I ordered the same product twice from Lumories, and both times it arrived defective. I’ve wasted time waiting for an item I really needed, and I’ve also had to make extra trips to return it. The whole... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At first, after placing the order, I found some bad reviews in Czech Republic where I'm from, but actually everything went really smooth and well. Plenty of information e-mails, faster delivery than t... See more
I must say after a while I am amazed, very decent eshop with high standards, they reply quick for any questions, actually read them too! Which is definitely not standard on the market, support staff i... See more
After I read some reviews, I was little worried. However, my order was proceed fast, without any problem. The email communication informing about the status of the order was extraordinary. Delivery wa... See more
Company details
Contact info
Rabanusstraße 14-16, 36037, Fulda , Germany
- 228 888 280
- info@lumories.cz
- lumories.cz
3.6
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Even if the articals were on stock I…
Even if the articals were on stock I waited long time with no feedback. When I called with assistant she told me one of the artical is not on stock. So I asked her to delete this item. After another week nothing happend, no delivery. I called again, the item was not cancelled!
So I asked to do it. Now, one month after my order will get the delivery. Hopefully
15 November 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are very sorry for the complications regarding your order.
According to the shipment tracking we can see that the goods have been delivered and we believe that everything is now in order.
Please do not hesitate to contact our customer care colleagues if you have any questions.
Your team from Světla24.cz
I ordered 2 pieces of lamps and 2 sets…
I ordered 2 pieces of lamps and 2 sets of LED lightbulbs and they sent me only 1 lamp and 1 set of lightbulb, of which half was broken (but probably by transport)
14 November 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are very sorry for the complications.
Our customer care colleagues will be happy to contact you to resolve your complaint.
Your team from Světla24.cz
good shopping experience
good communication, fast service, items well described and photographed on e-shop
14 November 2023
2 out of 3 delivered outdoor LED lights…
2 out of 3 delivered outdoor LED lights don’t work.
Good luck in your business!
7 November 2023
Reply from Lumories.cz
Dear Mr. Jirousek,
thank you for your feedback, which we are very sorry to hear.
You can submit a claim directly on our website https://www.svetla24.cz/podpora/vraceni-zbozi
Our customer care colleagues will also be happy to investigate the cause of the malfunction or further advise you on making a claim.
Sincerely,
Your team from Světla24.cz
Everything ok
6 November 2023
I am not content with delivery
I am not content with delivery. dpd did not send me an email, neither sms. Delivery was not successfull according to email from the shop and now, dpd does not have any telephone available, they did not replay my email. I dont know where the order is.
10 November 2023
Reply from Lumories.cz
Dear customer,
Thank you for your feedback.
I am pleased to inform you that your case is currently being reviewed by our specialised department.
We will get back to you as soon as possible once we have finalised your request.
Your Svetla24.cz team
The led ligtening
3 November 2023
Broad offer
Broad offer, reliable delivery (1-2 weeks, not so fast, but reliably). Eshop comunicates and informs regularly.
2 November 2023
:-),:-),:-)
2 November 2023
Very good communication with the…
Very good communication with the e-shop. But I give one star less because my order is not complete yet. I am still missing five items of my order...
2 November 2023
Order was not delivered
Order was not delivered. I’m unsatisfied with delivery company. Even I payed in advance, product was not delivered.
6 November 2023
Reply from Lumories.cz
Dear customer,
We appreciate your feedback and review.
Our customer care team has already updated you on the status of your delivery.
We apologize for any inconvenience this may have caused you.
Your team from Světla24.cz
Bad bad
Bad bad. We got our order (four lights) in many delivers. We have to be at home many days and wait for it . I wanted to get the lights in the one deliver. Terible experience😡
30 October 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We have sent the lights according to logistic possibilities.
We are sorry to hear that this is a complication for you.
On our website you have the option to check the status of your order and plan your day in advance.
https://www.svetla24.cz/stav-doruceni
You will be informed of the delivery date there. It is also possible to enquire directly with our customer care colleagues.
Your team from Světla24.cz
Reply from Lumories.cz
Dear Petr,
thank you for your feedback.
Of course, we will be happy to assist you with your complaint.
You can claim the goods directly on our website under this link:
https://www.svetla24.cz/podpora/vraceni-zbozi
We are very sorry for the complications that have arisen and we are sure that we will find a suitable solution to this unpleasant situation.
Your team from Světla24.cz
user friendly web site
30 October 2023
Svetla24 was great at comunication and customer service.
Svetla24 was great at comunication and customer service. They sent lights to me twice time because DPD didn't delivery package first time.
18 October 2023
No closing the reclaim
The lamp failted shortly after delivering. The reclaim has not been closed so far.
31 October 2023
Reply from Lumories.cz
Dear Jan,
thank you for your feedback.
We are very sorry for the complications.
We have checked your replacement order, which is already in the system.
Due to this item having a slightly longer delivery time there is unfortunately a waiting period.
As soon as we have the goods in stock, which should be early next week, we will send you the goods promptly.
Thank you for your patience.
Your team from Světla24.cz
I always had a great experience with…
I always had a great experience with svetla24.cz. Fast delivery, everything perfectly packed.
30 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.