Luscombe & CO Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated team members for providing quick, professional communication, clear guidance, and friendly support that makes the entire moving and renting process completely smooth and stress-free. Property management services, tenancy renewals, and general maintenance inquiries are handled very efficiently, ensuring that landlords and tenants alike feel consistently well supported and thoroughly informed throughout their agreements. However, some customers also noted occasional operational delays, stating that property maintenance tasks can sometimes require extra follow-up or that online reporting systems feel a bit tedious to navigate.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free letting processes from start to... See more

Customer service

Customers report wonderful experiences with customer service, highlighting fast response times and... See more

Response time

People report positive experiences with response_time, highlighting speedy and efficient communication from... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren has been absolutely wonderful during our move! Everything went seamlessly and we’re now happily settled into a lovely new flat. She was happy to answer any of my questions and went the extra mi... See more

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(178)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren

Lauren has been a pleasure to deal with while sorting out the initial contract of a property. Super helpful and attentive.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

great job Felicia.

have been communicating with Felicia about our rented accomadation.She was very helpful and informative and responded very quickly.Thankyou!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Lauren responded to all of my queries…

Lauren responded to all of my queries really quickly, and ensured I was kept in the loop throughout the process. I’ve had a brilliant experience and want to thank Lauren for her professionalism and general helpfulness.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Always up to speed

My experience was great. Every single question I had was answered. Lauren responded in a timely manner, she’s amazing and just seem to make everything easy for me.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Thanks Lauren, for helping my father to smoothly transition to year 2 of renting his property out to the same tenents!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

I've used Luscombes for 10 years

I've used Luscombes for 10 years. During that time they have never let me down and have always provided a high standard of service, delivered in a friendly and professional way. I would certainly recommend them

15 May 2025
Unprompted review
Rated 5 out of 5 stars

We are now entering into our 4th year…

We are now entering into our 4th year of our rental property with Luscombe & Co and what more can I say. The staff are always pleasant and polite and can’t do enough to make our tenancy run smoothly. Any repairs or maintenance issues are resolved promptly and completed to a high standard. May this continue and looking forward to the year ahead in our rental property.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, helpful friendly team. Takes away the stress of self management, would highly recommend. Special thanks to Lauren who is always there to help with efficient resolve.

14 April 2025
Unprompted review

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