Luscombe & CO Reviews 

186
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated team members for providing quick, professional communication, clear guidance, and friendly support that makes the entire moving and renting process completely smooth and stress-free. Property management services, tenancy renewals, and general maintenance inquiries are handled very efficiently, ensuring that landlords and tenants alike feel consistently well supported and thoroughly informed throughout their agreements. However, some customers also noted occasional operational delays, stating that property maintenance tasks can sometimes require extra follow-up or that online reporting systems feel a bit tedious to navigate.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free letting processes from start to... See more

Customer service

Customers report wonderful experiences with customer service, highlighting fast response times and... See more

Response time

People report positive experiences with response_time, highlighting speedy and efficient communication from... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren has been absolutely wonderful during our move! Everything went seamlessly and we’re now happily settled into a lovely new flat. She was happy to answer any of my questions and went the extra mi... See more

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(186)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Great letting company

I cannot recommend Luscombe and Co enough. This has been the smoothest house move that I have completed. A special thanks to Felicia who has gone above and beyond and has answered any queries we have had along the way quickly and efficiently. Thank you

17 November 2025
Unprompted review
Rated 5 out of 5 stars

great team

I recently had the pleasure of working with Felicia and the team at Luscombe & Co. From the very first viewing through to the application process, Felicia was incredibly responsive, professional, and kind. Every question I had was answered promptly, and the entire experience has been seamless. A big thank you to Felicia and the team for making this move so smooth!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick communication

Quick communication, questions answered immediately and completely put our minds at ease throughout the whole process, would definitely recommend

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent letting agent

Excellent letting agent, smoothly guided us through the process and updated us every step of the way in securing our rental house. She was happy to answer any and responded promptly to queries I had

17 October 2025
Unprompted review
Rated 5 out of 5 stars

just wanted to say a big thank you to…

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stressful process feel really smooth.

A special thank you to Lauren, who’s been genuinely kind and incredibly helpful from start to finish — always quick to respond and happy to explain things clearly. It really made such a difference.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Best agency in Newport

Best agency in Newport - people with big hearts and amazingly competent agents. I rent with them for more than 6 years now and I would not change that. My usual communication is with Lauren - she is great - always helpful, answers on time, and always giving correct information.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service by well run y a…

First class service by well run and professional company. I have worked with Luscombe & Co for over 16years and have received consistent helpful support over this period. All the staff are helpful and responsive making sure the process works well.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

A big thank you to Lauren and the team at Luscombe & Co for making my tenancy renewal as easy as possible.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Recently have gone through the process…

Recently have gone through the process of renting out my home through Luscombe & Co with the expert help from Lauren. She has helped and guided me through every part of the process making it run very smoothly with excellent communication throughout.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy sign up

It's a pleasure to recommend our letting agent. I always received quick replies to my questions, which made the entire process feel smooth and efficient., their communication was always kind and patient. They took the time to clearly explain every step of the tenancy agreement and were incredibly understanding and helpful whenever I had a concern.
a stress-free experience from start to finish. I recommend them to anyone looking for a letting agent who is both professional and caring.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Lauren was amazing!

I want to say a huge thank you to Lauren at Luscombe & Co for her incredible support in helping me secure a tenancy in Newport. This was my first big move away from my family in London to South Wales, and Lauren made the whole process so smooth and stress-free. She kept me updated every step of the way with regular phone calls and emails, and was always friendly, understanding, and accommodating. I’m truly grateful for her help and the fantastic service from the entire team. Thank you all so much!

16 September 2025
Unprompted review

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