have any questions.
lol.travel
Seguimos esperando una devolución
Seguimos esperando después de más de un mes una devolución de un servicio... esto es lo que me escribieron la segunda vez que reclamamos el servicio:
"Dear customer, We are sorry for the inconvenience. We have already proceeded with the refund of the service for the return flights. At your disposal Best regards Kiara"
Y estamos igual que al principio... por no hablar de que si les llamas por telefono solo hablan italiano o inglés,
12 September 2024
Unprompted review
Reply from lol.travel
Estimado cliente,
Sentimos las molestias ocasionadas.
Ya hemos procedido al reembolso del servicio para los vuelos de vuelta.
A su disposición
Un cordial saludo
Friendly agent and you feel welcome
Friendly agent and you feel welcome, they are communicating well with the client. i m 100% to use this agent again.
1 October 2024
Unprompted review
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are delighted that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Reply from lol.travel
Dear customer hello,
this kind of unforeseen events dependen not on us, we suggest you to manage it with the airline as soon as possible.
Thank you
Best regards
Good accomadation good location central…
Good accomadation good location central and close to beach, pubs and restaurants reception staff very helpful and friendly appartments cleaned regularly good pool pool bar and restaurant staff very attentive would definitely stay here again
25 September 2024
Unprompted review
Reply from lol.travel
Dear John good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are delighted that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
if I ask for help through the monitor
if I ask for help through the monitor, there is no answer
I should go to the back of the aircraft to ask for help
this through the flight from Austrian to Washontion d.c
and from washinton to san diego
26 September 2024
Unprompted review
Reply from lol.travel
Dear customer hello,
could you please note your PNR in order to identify your case?
Thank you
lol.travel
the response from servicer is quick and…
the response from servicer is quick and gave me positive answer
27 September 2024
Unprompted review
Reply from lol.travel
Dear Andy,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Reply from lol.travel
Dear Javier,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
I has been 5month without the refund of…
I has been 5month without the refund of my money. I booked the flight from Kenya to south African and cancelled the flight as the next flight i wanted to connect with was 2hours earlier. I have been writing emails to them but empty promises, I think it is the right time now to repot them to ATOL and fraud team.
16 April 2024
Unprompted review
Reply from lol.travel
Dear customer,
as communicated we confirm that the refund has absolutely gone through. We recommend that you contact your bank directly.
Best regards
lol.travel
Easy to use website although I could…
Easy to use website although I could not use my Amex credit card even though it was displayed. However, this was irrelevant as their pricing was excellent. Txs!
16 September 2024
Unprompted review
Reply from lol.travel
Dear Christina good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
I had such a wonderful time with Qatar…
I had such a wonderful time with Qatar Airlines. Cathay Airlines was very good and kind too.
10 September 2024
Unprompted review
Reply from lol.travel
Dear customer good morning,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
Very good support and service!
13 September 2024
Unprompted review
Reply from lol.travel
Dear Tonya good afternoon,
we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided.
Please do not hesitate to contact us for any future needs.
Best regards
lol.travel
I would not recommend this company
I would not recommend this company. They can cancel your flights in just one click! We had terrible experience with this company,they change the price at the end of the booking procedure after they approved the ticket price before and customer service is also “bad one”….
10 September 2024
Unprompted review
Reply from lol.travel
Dear user,
we are sorry for your disappointment. We would like to clarify a few things for you below. When booking your flight, it is possible that the fare may change. These changes are made directly by the provider, so the booking system informs you of this fare update. In addition to the fare, the total price of the booking also includes certain services and handling fees. For the sake of transparency and user protection, the handling fees are always indicated in full before the purchase commitment is finalised.
Please do not hesitate to contact us if you have any questions.
Thank you
lol.travel
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