Lowton Motor Company 

IMPORTANT UPDATE: I have just received a reply, via Trustpilot, to my feedback below. In it they make several false claims. The worst is; I was called by Steve (regarding their "Best Buy Back Price). This is a complete LIE. I did not receive a call from Steve, or anyone else. I received no communication regarding a price whatsoever. As mentioned in my feedback: Exercise extreme caution if dealing with LMC. Not to be trusted or recommended, in my experience.

An awful experience. Lowton Motor Company (LMC) claim to pride themselves on customer service. Nothing could be further from the truth. Exercise extreme caution if dealing with them. Not to be trusted or recommended, in my experience.

The first part of this review was posted in March and I was asked to remove it. No one at LMC was interested in resolving the issues until the review was posted. Finally, the Ops Manager, Peter, who was professional addressed the issues. Albeit not all were resolved I agreed to remove the review.

Posted March 2023 and later removed:
The buying experience was bad, I never felt like a valued customer. The attitude was; couldn’t care less. The after sales was non- existent. After I received delivery of the car a number of issues became clear: The car had been sold with full-service history but has three years SH missing. There were a number of factory recalls and updates outstanding, which I was not made aware of and were not addressed prior to delivery, despite a supposed “125 check and service” being advertised for all cars. A tire had a dangerous bulge, there was no locking wheel nut (although I was assured there was) and a faulty spare key. There were other issues. My complaints had been completely ignored. When I asked to speak to the Managing Director, I was told; “he doesn’t speak to customers.” When I asked for the email address of the General /Operations Manager, Peter, (because he wasn’t in) I was told they aren’t allowed to give his email address out. If vehicles are misrepresented in breach of trading standards, after sales complaints are ignored and senior management won’t speak to customers they cannot justifiably claim to “pride themselves on customer service?” Exercise caution if dealing with Lowton Motor Company.

Six Months on:
LMC emailed me (5 Sep). The email stated “as a token of appreciation of your continued loyalty we would like to offer you the “best” buy back price,” f(or my Mercedes). I replied asking what that “best price” would be. Despite 11 attempts, including contacting Peter, Operations Manager who finally resolved the initial issues, NO ONE from LMC has responded to me with that price. One month after contacting Peter (two months since the initial email on 5 Sep) Peter informed me he had left LMC and had passed all the details to the General Sales Manager. Despite LMC inviting me, on 5 September, to obtain a buy back price from them, they have completely ignored my requests despite eleven chasers. As I stated in my original feedback this is a poorly run company, who falsely claim to “pride themselves on customer service,” they don’t. Exercise extreme caution if dealing with LMC. Not to be trusted or recommended, in my experience.

I have recently bought a car from Lowton motor Company, Brad was the one who helped me during my purchase, Brad was excellent and gave me the best deal possible which was best for me. Would definitely recommend using Lowton car Company.

Welcoming group of people and very professional

Very simple process to get my car, great customer service and lovely to deal with.
Michaela is amazing 😊

had a great experience with sales rep Joe Rossall with the purchase on my new BMW X4 . i travelled from Scotland to collect my new car and a free one year warranty provide due to my location .collected from the train station by a member of staff. great service an absolute pleasure to deal with. would highly recommend

Michaela was fantastic throughout the whole process! I got a phone call within 10 minutes of submitting an enquiry and was able to book a test drive at a time to suit me.
Having decided to buy the car, she walked me through everything step by step and I purchased the vehicle the same day. It went in for a full mot and service and I collected just a few days later.
Thank you Lowton Motors!

Excellent service from start to finish. Would not hesitate in recommending the professionalism, courtesy and friendliness of the team and quality of the car purchased. Great range of choices. No hard sell just full of assistance and guidance.

All the staff were amazing and made us feel welcome. Thanks to Martin for sitting down with us and helping me secure the car he was very helpful. It’s a great dealership down at Lowton Motor Company and I would highly recommend. The car is stunning and couldn’t be happier. Thank you very much!

I purchased a BMW X4 from Lowton Motors, dealt with Brad in the first instance & he was helpful.

Unfortunately, as is the case when buying second hand cars I encountered a few problems - Michael the sale manager insisted I take his vehicle whilst they amended the mechanical
& visual faults.. After driving 4 hours to Warrington to collect my car, I politely declined as I wanted to drive the car I had just travelled for home.

Although it was an absolute ton of hassle, Michael arranged to have his car driven down to London & mine back to Warrington for repairs (then dropped down again). Only this time, for whatever reason my car had a huge crack in the rear break light, brilliant.

I phoned Michael, had a moan, he ordered a new part for me and had it sent down to London and paid labour costs to have it installed.

Now im not saying this purchase was the easiest thing ive ever down, after buying a 30k car you want no trouble at all - none the less Michael has been absolute top tier in sorting these problems.

Moral of the story is, if your buying from Lowton, speak with Michael.

Friendly and helpful sales. Efficient handover of vehicle. Would really recommend.

Excellent friendly service from Brad, stunning car, thanks very much

Although the finance company made some major mistakes, Martin and the whole team went above and beyond to help us drive away with our new car. All the problems were resolved. Highly recommend 👍🏻

I had a good experience during the initial handover with Paul Valantino. I was told that if anything comes up as a 'advisory' it would be sorted properly and would not be an issue. During the handover I was not given the paper copy of the mot as he told me I didn't need it. I could not then tell if my shot at rear brakes (which I noticed once home) came up as an advisory...I sent them photos and went to a local garage for a second opinion. They said the discs were easily an advisory and were only contacting the pads in two positions on the discs they were that corroded. I never had a reply from Lowton on these. I paid £25 fee for the dvla which they were to sort to get me a V5c document as the vehicle did not have one. I have been waiting since 28th August and still not got the V5. I spoke to the DVLA and they said they have recieved nothing from Lowton at all, and suggested I apply again myself. Another £25...Despite being promised the paper copy of the mot, that also has never arrived and the dealer never responds to my whats app messages-the way they told me to contact. I can see they have read them but they never reply. A very poor aftersales service-I would steer clear if you want to be able to speak to them after the sale. The web site is very vague on contact details unless your buying of course.. I have had to fork out another £25 for dvla and several hundreds to purchase new discs and pads for the rear. The vehicle is a Mercedes S Class 350d so wasn't cheap! They were also to sort the tax out for me and mot. Once home a day or two later I checked on the Gov website and my car had no tax or mot! I had to chase him to do it, which he then did. I had been driving illegally up to that point thinking they had sorted everything as they said they would. They also said that a full service was to going to be done on the vehicle before collection. I had a sheet saying the oil had been changed and the filter, and that was all it shows. I had purchased the extended warranty for 3 years and this requires all services to be shown as fully carried out to mercedes standard. I am still not sure if what they have done will void my warranty should I claim, as it does not appear to be a proper full 'B service' that is required by them. I still have to check this out though to be certain. If not, it means I still have to fork out for a mercedes service too....I cant get hold of the dealer to ask directly so I will contact the warranty provider shortly. All in all a very poor experience after the initial purchase. I have included a picture of the discs on the vehicle in my image...

Great service from Martin, nothing was too much trouble.

Very professional friendly and accommodating first class service.

From the very start Roger has made my journey into my new vehicle comfortable. Cars everything I was looking for and looking forward to enjoying journeys in it.

Martin was great, helped me throughout. Couldn't have asked for more

Great service and a great car, thanks Steven.

Friendly customer service off Zac
Kept up to date with progress of the car . Great little first car came with mot and service