I ordered three beautiful pendant lights. Our electrician installed them at the end of our kitchen Reno and found that one of the lights didn’t work because the wiring was faulty. Because id ordered... See more
Lunaralights
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See what reviewers are saying
Appears to be a UK company, but operates out of China and the light took weeks to arrive. I ordered a Lucy Motion Sensor Outdoor Wall Lamp. The item I received was not a motion sensor, conf... See more
At first, I was worried because I didn’t receive any confirmation email or tracking number after making the purchase. But the item did arrive — it just took a bit longer than I expected. Thankful... See more
Company replied
I got dangerous lights advertised as IP65-rated outdoor lights. Lights barely safe for indoor use (no earth, no rating, fake CE mark) with missing paint and cracks in plastic. Company policy states... See more
Company replied
Terrible experience
Terrible experience - avoid this company at all costs. Ordered a bathroom light, which was advertised as such, but which is unsafe for use in a bathroom. Quality is very poor and returns are to China which is not mentioned on the website.
16 February 2025
Unprompted review
Reply from Lunaralights
Dear Claire,
Thank you for sharing your feedback, and we sincerely apologize that the product did not meet your expectations. We truly regret that you had a disappointing experience with your order.
We noticed that you contacted us on January 8th regarding the product not being suitable for your needs and requesting a return. Our team shared the return details with you on the same day. However, as we did not receive any images to assess the issue, we were unable to provide a more tailored solution. Once we receive the returned product, we will process your refund promptly.
We deeply apologize for any inconvenience this may have caused, and we appreciate your patience during this process. If there’s anything else we can assist with or if you have any further concerns, please don’t hesitate to reach out to us.
Kind regards,
The LunaraLights Team
Do not order from this company, avoid at all costs
Do not order from this company whatsoever! The quality is very poor, nothing like advertised. At no point does it mention on the UK website that returns must be sent to China. I bought 2 lights at a cost of £180 and the charge to return is £100 and from reading other peoples nightmare experiences the goods are being held at the port so you never get any refund.
2 February 2025
Unprompted review
Reply from Lunaralights
Dear Ms Joanne,
Thank you for sharing your feedback with us. We sincerely apologize that you are not satisfied with your order. We truly regret that you had a disappointing experience with your order.
We noticed that you contacted us on February 2nd regarding the product not meeting your expectations. After reviewing the images you provided, our team shared the return details with you on the same day. Once we receive the returned product, we will process your refund promptly.
If there’s anything else we can assist with or if you have any further concerns, please don’t hesitate to reach out to us at info@lunaralights.co.uk.
Best regards,
The LunaraLights Team
Avoid avoid avoid!
Avoid avoid avoid!
Lamp arrived as others from China after 3 weeks, completely smashed and unusable. The quality is also really low given the cost. We sent in photos and received a response that stated they would come back with a 'conclusion' on next steps, I requested a refund several times which was repeatedly ignored in the replies. I stated I didn't need a new lamp as I'd already purchased an alternative given the poor quality and slow shipping. They are ignoring this request and have instead said they've sent me a replacement which I can then retturn for a refund, at great cost, to China!
There '100% satisfaction guarantee' has left us with 0% satisfaction, potentially a light fitting we don't need, if anything indeed shows up, and down £150.
Please don't waste your time and money using this company.
Updated 26/2/25
In response to the below see order 3449 and multiple emails between myself and a customer agent at 'Misterlamp'! Multiple requests for refund ignored and another lamp that I explicitly said I don't require apparently shipped 2.5 weeks ago, which I'm advised I can return to china at great expense.
Still awaiting refund...looking forward to receiving that ?! as I won't be paying to return the new lamp should it ever arrive, which I explicitly stated on multiple occasions I didn't want.
3 February 2025
Unprompted review
Reply from Lunaralights
Dear Rebecc,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced.
After reviewing your case, I found that you contacted us on January 29 regarding the dissatisfaction with the product, and you provided images for our review. In accordance with our policy, we arranged for a replacement and informed you of this. On February 6, you reached out again to cancel the order, but by then, the order had already been processed, so we were unable to cancel it.
Once you receive the replacement lamp, we will be happy to assist you with the return process as per our return policy.
If you have any further questions or concerns, please do not hesitate to contact us info@lunaralights.co.uk.
Kind regards,
The LunaraLights Team
If only I could give them 0 stars!!!!No…
If only I could give them 0 stars!!!!No communication! No returns! Awful quality.
30 September 2024
Unprompted review
Reply from Lunaralights
Dear Mariya
Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced. We apologize for the issues you’ve faced with communication and product quality.
Upon reviewing your case, we found that you first contacted us on August 31 regarding a return due to dissatisfaction with the product. Our team requested images of the product to proceed with the return, but after that, we did not receive any further communication from you. As a result, we were unable to assist you further at that time. However, we’ve now found that the issue has been resolved.
If there’s anything else we can assist you with, please feel free to contact us directly at info@lunaralights.co.uk.
Kind regards,
The Lunaralights Team
Positive experience overall
The lamp took a long time to arrive which I knew to expect having read the reviews just after ordering (had I read the reviews before ordering I wouldn't have placed the order). So I waited patiently and it arrived, like others, from China.
Fortunately we love the lamp, it looks great. However it came fitted with a US plug, not UK. I contacted customer services and to my surprise they were quick to respond and sent me an adapter. So now we have a gorgeous fully functioning lamp.
I am knocking two stars off though as I believe the website is misleading in both claiming to be UK-based and regarding its delivery times.
11 January 2025
Unprompted review
Reply from Lunaralights
Dear Chloe,
Thank you for sharing your feedback with us. We’re sorry to hear about the inconvenience you experienced with the delivery and the UK plug issue.
After reviewing your case, we found that you reached out to us on February 4th regarding the product issue, and our team promptly arranged a replacement and provided the tracking details. According to the tracking information, the replacement was delivered on February 12th.
If you have any further questions or concerns, please don’t hesitate to reach out to us at info@lunaralights.co.uk.
Best regards,
The Lunarlights Team
This company is totally scam
This company is totally scam. They deliver items from China. You will wait for a month for your product. The quality is very poor. My lamp came damaged. They ignore my messages for a refund and arranged a replacement without my agreement. I had to wait for another month. The instructions for installation are in Chinese language. Overall the item looks quite unsafe for installation. Stay away from this company
12 February 2025
Unprompted review
Reply from Lunaralights
Dear Marina,
Thank you for sharing your feedback with us, and we are truly sorry to hear about the difficulties you’ve encountered.
After reviewing your case, I can confirm that on January 5, you contacted us requesting to cancel your order. Unfortunately, as we informed you on the same day, the cancellation wasn’t possible because the order had already been processed and was in transit.
Then, on January 21, you reached out again, expressing dissatisfaction with the product and requesting a return. You shared images of the product with us, and after reviewing them, we arranged a replacement.
On January 29, we provided you with the return address, and tracking details for the replacement order were shared with you. Since we did not receive any further communication from you after that, we were unable to assist you further.
If you have any additional concerns or if there’s anything else we can assist you with, please feel free to contact us directly at info@lunaralights.co.uk.
Kind regards,
The Lunara Lights team
It s a fraudulent business
It s a fraudulent business. Same as per previous comments I have been deceived by them thinking they are in London, instead is in china.
They sent a faulty order and did not want to refund. Please do not use this business they are fraud.
….
To respond to the below. First your website does NOT mention that the products are made and delivered from China (hence why it takes 1 month and not max 10 days as per website description). Second, when I informed you that the lamp was defective, 1 glass bulb completely broken and 1 missing part so it was unusable, you let me wait another month and delivered only the new bulb not the missing item. I asked to be refunded (as specified in your website for defective item) and you refused to refund me (still have not refunded), you only gave me the option to return the item to China at MY own expense or replace (but after 3 months and a poor quality item and service I only wanted my money back!! It s in my right to get refunded so refund me asap. You are deceiving people providing misleading and incorrect service, poor quality of service and product and there is no number to contact. I will signal you to the authorities.
12 February 2025
Unprompted review
Reply from Lunaralights
Dear Martina,
Thank you for sharing your feedback with us, and we apologize for the difficulties you’ve encountered. I’d like to clarify the situation regarding your case.
After reviewing the details, I found that you first contacted us on November 1 about the delivery of your product. At that time, we informed you that delivery times depend on logistics, and we made sure to provide tracking information as soon as it was available.
Later, you reached out again with concerns about the product and requested a return. We promptly responded and provided you with the return address on January 25 after reviewing the images you shared. As per our policy, we arranged a replacement for you.
We found that the issue had already been addressed by the replacement we arranged to resolve the problem.
We apologize that your experience did not meet your expectations and regret the frustration this situation has caused.
If you have any additional concerns or if there’s anything else we can assist you with, please feel free to contact us directly at info@lunaralights.co.uk.
Kind regards,
The Lunaralights Team
Dont buy anything from this place
Dont buy anything from this place. First is not a good quality, very poor, secondly if you want to return the item you need to send to China but on the website is saying ten store is in London. Don’t buy anything from there. Better go to AliExpress.
12 February 2025
Unprompted review
Reply from Lunaralights
Dear Ingrid,
Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with the product.
As I checked, I found that you contacted us on February 7th to inquire about the status of your order. Our team shared the tracking details with you on the same day. Then, you contacted us again on February 8th to return the order due to it not meeting your expectations. After reviewing the images you provided, our team shared the return address with you. Once we receive the product, we will process the refund promptly.
If you have any further concerns, please feel free to reach out to us at info@lunaralights.co.uk.
Best regards,
The Lunarlights Team
Stay away from this company
Stay away from this company. Contact your bank, to get in touch with the merchants to refund your money. Disgusted in the way they ignore you totally. I received a full refund, via my bank.
11 February 2025
Unprompted review
Reply from Lunaralights
Dear Sharon,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk. with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights store, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Awful service and my product still…
Awful service and my product still hasn’t turned up after a month !!
In spite of emails saying it’s still coming from China and that I cannot cancel as it would cost me.
In the hands of my bank now.
Their response is untrue I have contacted them 6 further times since the original January one.
I now have a refund from my Bank.
Avoid this company- the Website is a front for cheaply made produces and I doubt they conform to UK safety.
16 January 2025
Unprompted review
Reply from Lunaralights
Dear Kate,
Thank you for getting in touch with us, and we’re truly sorry for the delays you’ve experienced. I’d like to clarify the situation and provide some additional information.
Upon reviewing your case, I found that you first contacted us on January 20 to inquire about the status of your order. Our team provided you with the details of your order on the same day. Later, on January 31, you reached out again requesting to cancel the order. Unfortunately, at that point, your order had already been processed and was in transit, which is why we were unable to cancel it. We also shared the tracking details with you to help monitor the delivery.
We have not received further communication from you since then, so we were unable to provide additional assistance.
If there’s anything else we can assist you with, please feel free to contact us directly at info@lunaralights.co.uk.
Kind regards,
The Lunaralights Team
Appalling company practices
I wish I’d read the reviews here before making a purchase.
The product I received was not at all as advertised but I was told the only way to receive a refund was to ship it to China at my own expense despite the company making no mention of this on their return policy and advertising their address all over their website as being in London. The company were completely dismissive even when it was pointed out that what they were asking is not legally correct in the UK.
Ultimately, I had to get a chargeback on my card. For anyone else fobbed off by this company, please be aware of your consumer rights and do not accept losing your money or returning at your own cost overseas when products arrive that aren’t what you bought!
1 February 2025
Unprompted review
Reply from Lunaralights
Dear Rachel,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk. with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights store, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
We thought we have purchased a £300…
We thought we have purchased a £300 light 3-4 weeks ago and apart from getting an email saying your order being processed, we've received nothing. Do not go anywhere near this company, they are total . fraudsters, the company address is a residential street somewhere in London and the phone number on the website goes straight to voicemail
18 January 2025
Unprompted review
Reply from Lunaralights
Dear Derek,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Awful light
Awful light, nothing like described. They want me to pay and sort returning it to China. Awful service and quality of light is terrible. Really regret buying from here.
6 February 2025
Unprompted review
Reply from Lunaralights
Dear Fiona,
Thank you for taking the time to share your experience. We are really sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights we are committed to delivering high quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Avoid
Avoid. These are a drop-shipping company.
We found the same product we brought on Ali express at less than half the price we paid.
Also explains the delivery delays.
27 January 2025
Unprompted review
Reply from Lunaralights
Dear Deejay,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
They ARE scammers, sell defective products, don't honor returns policy
They lie about lead times and refuse to cancel your order when they double the wait time. I still do not have my product either. Do not order from them. Big scammers.
Edit: I have been in touch with Sofia from your customer service team for most the week already. She has been exceedingly unhelpful - not providing a new delivery date, refusing to cancel the order, not providing a token refund for all of the inconvenience. My order number is 3667.
Edit 2: I now got my item but it is incompatible non UK plug and the wrong color! I am still waiting for info on how to return and get a refund on this item
Edit 3: They are now refusing to honor their returns policy (which says they cover shipping on defective items) and asking me to pay for shipping back to China on this item. I will be pursuing this in small claims. DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THESE CHINESE SCAMMERS.
5 February 2025
Unprompted review
Reply from Lunaralights
Dear Deniz,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
DO NOT BUY ANYTHING OFF THIS SELLER
DO NOT BUY ANYTHING OFF THIS SELLER. Products are from China and they say you have to return them to China at your cost if damaged or not wanted. If you do, then use PayPal and I managed to get my money back by returning the item to the only address they publish on their website which is in South East London. Get a signed proof of delivery off the carrier and raise a dispute through PayPal. We will never buy from them again.
23 December 2024
Unprompted review
Reply from Lunaralights
Dear Nick,
Thank you for taking the time to share your experience. We are really sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights we are committed to delivering high quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Overall poor service!
Overall poor service!
I made an order to which immediately after the order I admittedly made a mistake sending to an old address. Right upon closing I emailed lunara to ask to change this to ship to the right address. I was told no that nothing could be done… 3 weeks later and the order has still not arrived even to the old address so thankfully I disputed payment with my bank. Don’t understand why it advertises on the website for an incorrect shipping time nor do I understand what the customer service is there for if nothing about the order can be changed.
3 February 2025
Unprompted review
Reply from Lunaralights
Dear Brittany,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
I ordered a ceiling light which arrived…
I ordered a ceiling light which arrived 4 weeks after ordering. Was very sceptical after reading the reviews but after a couple of conversations with customer services the light arrived in immaculate condition. The light is beautiful and I’m so pleased with it. Excellent quality. The only downside is the time the order takes to arrive.
27 January 2025
Unprompted review
Reply from Lunaralights
Dear Tracey,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you are pleased with the ceiling light and that it arrived in perfect condition. We understand the wait was a bit longer than expected, and we truly appreciate your patience. We’re glad that our customer service was able to assist you throughout the process.
We are constantly working on improving delivery times, and your input helps us better serve our customers.
If you ever need anything else or have further questions, feel free to reach out to us at info@lunaralights.co.uk.
Best regards,
The Lunaralights Team
Light arrived 3 weeks after ordering
Light arrived 3 weeks after ordering. Was fairly expensive, but looked decent enough. Definitely overpriced for what it was. Light strip on pendant bar light stopped working after 5 weeks. Refused to return, repair or replace as outside 30 days. Wish I'd checked on here before buying. Lesson learned!
As requested -
'Your order number is 1692'
15/11/2024
I can copy and paste your reply if you have misplaced it?
16 January 2025
Unprompted review
Reply from Lunaralights
Dear Thomas,
Thank you for taking the time to share your experience. We are really sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights we are committed to delivering high quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Avoid
As everyone else is saying, AVOID. I tried to cancel order 1 hour after purchase after reading these reviews and learning it would be coming from China. They refused. Took a month for product to arrive and of course is just awful plastic tat. Now having to return to China. Will be disputing with my bank
24 January 2025
Unprompted review
Reply from Lunaralights
Dear Anon,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
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