Lowton Motor Company 

It has been a pleasure working with Steven. Professional, experienced! Great!

Enquired about a new car and ended up purchasing it. Was dealt with by Steven Evans, great guy, great salesman. Made every process easy and simple from start to finish. Kept me up to date with the car at every step. Would highly recommended lowton motors and would highly recommend the main guy Steven Evans to help you get into your new car. All the staff here are very helpful and I will certainly come here again in the future.

Amazing communication throughout, Steven was also very understanding and helped me through the new car process thank you 😁

I am made up with the 5 series BMW I bought from LMC and with Steve who really looked after me.
The 15 month warranty option is great and the car is 100% as described.
I’ll defiantly be back when I want my next car

Fabulous Customer Service, Steven went above and beyond. I will definitely be passing their details on to friends who are looking to buy a car in the future and would highly recommend them.

Wonderful people and great service it all it takes to keep a customer happy
Especially Tony and Danny
Definitely going to be my car shop stop

Great customer service, nice and easy transaction. Steven was really helpful and delivered a smooth sale process. Really satisfied and definitely would recommend!

A Shambles from beginning to end!! Part 1

I bought a Maserati from Lowton Motor Company and their subsidiary The Car Lounge in early March '23.

I viewed the vehicle with salesman M*** ,
We agreed that the following matters would be completed prior to payment and collection.
1. Two new front tyres
2. Diamond cut to all 4 alloy wheels
3. Replacements to all wheel central covers ( central hubs) if possible in colour, either Maserati blue/red trident or red trident if possible
4. Full valet throughout
5. MOT
6. Service
7. Paintwork chips on bodywork touched up

So how did they do?

1. No new tyres, the said they would send me 2 new tyres. that I could then have fitted, this didn't happen. I was repeatedly told this was best and that they'd been sent, this was a lie told more than once, they called after this on day 6 asking me to give them the tyre sizes, why if you've ordered them? When I told them I had ordered 2, they agreed to refund £300 on production of an invoice, this was sent to S**** on March 8th, and as of today March 17th at 2.30pm, the refund hasn't happened, I doubt it now will after this review. The tyres cost me £550, not the £300 offered ... as above still to be received.
2. The wheels were polished not diamond cut, there are still scratch marks in the wheel centres.
3. These hadn't arrived when I collected the vehicle, apparently they came that afternoon and would be posted on. 16 days later they've still to arrive. I've bought these now myself along with new valve caps, that have been received from China .. you'd have thought Warrington was closer.
4. Completed and done well.
5. This was completed apparently, however back to point 1 and the tyres, The MOT stated that the fronts had 3.2 and 3.5mm of tread, they had less than 2mm, confirmed 7 days later by Halfords when the new ones were put on, I'd done less than 200 miles. All 4 tyres were vastly overinflated, the backs had 3.7 and 4.0bar, they should have had 2.6. The tracking on all 4 had to be corrected all were in the red ... the car now drives properly. Don't get an MOT done here if you want to be sure your car is roadworthy ... do if you want to endanger yourself and other road users,
6. Nothing appears to have been done, no marks in service history.
7. Done, I guess only because I paid £395 for ceramic coating, so it's covered them, not repaired them

So Part 2

The £300 refund is still to be achieved and the V5 yet to be received, did they send it to DVLA?

I should add that the first salesman M*** went sick, so did the 2nd B****** ( I hope they're okay) the 3rd S**** is the one who said I'd get the refund, then another one phoned, apparently on behalf of the MD, he said he'd get back to me ... that was a week ago ... guess what no response .... so a shambles from beginning to end. I'll let others choose whether to use this company, I certainly won't use them again ... shambles!!!

One of the best car sales rep. Painless process and very professional.

Matt was very helpful, made everything easy for us

What can i say, effortless transaction from the first phone call to pickup.

Fantastic service!

The sales team helped me brilliantly throughout the process of buying my new car!

Zac was brilliant car sales man gave me all the perfect information and helped all te way through to me getting my new car tganks zac much appreciated

This company are truly exceptional.
Matt went above and beyond when I bought the car.
Friendly, approachable, professional.
I would highly recommend and will most certainly return!
Thank you 😊

Great car, nice people to deal with. Would highly recommend, good selection of quality vehicles.

Matt was very knowledgeable and a great salesman… never felt pressurised

bought a car a few months ago and was told it had 2 keys and one was locked in someone’s boot and he had gone home … ok fair enough i’ll wait THEN after numerous calls to them was told it had only one key and they would sort one out,a month later still waiting and no communication at all so rung yet again to be told someone will come out to me (that didn’t happen on the day it should have done either) eventually got a snide fob not genuine and thought ive had enough messing about and kept it … bear in mind my car wasn’t cheap it’s was £13600 which is a lot of money … THEN decided tp sell it back to them as its not being used much amd was told is get a good price bqck only having it a few months and i asked would it be something ridiculous like 9000 he said no not at all … the price i was offered was 9000 then said well throw in another 500 for good measure what the hell ??? so dropped the price by 4000 its disgusting as you knpw for a fact theyre going to readvertise it a hell of a lot more than 9500 … beware buying from here as the lies they tell are unreal …. never again
UPDATE…..
as for their reply they assured me the spare would be genuine as it was stated with 2 keys and i got a universal one instead AFTER weeks of calls to them and them saying to me the original 2nd key (that didn’t exist) will be posted to me (lie after lie) … as for the car being sold back i was told it would not be a ridiculously low price like £9000 and expected at least 11-12 seeing as it was only owned by me a few months and a bit of mileage on it so when i got the call for the proper price and they stated £9000 i was totally shocked as i’d been told it wouldn’t be a ridiculous price like that .. so i was definitively lied to on more than one occasion by this company … as for other company trade in prices i have actually had quotes around the same price but a bit higher than these so their prices are NOT higher than other trade in places at all (another lie) but being a customer of a car that has been owned off them i thought and was told it would be a lot higher than that ….. BE WARNED ….

Overall process from start to finish was brilliant, all done over phone and text, I was able to discuss things at a time more suited around a busy work schedule. The salesman Matt, was fantastic! Lovely bloke, who couldn’t do enough to help and organise the sale.

I would highly recommend Lowton Motor company to anyone looking to purchase a vehicle.

A really helpful and knowledgeable team who couldn't do enough for me and have now sorted me out with 2 cars.

A special thanks to Greg, Ste and Matt. Thanks gents.

Jack Christian