Luscombe & CO Reviews 

184
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated team members for providing quick, professional communication, clear guidance, and friendly support that makes the entire moving and renting process completely smooth and stress-free. Property management services, tenancy renewals, and general maintenance inquiries are handled very efficiently, ensuring that landlords and tenants alike feel consistently well supported and thoroughly informed throughout their agreements. However, some customers also noted occasional operational delays, stating that property maintenance tasks can sometimes require extra follow-up or that online reporting systems feel a bit tedious to navigate.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free letting processes from start to... See more

Customer service

Customers report wonderful experiences with customer service, highlighting fast response times and... See more

Response time

People report positive experiences with response_time, highlighting speedy and efficient communication from... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren has been absolutely wonderful during our move! Everything went seamlessly and we’re now happily settled into a lovely new flat. She was happy to answer any of my questions and went the extra mi... See more

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(184)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Best letting agency!!

I have lived in the UK for 14 years now and for sure can say, this agency is so far the best I have used. They communicate really well and make sure everything is alright and the tenant is happy. I can't say anything bad about them. Especially Lauren, who has always kept me up to date with any changes and any updates about my accommodation. :)

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Great reliable local company

I've been with Luscombe for about eight years years and generally find them very good/excellent. The staff team seem stable, are easy to contact and talk to. They are proactive in renewing the annual tenancy agreements, letting you know when things go wrong and have good contacts locally (electrician, plumber etc) to sort things out; this is particularly fantastic and much appreciated. The tenants they've sourced have mostly been very good. They do very thorough check in/check outs and submit any claims against the deposit (only done once). On occasion, the odd thing might need following up, but this is rare and as a landlord, you do also need to keep on top of when things are due. I'm really happy with Luscombe's service.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience of working with…

Excellent experience of working with Luscombe & Co through a sales process - Lauren was great to work with, kept the transaction progressing and achieved a successful outcome. We would highly recommend and use again

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Lauren at Luscombe

Lauren at Luscombe, made my renting experience seamless. She followed up with any questions and queries I had.
There was a smooth communication among myself, Luscombe and the landlord.
Thank you for making this move smooth.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We have been tenants with Luscombe and Co for over two years and have consistently received exceptional service. Lauren, in particular, has been instrumental in addressing our concerns with diligence and efficiency. We wholeheartedly recommend their services.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

They are quick to deal with issues and thrive to solve problems quicker. Staff have been so helpful, polite and professional. My recent experience with Lauren has been excellent , I felt listened to and the issue was resolved, thanks Lauren.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Been a tenant of Luscombe and co for nearly 2 years now and never had any issues, whenever we’ve had issues within the property it’s been sorted out straight away!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great letting company

I cannot recommend Luscombe and Co enough. This has been the smoothest house move that I have completed. A special thanks to Felicia who has gone above and beyond and has answered any queries we have had along the way quickly and efficiently. Thank you

17 November 2025
Unprompted review

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